We had fantastic service from start to the finish. Our salesman George Milton was friendly, knowledgeable and never made us feel pressured to purchase. He took the time to answer all our questions and... See more
Company replied
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My partner and I don’t particularly look forward to buying a new car. We have experience of pushy salesmen and annoying sales techniques. However I have to say we had a good experience with Jonny at... See more
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Fantastic 10/10 service! Chris made everything so easy from start to finish. He was honest, approachable, and kept me informed throughout the entire process. From my first phone call to collecting the... See more
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I can genuinely say that the entire sales process was excellent. James in the sales team took his time to understand exactly what we needed and ensured that our expectations were managed appropria... See more
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Company details
- Motor Vehicle Dealer
- Car Dealer
- Car Repair and Maintenance
- Truck Dealer
- Used Car Dealer
- Used Truck Dealer
About Lookers
Written by the company
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Written by the company
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Contact info
United Kingdom
- www.lookers.co.uk
4.5
Excellent
22K reviews
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Reply from Lookers
Hi Margaret, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Carl at lookers Silverlink always gives…
Carl at lookers Silverlink always gives exceptional service. Between my partner and I, we have bought 5 cars in 5 years from him. We wouldn’t deal with anyone else.
After talking to other members of the team about what my needs and budget were with regards to upgrading my current 3 year old car on more than one occasion over that last 3 months, I almost went to another dealer as I was told it there would be nothing suitable for me that they could offer, but Carl came over as I was leaving and asked if he could look at a few things for me to see what he could do. Around about 40 minutes later he called to let us know what deals I could have all within my budget and an hour later I’d returned and done a test drive and ordered my new car. My partner also returned the following day and ordered one for himself too as the deal was THAT good.
25 July 2026
Unprompted review
Reply from Lookers
Hello Lauren, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please don't hesitate to reach out if there's anything additional we can do for you. Lookers customer service & resolution team
All went well…
Everything went well and Brian could not do enough to keep me informed as to updates on the service etc really happy with the way things went
Never had a problem over all the years I have had a vauxhall car
29 July 2026
Unprompted review
Reply from Lookers
Hello Denis, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Feel free to reach out to us if you need anything. Have a wonderful day. Lookers customer service & resolution team
Helpful and friendly
Salesman was helpful, friendly and patient. Did not try to sell me any car related products and gave me a valuation for my car straight away. It was a far quicker process compared to other garages visited. Only hope that if i ever need customer service they are just as helpful!!
30 July 2026
Unprompted review
Reply from Lookers
Hello June, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you're ever in need of more help, please let us know! Lookers customer service & resolution team
Lookers Chester
Absolutely awful experience if could give no stars would be appropriate
Car in for "repair" & courtesy car for week booked after waiting for a month via Lookers Chester as that was when next courtesy car available
They had no idea what they were doing & were reading off paperwork & didn't know about courtesy car then couldn't find keys for booked vehicle!
Sent a video of faults from last visit 🤷♀️
Couldn't fix the fault & charged again for absolutely nothing complete waste of time so would suggest sending the correct report & video as doubt you actually did anything!
Courtesy car hardly any fuel in or charge & not what was booked out
Changed batteries in key fob last visit still not working
Collected vehicle in afternoon!
Would not recommend & will never go back there
27 July 2026
Unprompted review
Reply from Lookers
Hello, we're disappointed to hear of the negative experience you had at our location. Here at Lookers Head Office, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 0161 291 0043 to discuss ways we can better serve you in the future. Lookers customer service & resolution team
Jeep service
I would have to says Conor Hegarty made my experience excellent. This young chap needs a pay rise. He is so easy to speak with and a joy to meet. He goes out of his way to help and make you feel welcome.
24 July 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out!
- Lookers customer service & resolution team
Due to unforeseen circumstances
Due to unforeseen circumstances, 5 weeks after part exchanging our vehicle for a newer model,we unfortunately found that the vehicle was not for us,and arranged to view and subsequently changed to a newer model.
Throughout both transactions we dealt with Aron Harvey,who guided us through all the usual paraphernalia associated with purchasing a vehicle,explaining everything so very clearly.
We are now entirely happy with this vehicle and would like to extend our sincere thanks to Aron for the service he afforded us.
