Ordered a medium tote and realized I had wanted a large. Had to email the company almost asking for permission to return. Thankfully they allowed it. Stated I wanted a larger one. Return delivered ba... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Update: We finally heard back via email. According to customer service, they had a major system failure on the 5th of December. It would have been nice to know. In an addition to that it would hav... See more
Company replied
This is a continuation of the previous review. I made a return and got a refund of the bag but I was promised through phone that I would receive my delivery fee back as well but it didn’t happen. I on... See more
Company replied
Hej Do not rely on shipping time, up to 4 business days on their swedish website, this is totally wrong. They use DHL economy shipping, which is included in the price and it takes up to 9 days to ge... See more
Company replied
Company details
Written by the company
Raconter Longchamp, c’est écrire une histoire familiale. Celle de la famille Cassegrain, qui a reçu en héritage la passion du cuir et la créativité sans limite du fondateur de la Maison : Jean Cassegrain. La Maison est aujourd’hui entre les mains de la troisième génération Cassegrain : alors que Jean, son fils aîné en est le Directeur Général, et sa soeur, Sophie Delafontaine, la Directrice de la Création, leur frère Olivier développe les boutiques américaines.
Contact info
12 rue saint Florentin, 75001, PARIS, France
- 0155905969
- service.clientele@longchamp.com
- www.longchamp.com
3.1
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Bag not arrived and appalling customer service
I ordered a £95 laptop nearly a month ago and this was delivered to a Yeep lock but UPS never provided me with the correct code to open it. The bag was returned to Longchamp 2 weeks ago and they are refusing to give me a refund as they say that it has not arrived back in their warehouse yet. Appalling and completely unhelpful customer service. I have now had to request a charge back from my credit card company.
10 November 2025
Unprompted review
Reply from Longchamp
Dear Kathryn,
Thank you for contacting us,
We are truly sorry for the experience you’ve had and fully understand how frustrating this situation must have been. The delay came from the time needed to receive confirmation from our carrier regarding the return of your parcel, and we sincerely apologise for the inconvenience this caused.
We want to reassure you that your refund has now been processed. We also noticed that a payment dispute was opened with your credit card provider. If you do not see the refund appear in the next few days, we kindly recommend contacting your bank, as an active dispute may temporarily block the transfer of funds.
Once again, we are very sorry that your experience did not reflect the level of service we aim to offer. If you need anything further, our team is here to help.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
counterfeit goods made out of cheap…
counterfeit goods made out of cheap plastic and a very difficult if not impossible returns practice. Avoid at all costs.
10 November 2025
Unprompted review
Reply from Longchamp
Dear JH,
We are sorry to read your review and fully understand how disappointing this situation may feel.
We would nevertheless like to reassure you that all items sold on our official website are entirely authentic Longchamp products. We do not use cheap plastic, and we do not distribute counterfeit goods under any circumstance. If something appeared unusual with your product, we would be more than willing to examine it and clarify any doubt.
Regarding the return process, we recently experienced a few temporary technical issues that may have impacted some customers. These were quickly resolved, and our Customer Service team has been assisting anyone who reached out to us. Had you contacted us directly, we would have gladly guided you through the return procedure just as we do for all our clients.
We truly want to help and understand what happened in your case. Please reach out to our Customer Service so we can review your order and provide the appropriate solution.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
I never got my order so I charged back
I never got my order so I charged back with my credit card company. They sent my credit card company some fake delivery photos of different men, multiple parcels and different doorways.
My parcel was supposed to be delivered to a Yeep parcel locker.
The tracking number does not show where it was delivered & I never got any information on how to collect the parcel. Do not order from them. Rubbish customer service. They ship from France.
Edit: It's your job to ensure delivery of my parcel.
They also reported my review trying to get it removed. Terrible company
1 September 2025
Reply from Longchamp
Dear S May,
Thank you for contacting us. We are sorry to hear about your experience.
We would like to clarify a few points. Our team contacted you to request additional information in order to support you with your delivery issue, but we did not receive any response. Without these details, we were unfortunately unable to assist you further.
Regarding the delivery photos you mention, please note that Longchamp does not generate or provide delivery images. These are automatically supplied by the carrier, who is solely responsible for the delivery process. As a retailer, we do not control or alter the proof of delivery issued by the shipping company.
