Lord & Taylor Reviews 

Very interesting I have previously shopped with L&T online and did not have this experience, however I now have an order that has never shipped. I have sent several emails and text messages. There is no customer service live person available. No answer from emails nor a shipping confirmation for my purchased items. I will NEVER use them again.

I got bad experiences with lord and Taylor I order twice and since March 9 I didn’t got my order and NOT refund , please do not make any order with this company, they still my money… do u want rate it’s O rate

Have not received order and there is no tracking information in shop

Ordered well over a week ago and still no updates on shipping and emailed with no response

I did not receive my full order nor did I receive any package tracking information and I’ve emailed and have not received any response. I would never order again or recommend to any family or friends

Do Not Order from them. They didn't ship my order and then they cancelled it without notice and did not refund my shipping!

I have 3 pending orders for which has been paid & all 3 are still showing “unfulfilled “. I have tried contacting Lord & Taylor by e-mail, live chat & text without results. I have always been pleased with Lord & Taylor but I am more than apprehensive when there is no obvious way to contact customer service.

I placed the order on March 25 and there is no update since then even though the transaction has already been posted to my credit card. There is no shipping information, the order still just shows being received for more than a week.

Ordered a dress online. Waited for it to show up in my purchase history. It did not so I felt something went wrong. Ordered it again. Return policy when I ordered the dress was 30 days. I was going on a three week trip I paid for expedited shipping which was 2-3 days, it arrived 11 days later. when I received the dresses online, they had changed the return policy from 30 days to seven days. This was impossible as the dresses took 11 days to be shipped to me. Now the website states all sales are final.
Do not order anything from this illegitimate fraudulent company.

You did a good job and the delivery was swift

I placed an order on 3/24/2024. I haven’t heard anything about my order as of 4/1/2024. That’s unacceptable.

The website is easy to find what your looking for. They have a great variety of dresses as well. The deliver time is better than some stores. I enjoy the site, but I really miss going into the store.

I returned a pair of shoes and they never processed my return. They never responded to any of my emails.Their "live chat" does not work and there's no phone number for customer service. Terrible!!

The worst online company. It’s a total scam. They gladly took my money and shipped nothing. Can’t reach anyone via the joke of an online chat feature, email is not responsive, and texting is also not working. The phone number on this site is to an adult party line. Disgusting behavior of this so called company.

I have placed an order for 3 items. They shipped two and charged me for all three items. I reported this to them, sending the package slip. It has been 2 months without resolution, no money back, no responses. This has only one name: theft.

Even with all of the negative reviews, I took a risk. Like others, I learned my lesson. I waited a month for an order that never came. Then I had to file report with PayPal. The company informed me that the items are out of stock.

customer service was very understanding and helped me with my return

I placed an order in good faith. 6 days later I was checking on the order status, to find out that it was canceled. I went back to the website to look at the product and there were no more King duvet covers. When I place the order there were various colors available. I did not get an email in reference to the item no longer available. When I received a refund, I didn't even get the entire amount. With modern technology you should know whether or not you have the items available for sale. So you were able to have my money yet you sold the item I purchased to another person clearly!! If I was informed earlier I could have went to the website and made a different choice but I wasn't even given that opportunity.

Bought some shoes on February 14th. After the promised shipping timeline has passed, contacted the customer service 3 times, only to receive the same email each time without any details to the whereabouts of my order. 2 days ago they removed the listing for the shoes from their website altogether. Contacted the company for a refund but they've never responded. Filed a dispute with my cc.

Horrible. I ordered the item laid for it. Three days later it says sold. I was extremely disappointed. Did it really take 3 days to find out it was out of stock?