Discrete packaging. Website can e a bit clunky-going from 'add to cart' to back to shopping is difficult. Be nice if it saved your place and you could just go back to shopping with one click. Deliv... See more
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Review summary
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Reviews shaping this summary
Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that... See more
Goods arrived very quickly; tracking them was good abd informative every step of the way. Goods as advertised and arrived undamage and discreetly package. Overall..impressed and will order again.
Excellent and hassle free purchasing. Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well. The YES VM is an excellent, ladies if your head... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, Bath, United Kingdom
- www.lovehoney.co.nz
4.3
Excellent
612 reviews
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Sent an email 5 days ago saying the…
Sent an email 5 days ago saying the item i order doesn't work had no response
19 November 2025
Reply from Lovehoney
Hi there,
Thank you for leaving us a review.
I'm very sorry to hear that there was a problem with your purchase. We have a 1 year guarantee on all of our products in case they become faulty, so we may be able to help.
Unfortunately I have not been able to locate any previous emails from you based on the details you have provided, however we have contacted you directly to get this resolved for you right away.
Apologies again for the trouble caused.
Regards,
Lovehoney Customer Care
Great price and delivered very quickly
Great price and delivered very quickly. Cheers
17 November 2025
All-around great delivery from Lovehoney
Fast delivery with good tracking, all products as described, & well-packed. Everything I could ask for in the service :)
16 November 2025
As I still haven't received my items
As I still haven't received my items , I can't really rate my experience. Seems to be a postal delivery issue , as of 18 November, looks like the item hasn't left Australia,
16 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for leaving us a review.
I’m so sorry that you have not yet received your order.
We will contact you directly to get this resolved for you.
Kindest regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
Thank you for taking the time to leave a review on Trustpilot!
We're ever so happy to hear that you are happy with your purchase!
We love to go the extra inch to make sure that all of our customers are happy! If there is anything we can do to bump this up to a 5-star review then do let us know.
We are available via email or Live chat.
Kind regards,
Lovehoney Customer Care
Package still hasn’t arrived and it’s…
Package still hasn’t arrived and it’s been two weeks
13 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for leaving us a review.
I’m so sorry to hear that you are yet to receive your order.
We have contacted you directly to get this resolved for you.
Kindest regards,
Lovehoney Customer Care
Product didn’t work even after doing…
Product didn’t work even after doing everything suggested.
11 November 2025
Reply from Lovehoney
Hi there,
Thank you for leaving us a review.
I'm very sorry to hear that there was a problem with your purchase. We have a 1 year guarantee on all of our products in case they become faulty, so we may be able to help.
We have contacted you directly to get this resolved for you right away.
Apologies again for the trouble caused.
Regards,
Lovehoney Customer Care
Package arrived quite quickly
Package arrived quite quickly, packaging was discreet, tracking was helpful and accurate
12 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your order.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with the products.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Fast shipping and great sales
11 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with the services.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Can't really feel it
11 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for leaving us a review.
I’m so sorry that your item did not meet expecations.
We will contact you directly to get this resolved for you.
Kindest regards,
Lovehoney Customer Care
Easy to deal with
Easy to deal with, easy to order and pay for goods, which are delivered in plain and discreet packaging.
Nice, quick service
9 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with our services.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your product.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Keeping me up to date as to the…
Keeping me up to date as to the whereabouts of the parcel. To be fair I did not realize that L/H was based in Australia - thought it was a NZ website! So of course delivery took longer than I expected but more than happy with the product. Thank you.
8 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your order.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your item.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Clart was mad good g respect to you man
7 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your order.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
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