- ordered a box - emailed their customer support 3 weeks later, enquiring about where the box is - the delay is blamed on Royal Mail - promised a replacement - I’ve chased them again Sa... See more
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Disappointing. Waited for two long weeks for delivery and when it arrived the Travis Duffle bag was great, but the hair clippers were provided with Chinese only instructions and no lubricant oil.... See more
Ordered my free hamper beginning of November and still yet to receive. Made contact and was advised they were chasing royal mail and a replacement would be sent last Friday if no response from Royal M... See more
Don't even bother. I fell for slick marketing but don't be fooled -- you'll place an order, they'll take your cash, and then your order will descend into a black hole where goods are drop-shipped fr... See more
Company replied
Company details
Information provided by various external sources
Louie Supply Co. is an online destination for men's fast fashion
Contact info
Vancouver , Canada
- hello@louiesupply.com
- www.louiesupply.com
1.8
Poor
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Mixed feelings...
Disappointing.
Waited for two long weeks for delivery and when it arrived the Travis Duffle bag was great, but the hair clippers were provided with Chinese only instructions and no lubricant oil. Not happy about that at all. The unit itself, Extrim Pro Wireless Hair Clippers, feel a bit lightweight and I'll see how well they fair, but there's already a big part of me wishing I hadn't been seduced by the clippers' good looks, because they seem rather overpriced.
8 June 2020
Unprompted review
My first review of anything ever
I have never written a review of anything in my life, but I am here today to tell you one thing: Do not order from Louie Supply Co.
I, an idiot, ordered two pairs of shorts from this company after seeing an ad on Instagram. The business made it seem as though they were based in Vancouver. This is a lie; the products ship from China. Off to a bad start.
It has now been more than 40 days since I ordered and have yet to receive anything. Although my emails to customer service are met with prompt replies, there is no effort made to look into the actual details of my order. In the context of the original deception, I am not at all confident that my order will ever arrive. If it does arrive, I’m going to assume that these shorts will be of the lowest quality. 0/10 do not buy.
8 June 2020
Unprompted review
Product never arrived
7 June 2020
Unprompted review
still have not received my order from…
still have not received my order from April. My credit card has been charged promptly.
5 June 2020
Unprompted review
I ordered some hair clippers as the…
I ordered some hair clippers as the website looked great but when I checked trust pilot the next day and saw the negative feedback I didn’t think I’d ever receive them. I received the product in 2 weeks and didn’t have to pay any import tax and so my experience was good. Do shop around though as they were more expensive than amazon.
4 June 2020
Unprompted review
Don’t buy from them. You won’t receive your order. Louie Supply is a scam
Don’t buy from them. They will hold your money and you will never receive your product. Since April 20th their website has no update on the product. In May I asked for a refund and they refused and came up with some bs excuse. After refusing to refund me I disputed it with my credit card company.
3 June 2020
Unprompted review
You charged me for both items purchased…
You charged me for both items purchased and then sent me an email stating one was no longer available and you didn't know when it would be. If you can't ship it, you shouldn't be charging for it.
2 June 2020
Unprompted review
My order hasn’t been shipped for over a…
My order hasn’t been shipped for over a week.
2 June 2020
Unprompted review
Cheap items, Bad shipping and return policy
It's an international company that uses slow shipping, makes cheaply made clothes and has a horrible return policy. Their marketing is very slick so it feels American and local but its absolutely not. I have ordered both clothes and an electric razor. Razor never arrived and its been six weeks
28 May 2020
Unprompted review
Buyer Beware -- Cheap Click-Thru Chinese Junk
Buyer Beware! So many suspicious things about this company. Click-through ordered from an IG promo for wireless hair clippers (during pandemic) and it took over 2.5 months to arrive directly from China. Tracking was provided, but rarely gave updates and did not arrive until 5 days AFTER tracking stated it was delivered. I'm into my third week trying to return my clippers for a refund, when they stated that all sales are final (no refunds), which I never saw at checkout. Customer service replies are few and far between. The package arrived from a "Jon" (no last name) at 2352 Bent Creek Rd in Auburn, AL 36830, which is an Exxon gas station. This product is junk as soon as I saw, but photographed well in ads. (Disclaimer: not all items from China are bad, but Louie Supply Co. has managed to find the bottom-of-the-barrel). It's quite telling that their IG account with 127k followers rarely ever posts content WITH their products, but only promoting an affluent, adventurous lifestyle that doesn't contain any of their junk.
Update: Louie Supply Co. customer service won't approve a return for refund until they receive the item. I must pay for shipping to China (!), which should be about $27 USPS and they would also charge me the original shipping, which I already paid for and a restocking fee. On the $50.90 initial charge, I stand to get back only $12 (approximately) when all is said and done, and that's IF they approved a refund once receiving the item. BUYER BEWARE! This company is not legit.
28 May 2020
Unprompted review
Stay away!