20 July 2026
Unprompted review
Reply from Lookers
Hi Anthony, thank you for your kind review; we are happy to pass along your comments to Aron here at Lookers Head Office! If you have any further questions, please don't hesitate to reach out!
- Lookers customer service & resolution team
Staff pleasant and very helpful.
27 July 2026
Unprompted review
Reply from Lookers
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Good experience with my purchase
Purchased a used Toyota with the help of Josh in sales. Non pushy but helpful in all ways and went out of his way to make you happy and not just a number. Definitely recommend.
28 July 2026
Unprompted review
Reply from Lookers
Hello Mark, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Thanks for the recommendation, and have an amazing day! Lookers customer service & resolution team
Put my car in on the 17thjuly to get an…
Put my car in on the 17thjuly to get an IT issue sorted , picked the car up the next morning , seen a large scratch above the wheel arch spoked to person on service desk after taking photos and measurements , i was assured that the service manager David Bailiss would call me back to organise repairs .
after leaving several messages for i cant be bothered David.. i have still not received a call..i have been in touch with head office so hopefully things will progress.
be aware if similar happens to you , don't expect a call
17 July 2026
Unprompted review
Reply from Lookers
Good afternoon,
Thank you for your message. We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
If you would like to raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
We appreciate that you may wish to discuss it during a telephone call, as such I can confirm our telephone number is 0191 298 1425.
For complaints about finance or insurance please email
FandIComplaints@lookers.co.uk. For complaints about how we have handled your
data, please email GDPRHelp@lookers.co.uk.
Thank you
Lookers Motor Group
Best ever car buying experience…
Friendly people. Faultless service. Fantastic car. No more to say…
29 July 2026
Unprompted review
Reply from Lookers
Hello Brian, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Lookers customer service & resolution team
Karl and nathan were a massive help and…
Karl and nathan were a massive help and made the whole process easy and quick. Couldnt recommend them more!
29 July 2026
Unprompted review
Reply from Lookers
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Thanks again for the recommendation, and have an amazing day! Lookers customer service & resolution team
Outstanding Customer Care
Outstanding Customer Care. Kieran was a joy to deal with when I ordered my new car from beginning to the end. Highly recommend buying a Škoda they are a fantastic car thank you.
29 July 2026
Unprompted review
Reply from Lookers
Hello Justine, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Thanks for the recommendation, and have an amazing day! Lookers customer service & resolution team
Excellent from start
Excellent from start
Extremely efficient and professional
29 July 2026
Unprompted review
Reply from Lookers
Hello Steven, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Lookers customer service & resolution team
The customer service was excellent
The customer service was excellent. Staff contacted me regularly and kept me up to date with the sale.
28 July 2026
Unprompted review
Reply from Lookers
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
It was very clear information on how…
It was very clear information on how PCP works and it was very well organised
29 July 2026
Unprompted review
Reply from Lookers
Hi Laurence, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
I recently bought a vehicle and had an…
I recently bought a vehicle and had an excellent experience from start to finish. Stephanie was incredibly helpful throughout the entire process and guided me through everything step by step and made the experience completely stress free.
She also arranged for the van to be delivered which was a huge help and made everything so much more convenient. Her communication, professionalism and friendly attitude were outstanding and nothing was ever too much trouble, she is a credit to the team!
24 July 2026
Unprompted review
Reply from Lookers
Hello, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please let us know if there is anything else we can do for you; we are more than happy to help! Lookers customer service & resolution team
The sales Manager Matthew is a top man…
The sales Manager Matthew is a top man and although I was not happy at the start with the car I bought he has done everything in his power to rectify all issues. I recommend this dealership. I didn’t even buy a ford from them which is even more credible. Thanks Matt.
29 July 2026
Unprompted review
Reply from Lookers
Hello, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day! Lookers customer service & resolution team
Not happy with the service and the…
Not happy with the service and the outcome
24 July 2026
Unprompted review
Reply from Lookers
Hello Steven, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 0161 291 0043 when you have a chance. Thank you, and we look forward to hearing from you. Lookers customer service & resolution team
I have always had a great customer…
I have always had a great customer experience at Lookers Ford in Chelmsford. I have just changed my car with them again and as always, I had great help and support from them. James Holden kept me updated on the progress of my vehicle and all communication with him was excellent.
25 July 2026
Unprompted review
Reply from Lookers
Hi Andrew, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Lookers customer service & resolution team
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