We understand how frustrating such a situation can be, and we remain available should you wish to reopen the conversation so we can review your case with the necessary information.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Stressful customer service and still unresolved
Order no.1705147 for authenticy
I ordered the la pilage bag £120 on 18/9/25. The order seemed to take some time. I then had a message from Chronopost that my order was received at Eastleigh Depot by Mike! Being that the order was to come to myself in Guildford, I believed that this was a step in the delivery at a depot. Few days later, message to say my goods were delivered. I tried to contact Chronopost but everything is French - the AI bot was french , tried translating got no where. I finally found a number for Chronopost and it was hard with language barrier, but established Mike was a guy in Eastleigh that accepted my parcel. How it got there, I've no idea.
About 50 calls later to Lonchamps customer service, spoke to Ingrid, Michelle,Sasha,Daria,Brendan who all verified my order went to the wrong address, and not the address on my order, I'm still waiting for them to start an investigation for a refund. I had to fill in a declaration that I did not receive the item even though they can clearly see I did not, and there was a couple of details about the retailer I didn't know how to fill in and they used this excuse to hold it all up. I would advise to not order from here, and reading earlier reviews, the bag isn't that well made anyway! I'm not sure how many more calls this is going to take me but it's so stressful and I just think they waiting for us to give up! I have raised 2 complaints that had to be submitted by the phone operator and I have no receipt of them. My next step will be contacting the ombudsman.
18 September 2025
Unprompted review
Reply from Longchamp
Dear Ant,
Thank you for contacting us,
We are truly sorry to read about your experience and understand how frustrating it must have been to see your parcel delivered to the wrong location and to face language barriers while trying to contact the carrier.
We sincerely regret the stress this situation has caused you.
When a delivery dispute occurs, we must follow a strict procedure with the carrier. This involves sending a declaration of non-receipt form to the customer, which allows us to open an official investigation. In your case, this document was first sent on September 30th, but we received it fully completed only on October 28th, even though it was provided in English.
We completely understand how inconvenient this feels, but please note that this form is mandatory for us to proceed with the carrier investigation. Unfortunately, because it was returned later than expected, retrieving delivery evidence has become more complex.
While Longchamp is not responsible for the carrier’s delivery delays, please be assured that our team has already launched the investigation, which can take up to 10 working days from the date we received the completed document.
We truly appreciate your patience and understanding while we do everything possible to bring this matter to a resolution.
Kind regards,
Olufunmi
Longchamp Customer Service
Shocking customer service
I received an email on 2nd October telling me £110 refund was being credited to my account in up to 2-3 days . I’d already purchased a replacement larger bag for my granddaughter.
Surprisingly no refund. I phoned and emailed and finally got told to email my statement which I reluctantly did. I’ve spent all week on this. Then they tried to say the replacement bag was the one in question and too late for refund despite my clear request and product no. now they are saying their system says they have refunded and then it says not!! Obviously reading all the reviews there is a serious problem with this company. Despite all I’ve had to do all week and the emails I’m constantly having to deal with, and the fact they’ve told me there is a refund I may never get it. I will as I cannot afford to lose £110 but I am so disappointed and disgusted with this lack of customer service. As seemingly are many other people.
20 October 2025
Unprompted review
Reply from Longchamp
Dear Anne Bellis,
Thank you for contacting us,
We are very sorry to read about your experience and understand your frustration.
Our Customer Service team previously contacted you by email to request a proof of the message you mentioned, confirming that a refund would be processed. Unfortunately, we have not received any reply from you so far.
To assist you further, we kindly ask you to respond directly to our Customer Service email so we can properly follow up on your case. We also invite you to share the requested documents, as they are necessary for us to review the situation and move forward.
Finally, if you have initiated a return, please send us the proof of drop-off so that we can verify it with the carrier and finalize the process.
Your cooperation will allow us to resolve this matter as quickly as possible, and we remain at your disposal should you need any further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Disgusting customer service
Disgusting customer service, ordered a bag on 11th September. Never arrived waited for 10 days investigation had DPD driver even knocking at my door asking if I got back. I said sorry I’ve not. Now a week later out of my investigation still no refund. Keep ringing “be patient it’s with a different department i have waited over a month. Disgusting customer service
22 October 2025
Unprompted review
Reply from Longchamp
Dear Georgia,
Thank you for contacting us,
We are sorry to read about your disappointment and fully understand your frustration regarding this situation.
Following the opening of the investigation with DPD, our team reached out to you to request the additional elements needed in order to finalize your case.
To date, we have unfortunately not received the requested information, which prevents us from closing the investigation and proceeding with the refund.