Stay away from ordering anything from these guys. Tried to cancel an order the day after I placed order. Was informed I couldn’t because it was already processed. One and half months later I have yet to receive my wireless hair cutters. Order from amazon and save yourself the headache.
24 May 2020
Unprompted review
Reply from Louie Supply Co.
Hello Deighton,
We do appreciate your purchase at Louie Supply, Co. Please understand that orders are immediately forwarded to our fulfillment team for processing and normally shipped out the next day. The Customer Experience Team is also work remotely, away from the fulfillment and processing team. There are many cases wherein customers would reach out for cancellation or order modification and we are able to catch up with the order processing and grant the request of the customer.
It is indeed unfortunate that your order must have been shipped out already when we received your request, the reason why we were not able to grant your request.
You must have been offered an option to return the item after delivery. We can't check your order details since you did not provide your invoice no. however we encourage you to please reach out to us via hello@louiesupply.com so we can assist you further if delivery is still not completed or if there are further problems.
Please be informed that we did have face delivery problems in the previous weeks due to the pandemic, particularly orders placed on March and April but we have now recovered in processes and deliveries having changed courier partners multiple time. So, if in case you still have not received your package until this time, again, please send us an email notice so we can issue your refund after validation of some information.
We look forward to hearing from you again and hopefully we may be able to make it up to you.
Cheers,
Shirley
Customer Experience
I understand a delay due to the corono but ....
I understand a delay due to the corono pandemic but it took 7 weeks for delivery and that's unsatisfactory. I ordered the large back pack duffle bag and would even want to order the smaller version, but I'm not risking having to wait almost 2 months sorry !!!!
22 May 2020
Unprompted review
Reply from Louie Supply Co.
Hi Dominic,
We do understand your frustration on the matter. And we also apologize for the delay.
We did have shipping problems on orders placed between March and April since we were also caught off guard by how massive the pandemic affected global shipments.
But please be informed as well that we have changed couriers multiple time and shipping issues had been resolved as well. If you intend to place a new order, estimated date of delivery is now between 10-20 business days after shipment.
We shall gladly offer you a gift if you intend to pursue the second purchase. Please reach out to us via hello@louiesupply.com , mention my name and refer to this email discussion so we can provide you discount codes for special cases.
Cheers,
Shirley
Customer Experience
Stay away
We placed an order over a month ago and have been assured multiple times that the product is "en route", but yet the tracking number shows that a label has been created, but the item has not been delivered to the carrier.
We also tried to cancel our order after a day and conveniently received a tracking number and email within an hour stating they can't refund once the orders been shipped.
Stay away from these guys, terribly run company.
21 May 2020
Unprompted review
Reply from Louie Supply Co.
Hello Brian,
We thank you for your purchase at Louie Supply, Co. We admit that we did have problems on shipping for orders placed between March and April due to how the pandemic affected global shipping processes. Most couriers, if not all, requested delivery extensions so we hope you can extend your understanding on the matter.
Regarding cancellation of order, please note that all orders are immediately processed by our system so it is highly likely as well that packages are shipped immediately. A tracking is assigned by the courier so if a tracking no. is already available it means that the package has been forwarded to the courier. Please be advised though that once the package has been forwarded the courier, we actually do not have control on its operations, especially at this difficult time of pandemic.
We tried to check in your purchase details but unfortunately we cannot locate it since your did not leave us your full name and invoice no. If you still have not received your purchase order until this date, we can provide you refund once confirmed that the shipment has been lost in transit.
We wish to be able to assist you better but we will be able to do so if you can reach out to us via hello@louiesupply.com. Please mention my name with reference to this email response so you can be directed to the proper team.
Cheers,
Shirley
Customer Experience
Do Not Order from Louie!!
I ordered two pairs of shorts on April 10th and have completely lost hope that these will ever arrive. Customer service tries to blame it on COVID and won’t acknowledge that I want a refund. Every other company isn’t having trouble shipping things during this time.
Save your money and DO NOT order from Louie Supply. You will never see your order.
19 May 2020
Unprompted review
Reply from Louie Supply Co.
Hello Collin,
I can't assist you over this platform since you did not provide your full name or invoice no. in the information. If you can reach out to us via hello@louiesupply.com and provide is the said information then we shall be able to assist you better.
We look forward to your response and assist you further.
Cheers,
Shirley
Customer Experience
Don't even bother
Don't even bother. I fell for slick marketing but don't be fooled -- you'll place an order, they'll take your cash, and then your order will descend into a black hole where goods are drop-shipped from China with no visibility into arrival date, using courier services I have never heard of and are not as reliable as major carriers like DHL/FedEx/UPS.
Read the fine print on their website--delivery takes ages even in the best of times. Just go to Amazon.
18 May 2020
Unprompted review
Reply from Louie Supply Co.
