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Long Tall Sally Reviews 

56,916
•
TrustScore 3.5 out of 5

3.6

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,481 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the company for offering stylish clothing that fits tall women well, highlighting good length and suitable designs. Many consumers find the ordering process straightforward, with items often arriving quickly and in good condition, and praise the quality of many products. However, some customers expressed dissatisfaction with the return policy, citing charges for returns or restocking fees. Inconsistent sizing, where items don't match expectations or label sizes, and a perceived decline in product quality, including damaged goods, are also frequent concerns. Additionally, several reviewers reported issues with delivery services, such as delayed or undelivered parcels and tracking problems.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with the fit... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment over issues like... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick and speedy deliveries,... See more

Order

Customers had ambiguous experiences with order, with many expressing significant frustration and stating they... See more

Return policy

Clients share negative opinions on the return policy, with many expressing frustration over unexpected fees,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long Tall Sally continues to provide stylish clothing for women over 5'8". They offer a wide selection of sizes, and my being a US size 16, I often struggle to find cute, pretty and feminine clothing... See more

Rated 4 out of 5 stars

Update, my sincere apologies to LTS, they have refunded both my returns in time. It was just not visible in my bank account that refund was from LTS, also I did not receive any email communications... See more

Company replied

Rated 4 out of 5 stars

I never knew about this site until I was told about it. Im 5ft11, long legs and long arms so I find it difficult to get good fitting clothes. I ordered 4 pairs of jeans, the sizing is a bit off, im a... See more

Rated 3 out of 5 stars

Poor delivery service, parcel left in rain inside gate so was covered in mud and wet. Return process blocked on line, had to ring customer services to get returns label ( that went well but I should h... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Shoe Store

About Long Tall Sally

Written by the company

  • Since 1976 we’ve made it our mission to be the destination of choice for tall women worldwide.

  • We NEVER just add inches. We construct each and every garment positioning hips, hems, pockets and plackets exactly where they should be. We champion tall women everywhere.

  • Shop online for tall women's clothes in sizes 8-24. Fashion clothes for tall women: long dresses, tall tops, tall jeans & large shoes 7-13

Contact info

3.6

Average

TrustScore 3.5 out of 5

57K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(56,916)

1,469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Poor quality

Poor quality, not worth the money.
It's really good idea of this shop, finally I can buy trousers long enough, but the material looks really cheap. It's really not fair.

13 December 2025
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Reply from Long Tall Sally

We appreciate your feedback and the chance to provide longer trousers. We're sorry the material's quality didn't meet your expectations. We'll review this.

Rated 5 out of 5 stars

Good service

Good service. Products are true to size. Great for our daughter to be able to get trousers long enough.

10 December 2025
Rated 1 out of 5 stars

Ordered absolutely gorgeous navy blue…

Ordered absolutely gorgeous navy blue dressing gown in size 22. Opened Christmas Day and cardboard label had right size but dressing gown itself was only size 10/12 on the label on the dressing gown itself. Really disappointed and had to pay to return which was real shame. Hopefully will get chance to re order at some time in the correct size as fantastic quality lovely length and beautiful colour . Will save up to buy again!!

8 December 2025
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Reply from Long Tall Sally

We appreciate your feedback and are sorry the dressing gown was incorrectly sized. We regret you had to pay for the return. We'll review our processes to prevent this happening again. We hope you'll consider ordering from us in the future.

Rated 2 out of 5 stars

Incorrect size delivered

Ordered boots for Christmas present in size 7. Box arrived with correct size stated on the cover but the boots contained within the box were size 8.

8 December 2025
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Reply from Long Tall Sally

We regret that the incorrect size boots were in the box. We appreciate you letting us know, and we'll look into how this happened to prevent it from occurring again.

Rated 5 out of 5 stars

10 out 10

A fantastic company easy to make a purchase and fast shipping, I will definitely be using them again , also the customer service is amazing

25 November 2025
Rated 3 out of 5 stars

Why do you still use Yodle

Why do you still use Yodle, they let you down in every way.

9 December 2025
Long Tall Sally logo

Reply from Long Tall Sally

We appreciate your feedback and we're sorry you had a negative experience. We'll look into this to see how we can improve our services.

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