Lothian Domestics Ltd Reviews 

1,216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, finding it easy, quick, and transparent, with clear pricing and helpful updates on the status of their service. The service provided is frequently described as efficient and speedy, with many appreciating the prompt diagnosis and repair of issues. Reviewers often highlight the staff's professionalism, politeness, and extensive knowledge, noting their ability to explain problems clearly and complete repairs effectively. Many people are particularly impressed with the excellent communication, including timely notifications about engineer arrivals and the overall helpfulness of the office team. However, some customers also noted that they had to wait a few days for an appointment, and in one instance, a customer was quoted a repair price that seemed disproportionately high compared to the cost of a new appliance or individual parts.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting the professionalism and efficiency... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Booking process

People report positive experiences with the booking process, finding it super easy and efficient through the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Price

Users describe positive interactions with price, often highlighting the very reasonable and fair costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied

Rated 5 out of 5 stars

Easy booking, quick fix, great service! Booking process was super easy on the website, transparent pricing, and good updates via text on status. Engineer Ross came out and solved issue quickly, kept... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(1,216)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scott from Lothian Domestics was supper…

Scott from Lothian Domestics was super efficient at fixing bearings on my fairly new, hardly ever used Samsung Series 5 Heat pump tumble dryer. On time, considerate and tidy. Shame the dryer had developed fault in the first place

17 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly and pleasant engineer
Worked very tidily

8 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Made an online booking at 0810am

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minutes. Excellent service!

12 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Can't fault them

Did exactly what they said they would do. Looked at the fridge freezer, diagnosed the issue and sent me a quote for repair the next day. Excellent communication, engineers arrived within a few minutes of their predicted time. Can't fault them.

9 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Thorough repair

Ross was a Very friendly thorough engineer. Fixed problem quickly. Was very tidy and helpful

10 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Washing machine repair

Very efficient communications before visit... Excellent work on the machine and a perfect end result

9 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient easy to book and great…

Efficient easy to book and great service from Paul

5 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient

Steven was really knowledgeable and well prepared for our fridge repair. Really happy with the service. Thank you.

3 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Brilliant service from Lothian Domestics…

The complete booking service was fast and accurate, including the update messages. Paul, the engineer, arrived exactly when anticipated and was highly professional in his approach to our problem washing machine. (I an a fully qualified engineer so I feel able to appreciate these things). Paul diagnosed the problem quickly and had the required part in his van, which was ideal. After fitting it, he carried out a thorough function test.
In addition Paul has the perfect manner for dealing with the public and is a credit to your company.
Overall, I cannot fault the attitude, professionalism and service from Lothian Domestics and will have no quams in recommending them in this area.

2 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 4 out of 5 stars

Ice box repair

Engineer is a sub contractor from Samsung. I had to wait few days and there wasn't any option for a different appointment.
Technician was punctual and polite. Repair took 45 minutes. All working fine now.

29 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Steven was great!

Steven was prompt, informative and tidy. Would recommend Lothian Domestics

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

They were so helpful in all…

They were so helpful in all aspects,very polite and courteous. Would definitely recommend then to everyone. Thank you.

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Fast and efficient

Fast, efficient and super friendly. Engineer was sent out very quickly after enquiry was made. Washing machine was fixed and back up and running.

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent Service

Easy online booking. Paul the engineer arrived on time. Thorough check and tests carried out and Paul explained what the issue had been. All in working order now, and gave me peace of mind. Would highly recommend this company. Thank you Paul.

30 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient service.

Very efficient service. Kept me informed re timings and did repair quickly and efficiently.

29 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very quick to come round when my cooker…

Very quick to come round when my cooker broke down. Unfortunately getting the new part took a bit longer before it was repaired. Very good at keeping me informed of progress and a very reasonable price for repair. Staff were very polite and pleasant.

28 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very easy to arrange visit

Very easy to arrange visit. Engineer arrived promptly as agreed and fixed the problem. A fair price. Will use again and would recommend.

27 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Good aexperience

Tha appointment was tracked within the window so easy to narrow down the arrival time.
Paul was easy to get along with and completed the faultfinding / fixing the oven and replacing the parts reqd in good time. He had spares in his van.
No mess. Had a chat. What's not to like 🙂

23 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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