Lorna Jane Reviews 

I order and paid for 2 pairs of leggings to pickup in the store. But I got only one pair and promise to refund for another. Never received promised refund or leggings which are still available online.
Anna ( order no 266768)

LJ scamming its customers
I have been a big fan of and customer of LJ for years. I just placed a very big order (£300) and got in touch to check where it was as it had been a few weeks since i ordered. Turns out, the package was left outside my door (aka the street) as we were out at the point of delivery. They could have left it in the bin, given it to a neighbour or just come back another time. Instead it was left and someone has stolen it.

LJ's response is enclosed in a picture. Basically, it your problem, we have delivered it. Um no, you left it on the street. LJ is refusing to take any responsibility and i am out £300. What a scam of a company. I would never order from them again and neither will me business. I have never been treated so badly by a customer service team who were very rude.

Ultimately Hermes are at fault here but as LJ choose to contract with them for delivery, they are also at fault. The initial response is so unacceptable and LJ should be on the customers side here. They don't care at all and are scamming people out of money.

I recently returned items and clearly selected the option for a refund. Instead, I was issued a gift card, which was not what I requested. When I raised this with customer service, they confirmed that because the items were marked as "Final Sale," I was not eligible for a refund.

This was very disappointing. The return form itself included a refund option, which was misleading, and the process is not as transparent as most other stores I’ve purchased from. Despite explaining my situation, my request was rejected, leaving me with store credit I have no intention of using.

Because of this experience, I will not be purchasing from this store again and will share my experience with others so they are aware of this policy before buying.

I would like to give a review about Keira, working on Mondays and Fridays at Lorna Jane, Onehunga, Auckland, New Zealand.
As a customer, I have been lucky to deal with Keira on several occasions. I have been very impressed with her gentle manners, professionalism, as well as her communication skills. Very dedicated and keen to satisfy my needs, she went beyond her duties to find a good buy fir me. She radiates intelligence and passion.

I can only highly recommend her, and will.always make sure that I visit the Lorna Jane iOnehunga when Keira is on duty.

Eliane Moinon
Auckland, NZ

If I could give one star I would. Atrocious service. Completely despicable behaviour. As a customer who has spent well ans truly over 10K (I only wear LJ), the quality has diminished over the years, and this is also the same company who said during covid their fabrics cured and prevented covid. Laughable. And yet they defend their sizing via false advertising,saying it's how they pin the fabrics on the model. If that's the case why provide models height measurements and size model is wearing. Lost a customer for life.

I placed a click and collect order and realised within hours they were the wrong length so i went in store closer to me and got the right ones thinking I'll just let the other store know to cancel the click and collect but they wont!!!. The item was never shipped, never handled, and it’s just sitting in the store. But Lorna Jane refuses to refund me unless I wait two full weeks for it to auto-cancel.

This is completely unreasonable. They could easily reverse the order but are choosing to hold onto customers’ money with no valid reason. No flexibility, no escalation, no care. It’s a policy that benefits them, not the customer.

I will be now returning the pair i bought in store because of this experience, I’ll be taking my money elsewhere. Poor customer service and no accountability.

I absolutely loved the Retro Suit Pants — the fit, the look, everything was perfect at first. But after just a gentle wash (cold cycle, short wash, air dry), the fabric shrank while the side tape didn’t, which left the pants visibly warped and unwearable.

I wash all my clothes this way and have never had this issue before. When I contacted customer service, they were polite but offered no real solution — just that they’d pass the feedback on to the design team.

It’s disappointing that such a clear quality issue was dismissed as general “wear and care”, especially from a brand I trusted for both performance and style.

Customer care are very rude. Not helpful at all and contradict the in store staff.

Extremely disappointing experience for a loyal customer.

I’ve shopped regularly with Lorna Jane Singapore, spending $300–$500 every few months for 3 years now, but after this recent experience, I’ll be taking my business elsewhere.

I returned two items from my order and requested a refund for both. One was incorrectly sent back to me—despite clear communication via email—and the other still hasn’t been refunded. I sent multiple emails, all ignored, and was then told they "no longer offer email support" and to use live chat—which doesn’t work on my devices.

When I finally borrowed a work device to access chat, I was sent in circles for 30 minutes only to be told the return had been “fulfilled” when it clearly wasn’t. No accountability, no customer care, and no real solution offered.

I’ve supported this brand for years, but I won’t anymore. If you value customer service and a simple, fair returns process—shop elsewhere.

I paid $150 for the Lorna Jane Make Space Cropped Sweatshirt and was really disappointed with the quality. After just three washes—following all care instructions—the fabric began to pill noticeably.

I visited the store, where I was directed to their online chat for help. Unfortunately, they dismissed the issue as “wear and tear” and refused a refund or any further support. I found this really disappointing, especially considering the price and my long-standing loyalty to the brand.
This is the first time in over 10 years that I’ve had an issue with Lorna Jane, and I was shocked at how difficult they made it to resolve a genuine quality concern. They’re incredibly polite during the sales process, but that service disappears the moment there’s a problem.
Not the quality or customer care you'd expect for the price. Save your money—there are plenty of other brands out there that stand behind their products.

