Love Cuba Reviews 1,804

From booking to any issues on holiday, we found the team in the UK and in Cuba exceptional. We were welcomed at the airport by our guide who was brilliant and knowledgeable throughout the first week of touring. Upon arrival we had an issue with our second week of accommodation which was resolved immediately and professionally. We made good friends through the holiday and it would've been nice if everyone was offered the same hotel in Verdero but it didn't spoil the experience at all. We would recommend Laura and Love Cuba to anyone wanting to visit Cuba.

Love Cuba were brilliant from start to finish. Great advice given. Best hotels chose for us. Brilliant trips organised for us. Highly recommend.

Thank you to Laura and Charmaine for our fabulous holiday to Cuba. Obviously we'd heard a lot of bad things about conditions on the island but we saw NONE of it. Havana was vibrant, fun and noisy. Varadero was peaceful, warm and friendly. We could have been on any Caribbean island (and we've been to a few). We probably won't go back, cos we've done it now, but I can't recommend the experience highly enough. We loved it.

My travel consultant, Alexandra was amazing!
From one phone call, she knew exactly what my family (six adults) wanted for our first trip to Cuba.
Unfortunately, two weeks before we were due to leave, the FCDO advised against travel to Cuba. This did not faze Alexandra, she turned around a new wonderful holiday less than 48 hours later to Dominican Republic. The added complication was two members of the family coming from another country, again this did not deter Alexandra.
Her organisational skills, her patience, her dedication, her knowledge, her friendliness all added to her being simply the best travel consultant ever!

Organised our perfect holiday to Cuba and LoveCuba were always helpful and responsive. I would recommend Hotel O'Farrill and Jibacoa Memories.

After our initial enquiry, Laura tailored the two week trip to suit our interests exactly. Unfortunately the crisis in Cuba bit and everything was in limbo. After we had to cancel on the 5th March we were told it could take up to 28 days to get a refund.
We received our refund the next day.
Great communication all the way through from them, I hope the situation doesn’t impact their business too much.
We will gladly look forward to booking future holidays with them.
Thank you,🙏

Very helpful company, Charmaine was a pleaure to deal with. The trip, unfortunately, was cancelled on Home Office advice and I had an immediate response from Charmaine regarding a refund.

1st class service from Shyama and the team at Love Cuba Holidays. Highly Recommended!
Thanks again.
John R

So… the UK FCDO advised against all essential Travel to Cuba on the evening of Thursday the 12th of February.
Our holiday had to cost over £10,000, and I was extremely worried wondering if I would ever see any of my money again.

However, A huge thanks to Laura at Love Cuba, Who was calm, reassuring, and most helpful.
Today the 16th of February she confirmed that we would have a full refund within 28 days.
I was dreading months of arguments, excuses and having to go to ABTA or through the courts to get my refund.

This company has certainly showed its metal by being so decent. Such a rarity nowadays. We will certainly be back to make another booking once the restrictions are lifted.
Come on, folks … Let’s unite and help the people of Cuba, and prove to Trump that he can’t bully the entire world!!!

I have been trying to get back to cayo coco since 2020 after the covid period. My wife and I have been 6 times before and we love it there. I found Love Cuba on line and sent a enquiry. They replied and have been very helpful. They found me a holiday and I have booked to go. Laura was great and I would recommend getting in touch with them if you are wanting to go back to cayo coco in the future.

We booked a holiday with Laura Thomas, who was amazing, it took several weeks to get the perfect package to Cuba.

We were informed due to a factor which they could not control yesterday, our holiday was cancelled, due to Air Transat cancelling all flights to cuba for the next several weeks due to the embargo of fuel to the country, thanks to an complete IDIOT.

Laura spent hours trying to find us another deal, and spent countless calls and emails to me, and i the end between us we found another holiday at very short notice.

Another operator were cheaper than Love Cuba, but Laura was able to match the price, and ONLY BECAUSE of Laura's amazing service we were never going to book with anyone else, as she had work so hard trying to get a resolution and a very happy customer. If only all companys were a customer focused as these guys, we would all be very lucky

Easy to contact and talk too, experience and knowledge that helps when making choices.

No Hassel and very friendly. Would recommend.

Very good communication sorted the holiday with no problems

We booked after speaking to Tony who we found to be very knowledgeable and most helpful. Really looking forward to the trip in November.

Very happy with the service provided by Love Cuba. Very prompt and efficient but also helpful and well informed. We’ve used them before and we’re very satisfied

Shyama was excellent to deal with.
I was typically busy/distracted when making the initial enquiry, but Shyama was quick to understand my budget, needs and to make very clear suggestions.
All follow-up info/emails were clear and concise and I felt supported throughout the whole process.
10/10 would recommend.

Very helpful, and imformative

Love Cuba went above and beyond to make this a fabulous trip for myself and my friend on our 65th birthdays.
The information provided beforehand was very complete and we had all the answers to our questions.
They called us immediately when we got confused in France (!) and the reps in Havana and Varadero were both very friendly and helpful. I would highly recommend the excellent and knowledgeable company.

Very informative and responsive to needs. A pleasure to deal with Shyama over the phone, her patience and professionalism was very appreciated.