We would be very happy to assist you and move forward as soon as we receive your response. Please do not hesitate to get back to us so we can resolve this matter as quickly as possible.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Disappointing service
My recent experience with Longchamp was very disappointing. My order was significantly delayed, and although it was eventually delivered, I never received any communication, explanation, or apology from the store. I reached out multiple times (via phone and email) and got no response. For a brand that positions itself as luxury, I expected much better service and customer care. This experience has really affected how I see the brand.
26 September 2025
Unprompted review
Reply from Longchamp
Dear Camila Abrantes,
Thank you for contacting us,
We are sorry to hear that your recent experience did not meet your expectations, and we fully understand your disappointment.
Please note that the delay in providing updates was due to the time needed to investigate the status of your parcel with the carrier to ensure it could be located. We are pleased to confirm that your order was successfully retrieved and collected on 16/10.
That being said, we acknowledge that the lack of communication during this process may have caused frustration, and we sincerely apologize for any inconvenience this may have caused.
At Longchamp, we are committed to providing a high level of service, and your feedback is extremely valuable in helping us improve. We truly hope to have the opportunity to restore your trust in the future.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Refusing Refunds for Faulty Bags
I bought a Longchamp bag ONLINE for £120 on 10 August 2025. After only a few uses, it was damaged… clearly poor quality. When I called customer service, they said the only option was a repair in-store, even though I live nowhere near a store.
I do not want a repair; I want a full refund. The bag is terrible, and the customer service is even worse. A company that refuses to help online customers and ignores basic consumer rights is unacceptable.
Terrible quality. Terrible service. Avoid at all costs.
15 October 2025
Unprompted review
Reply from Longchamp
Dear Amora Mora,
Thank you for contacting us.
We are truly sorry to hear about your experience with your bag. We understand how disappointing it can be to encounter damage after only a few uses. We also recognise the difficulty caused by not being near one of our stores and we regret that this has added to your frustration.
Please be assured that Longchamp takes product quality and customer satisfaction very seriously. Our Customer Service team will contact you shortly to review your case and work with you to find an appropriate solution.
Thank you for taking the time to share your feedback, we remain at your disposal for any futher request.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
If I could give this company no stars…
If I could give this company no stars that would be too good for them.
Bought some sunglasses whilst away on holiday in Belgium. The arm has come loose, so we contacted Longchamp. They advised us to take them to an optician, which we did and they said they couldn't be repaired. Contacted customer service again, went through the same story and asked us again to go to an optician, we went to another and were told the same thing, they cannot be repaired as it looks like a manufacturing issue. Contacted Longchamp again and they basically said it's nothing to do with them as they don't do repairs. We asked for our money back, but this caused issues which seemed that Longchamp customer service then could't answer any more messages so failed to respond. My husband decided to ring a UK store to see if they could help, they were great and replaced the sunglasses, but unfortunately the replacement ones are even worse than the original and they agreed to give us a refund. When we contacted them to try and arrange to send the sunglasses back and get a refund, they told us that as we had bought them in the EU they couldn't give us our money back and could only issue a credit note. We have since tried calling every day for nearly 2 weeks and sent emails, and now they won't even respond to us, we are stuck with a faulty pair of sunglasses and no communication from Longchamp at all. Absolutely terrible customer service. This has been going on since July 2025 and now all we get is silence. I have a number of longchamp bags, but I will never buy another item from this company ever, they are an absolute disgrace.They do not care at all about their customers.
18 July 2025
Unprompted review
Reply from Longchamp
Dear Mrs H,
Thank you for contacting us,
We are truly sorry to hear about your experience and fully understand how frustrating this situation must have been.
As Longchamp does not yet handle eyewear repairs internally, our Customer Service team initially advised visiting an optician for assistance. Following your feedback, we personally reached out to our Regent Street boutique so they could assist you directly and provide a suitable solution.
We sincerely regret the inconvenience caused and truly hope that your issue has now been resolved to your satisfaction.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
I ordered and paid for Lonchamp bag…
I ordered and paid for Lonchamp bag $75.60 on September 2, 2025. I have still not received the bag as of Oct. 13, 2025.
My Bank Acct says: Ruocci Den Haag
Bank acct debited $75.60 on9/2/2025
1 September 2025
Unprompted review
Reply from Longchamp
Dear Jane O'Connor,
Thank you for contacting us.
We are sorry to hear that you have not received your Longchamp bag yet. We fully understand your concern and appreciate you bringing this to our attention.