I purchased a sweatshirt for $160 and after 3 wears the outside fabric had pilled terribly. When I contacted LJ they treated me like an idiot and refused to do anything to assist. What a terrible product with even worse customer service.

Bought shorts on line ,complete chinese rubbish ,looked used ,smelt worse ,SKAMMERS ,wouldn't refund to my bank got involved and got a full refund ,they sell shit and know it there company is under investigation for misleading practises ,remember always get bank involved ,this is one disgusting vile company AVOID AVOID

Bought leggings online and they turned up looking like they had been trampled on and dirty. Tried to contact LJ and send pics of the damage but only can contact them during specific hours via online chat. I work during the day and it isn’t possible for me to sit on my phone or computer trying to resolve this. Sent message and response was to contact them again during working hours online. Will never purchase from LJ again as they are user unfriendly and unhelp

Extremely disappointing experience at Lorna Jane Wetherill Park.
I spent half an hour carefully choosing clothes to try on, only to be told very rudely that I wasn’t allowed to try anything because the store was closing. I politely asked for just ten minutes, but the staff member coldly refused and asked me to leave immediately without any care or respect.
I wasted my time for nothing — she didn’t care at all about the customer experience or the brand’s reputation.
Lorna Jane is supposed to represent quality, but hiring such unprofessional and disrespectful staff seriously damages the brand image. Clearly, this employee only cares about finishing her shift, not about treating customers properly.
Very disappointing and unacceptable behavior. I will never return to this store, and I sincerely hope Lorna Jane management takes action.
Customers deserve better!

Would be less if that was the option. My husband went into the Joondalup to buy me a birthday gift. He went to the counter to pay for the items he had chosen to only be told we don’t accept cash here. The way it was said he felt like a second class citizen. I have since read that the stores became cashless in 2022. Which is disgusting and the excuse that it is safer is a joke. It is legal tender I will never purchase any Lorna Jane products in the future.

I had a bad experience . I was expecting the quality to be great because the leggings are very comfortable ,at first they were amazing but after a few times of wearing the fabric started to give and the eventually I had 2 small holes appearing at the seam and also these weird areas where it’s like the fabric is becoming super worn and the elastic in the fabric is like disintegrating in these certain areas , I thought this one might I bought a wrong size but I bought another 2 pairs and I had the same problem , I threw away 4 pairs of leggings , it is waisting my money I am very disappointed …

I bought several Lorna Jane activewear items after hearing so much hype about the brand, but I’m extremely disappointed and frustrated with the quality. After just one wear, the tights started pilling badly and attract excessive dirt, hair, and lint—none of which comes off even after washing or using a lint roller.

I've never encountered this kind of fabric quality in activewear before, especially not at this price point. I specifically bought their limited edition collection, thinking it would be higher quality, but it turned out to be subpar. I spent hundreds of dollars while visiting Australia and chose to buy in bulk, expecting durable, premium products. Instead, I feel completely ripped off. Sadly, it feels like my money was wasted. Lorna Jane should either refund my money or replace items in warranty.

Products seem OK. Staff were fine, but apparently company policy is to not accept cash? Firstly this is just wrong, cash should always be an option. Secondly you only find this out at the cashier. No signs or info in the store as such until you get there to pay after spending the time to chose your item.

I bought the LJ Lorna Jane track shirt. I watched it a few times (in cold water, with sensitive detergent, and hand dry) . Got a big spot in the middle which I finally figured out that the colour washed out. There was wash out on other parts of the shirt that were less noticeable . I took the shirt in to the store for The store employee to have a look at it. At first she told me it must be oil which is weird because I haven’t used any oil with it on. Then by the end of the conversation she said that my detergent must’ve been too harsh. She didn’t feel comfortable exchanging the shirt. She’s very nice about it. Disappointing it’s a bit disappointing because that clothing is not Cheap in Price. I’m really surprised that they wouldn’t exchange it. I really like the line, but I won’t be shopping there again.
Edit : I did contact them and they were no help at all

I bought some shorts at a local sports shop a good 12 months ago only because they were the only ones in my size, but OMG they're my favourite! I've bought a few gym shorts from other brands since and they do not compete. I bought the Sunkissed Gingham 12cm bike shorts. The fabric is so sturdy but not hot, I never need to adjust my shorts at the gym, my boyfriend loves them the most on me, and even though I've grown since buying them they still feel amazing, though in need of buying a larger size. So I went on the Lorna Jane website today to look for something and was a bit overwhelmed by all the options. So I decided to message them asking what would be the most similar to the pair I already have. And Heidi was so helpful! She asked all my preferences and sent through so many shorts that tick all of my boxes and I wouldn't have found looking through the site on my own. I'm definitely about to order a few more pairs. I honestly only wear my Lorna Jane pair of shorts to the gym despite owning three other brands. The 12cm length is awesome, and the high waisted part is thicker so I never feel self conscious of any bloating, it honestly feels like it's constantly sculpting me. My pair's got a little bit of pilling now, but that'll be because of regular washing for 12 months (because I only want to wear them lol). I would definitely recommend! The fabric on the pair I love is their LJ Elite.