Hello Sean,
We highly appreciate your purchase at Louie Supply, Co. We like to clarify that based on the shipping timeframe published in our website at the time of your order placement, estimated delivery dates for your purchase order is indeed between June 1-8. Please understand that we ship via Standard Shipping which uses the local postal services and not via DHL/FedEx/UPS which charge really so much bigger shipping fees. We even waived the shipping fees and covered the shipping cost at a minimal purchase amount.
While we understand that since delivery has passed the June 8 as promised, we do see that tracking details had been updated as of June 11th and states that your package is now at your local USPS office awaiting delivery schedule. If you can allow USPS several more business days to complete delivery process, then that would be great.
If you have other questions or if you need further help, we can best assist you if you will reach out to us via hello@louiesupply.com
Cheers,
Shirley
Customer Experience
Unreliable delivery, slow to refund
While I never received the products I ordered in April, the company did eventually refund the payment (in July). Customer service is generally prompt but not always informative. Bottom line, this is just another drop-ship seller of commercially available generic products (I'm guessing through Alibaba).
18 May 2020
Unprompted review
Reply from Louie Supply Co.
Hello Eli,
Thank you for your patience all throughout this time. We have now processed your refund for the 2 purchase orders you placed from us. Please allow the transaction to reflect back into your account in 3-10 more business days.
Again, we apologize that your shipment was heavily affected by the shortage in flights and courier services. We also highly appreciate your patience and understanding all throughout this time. We hope to have resolved the problem for you and make it up to you with the issuance of your full refund even if the process took a bit of time.
Cheers,
Shirley
Customer Experience
I ordered a month ago and have yet to…
I ordered a month ago and have yet to receive a package. I sent them two emails which they have yet to respond to. If the item is in the way, then fine. But otherwise, this company is a scam. Beware!!
17 May 2020
Unprompted review
Reply from Louie Supply Co.
Hello William,
We appreciate your purchase at Louie Supply, Co. We've been in communication with the courier and they confirmed that delays in delivery are inevitable during this time, amidst the pandemic. Orders placed between March and April were indeed affected by this.
However, we do assure all customers that waiting period are only at some time and that all undelivered packages, upon confirmation of tracking status are all refunded accordingly.
We do see that you submitted email inquiries which were both attended to as well. Should you have further questions, we encourage you to please reach out to us via hello@louiesupply.com, and provide us your invoice no. so we can better assist you.
Cheers,
Shirley
Customer Experience
I ordered the Hair Trimmer on April 16
I ordered the Hair Trimmer on April 16. It has now been more than a month and beyond the delivery time the company indicated. Simply ridiculous.
I will be seeking an immediate refund and will be communicating with the Better Business Bureau.
June 4 Update: I have had some help from the company. Though I have not yet received the hair clippers I ordered, they did refund 1/2 the purchase price and assured me that, if the product doesn't arrive in the next 2 weeks, they will refund the rest. Good to see they are trying!!
17 May 2020
Unprompted review
Reply from Louie Supply Co.
Hello Bill,
We highly appreciate your purchase at Louie Supply, Co. For orders placed last March and April, we did encounter problems with delivery since shipments were affected by the global problem on COVID-19. However, upon changing couriers estimated delivery dates are now met accordingly.
Regarding your request for refund, we assure you that all undelivered orders are refunded. We would be able assist you better if you can reach out to via hello@louiesupply.com and provide us your purchase invoice no. since we cannot find an order no. under the name of 'Bill MacDonald'.
Cheers,
Shirley
Customer Experience
Avoid and stick to Amazon..
I emailed 30 minutes after ordering to cancel, however received a response a day later to say this had already been shipped so couldn’t be cancelled. I would have to return it, losing the postage payment. Only over 2 weeks later did I receive the item.
Returns policy states you can only receive a store credit for the returned item, not the postage, and must pay for packaging and insured postage yourself to return the item. Unsurprisingly it would cost more to go through that process than it is worth to receive their store credit.
The website uses clever marketing, however the item itself is of cheap quality and marked up over 4x compared to prices you can see on Aliexpress for the same product.
15 May 2020
Unprompted review
Reply from Louie Supply Co.
Dear Vincent,
Thank you for providing feedback on your experience with us. To start off, we do apologize that we were unable to catch the package before it was shipped off - unfortunately once the package has been handed off to the couriers, we cannot retrieve them back.
We understand that you are not satisfied with your product and we're more than happy to provide a refund for you upon return of the item. Normally our return policy, as per most merchants, is store credit for any sale items. However, for your case, we are happy to provide a refund upon return of the product.
To your last point, unfortunately, we cannot stop products being sold online that are similar to ours. However, we do value our customers and many times when they have found a similar product online, if they provide the link, we can do a cost comparison and after shipping fees and taxes, provide a price match for the item purchased at Louie Supply Co. Please note that all shipping fees and taxes are taken into account when calculating the price difference.
Our team will be reaching out to you to address the situation.
Cheers,
Amy
Customer Experience
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