We have tried to locate your order using your email address, but unfortunately, we were unable to find any matching information in our system. To assist you further, could you please confirm whether your purchase was made on our official Longchamp website?
Once we have this confirmation, our Customer Service team will be happy to investigate further and provide support as quickly as possible.
Thank you in advance for your cooperation, we remain at your disposal for any further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Bought a $700 handbag for my wife
Bought a $700 handbag for my wife. She used it one time and the color on the bag has already started to wear. I requested help in repairing or replacing and they replied 'not something they can help with', and zero reply on my follow up questions. I have seen better quality in Amazon bags and much better customer service. Next time I will save my $700.
6 October 2025
Unprompted review
Reply from Longchamp
Dear Ryan,
Thank you for contacting us.
We are sorry to hear about your experience and truly understand your disappointment, especially after such a limited use of the bag.
Following your initial request, our Customer Service team reached out to you in order to obtain additional information (including photos) so we could review your case properly. As we did not receive a reply, we have unfortunately not been able to proceed further with the assessment.
Please be assured that Longchamp is committed to product quality and to assisting customers wherever possible. We would be happy to re-open your case, simply reply with the requested details so that our team can evaluate the situation and find the most suitable solution.
We remain at your disposal and hope to restore your confidence in Longchamp.
Kind regards,
Olufunmi
Longchamp Customer Service
The handle ripped within months of…
The handle ripped within months of ordering.
I specifically ordered it for it's quality and strength of material.
I then contacted customer service, at first I had very good responses. My bag was then sent off for repair, however i've been asking for an update of where my bag is and no one can tell me anything. I was speaking to someone named Daria but I haven't had a response for weeks. I literally ordered my bag for work purposes and now I don't even have a bag. I then received a message from Long Champ today and was told by Brandon that I would need to come into store where I purchased the bag for an update. Longchamp took my bag and now they want me to come into store for an update. This is unacceptable, I haven't heard anything for weeks, I was informed my bag would be re-posted to me once it was repaired and now someone's telling me to come into the store because they cannot find an update. WHERE IS MY BAG??? I will be looking for a senior member of staff to talk to. I haven't had my bag for nearly 2 months. What is this?
8 October 2025
Unprompted review
Reply from Longchamp
Dear Zainab,
Thank you for contacting us.
We are truly sorry to hear about your experience and the delay in your repair. We completely understand how frustrating this must be, especially since you mentioned relying on your bag for work.
At Longchamp, we take great pride in offering exceptional craftsmanship and lasting quality. This commitment means that each after-sales request is handled with great care, which is why our repair process typically takes between 6 and 8 weeks, ensuring that every product is restored to the highest standard.
We would be happy to assist you and check the exact status of your repair. However, we are still waiting for your reply to our previous request for additional information.
We sincerely apologize for the inconvenience and thank you for your patience and continued trust in Longchamp’s quality standards.
We remain at your disposal should you need any further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Wow wow and wow
Wow wow and wow! Look at all the negative reviews from ppl who purchased from Longchamps!!!if I knew I would have never bought from this company. I ordered a purse cane smelling like vomit outside of package was wet with kitty litter on it. Sent them all the info needed and refused to do anything about the vomit smelling item. I sent photos wish I could have sent the smell! They looked at the delivery photos which were blurry with three other packages and said no damage when arrived per ups photos. They refused to do anything about this even after I immediately sent photos of the packages all wet still! Just down right sorry can’t help you! Such terrible customer service I don’t see how they are still
In business.
I’m sorry but you are mistakenly wrong everything was sent to the company including pictures the day I received the package. And the photos from ups were three boxes totally blurry and at a distance. I sent you pictures of the wet boxes! Again anything to avoid customer service. And I sent photos three times and no response! If you look at other reviews from this company you will find the same complaints or very familiar! I wish I could post photos here to see exactly what transpired. Stay away from this company check out other reviews before you purchase.
Please look at other reviews on here some had the same issue I did … Longchamps saying photos were never sent and now it’s past the time for a claim with ups. This is so bad!!! Is there a further action that we can take with this company!!!!
9 July 2025
Unprompted review
Reply from Longchamp
Dear Julie,
Thank you for contacting us,
We are sincerely sorry to read your disappointment and the experience you describe. This is of course not the level of service we wish to offer our clients.
After reviewing your file, we confirm that our Customer Service team reached out to you several times (on July 15, 18, 26, and August 21) requesting the necessary photos in order to open a claim with the carrier.
Unfortunately, we did not receive the required attachments from your initial communication. When the photos were finally received, both your pictures and the proof-of-delivery provided by the carrier showed the parcel delivered in good condition, without visible external damage.
Please understand that once a package is handed over to our carrier, transit conditions are beyond our control. We did our utmost to assist you and initiate an investigation, but by the time sufficient information was received, the carrier’s timeframe for opening a claim had expired.
We truly regret that this situation has caused such frustration and thank you for sharing your feedback. It has been relayed to our quality and logistics teams for review.
Kind regards,
Olufunmi
Longchamp Customer Service
Appalling service, Avoid.
**UPDATE. Below they say they have contacted me and had no reply. That is untrue. They have NOT contacted me to ask for further information whatsoever. And anyway, what extra information do they require? It’s a straightforward return request. Ridiculous. **
Bought bag from Longchamp and am trying for 4 days now to affect a return. Website constantly says ‘technical error’. Going on other reviews, this appears to be an ongoing, long term problem. Why? It’s appalling. I contacted customer services but have had no reply whatsoever. I would not recommend this company in any way. £85 worth of hassle. Please avoid this company.
30 September 2025
Unprompted review
Reply from Longchamp
Dear Mrs. Bird,
Thank you for your message,
We are sincerely sorry to learn of the difficulties you encountered when attempting to return your bag. At Longchamp, we place the utmost importance on offering our clients a seamless and attentive experience, and we regret that this was not reflected in your case.
Following your initial contact, we did requested further information in order to complete your return. As we did not receive a reply, we were unfortunately unable to assist you as we would have wished.
We would be delighted to support you personally in resolving this matter.
We remain at your disposal should you require any further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Absolutely Criminal Conduct
Update - 13/10
Longchamp have still not been in touch regarding my case, they are truly appalling and frankly, criminal in how they treat their customers. They have ignored two further emails from me.
I have pursued this claim via AMEX now who were considerably more helpful and proactive.
This doesn’t change the fact that UPS lost the parcel, Longchamp have kept my money and are now choosing to blank the issue.
Do not purchase from this dishonest and crooked company.
What a shame such lovely bags have such awful service. Order: 1686673
Ordered a bag which arrived promptly, while nice it wasn’t what I was after so decided to return.
I carefully repackaged and dropped at my UPS drop off point. After noticing that the parcel hadn’t moved for a few days I contacted longchamp customer service - with this bag being £360 I’m keen for my refund to be processed. I was then sent a word doc form (yes, you heard right) and asked to populate in order for them to ‘investigate’. I was assured that on filling this out correctly and providing proof of postage, they would proceed to immediately refund me. After much confusion over what the correctly filled in form actually was, all went silent again.
Several days later, I’m now told there needs to be a 10 day ‘investigation’ which is delaying my refund. Unbelievable that this needs 4 weeks from sending the bag back - it seems they are keen to hold on to money when they should be picking up with UPS who appear to have lost or stolen the item. Will be reporting this incident to my bank and consumer standards, totally unacceptable. Almost one month after ordering I’m bagless and £360 down.
Customer services are slow, unresponsive and lack empathy. Avoid at all costs and if you want to buy from this brand, purchase via a retailer who actually cares about customer service.
29 September 2025
Unprompted review
Reply from Longchamp
Dear Kirsty,
We are truly sorry that your return has been held up with the carrier, and we completely understand your frustration. Please allow us to reassure you that your case is being handled correctly and within the expected timeframes.
You contacted us on 19/09 regarding your blocked return, and after receiving your completed denial letter on 25/09, the official investigation with UPS was launched yesterday. This process requires up to 10 business days (excluding weekends) as per carrier policy, which means we are still well within the standard investigation period.
While we appreciate that waiting is difficult, kindly note that this procedure is the same for all customers and is essential for the carrier to confirm the situation. Rest assured that we are closely following up with UPS and will keep you informed of the outcome.
Thank you for your patience and understanding.
Kind regards,
Olufunmi
Longchamp Customer Service
Would give them zero if I could
Would give them zero if I could. Ordered a bag for my daughter's birthday. Never arrived which was awful. Asked where it was and they basically accused me of lying and I had to fill out a disclaimer saying I promise I didn't receive it. Why they dont track their own products I dont know. Chased for initial problem, chased for form, chased and was told form was incorrectly filled in, redid it. Chased again. And again. Over a month later and still chasing. Wish I'd checked Trustpilot first. Literally horrific. I think I'l have to do a section 75 claim back from Visa to ever get my money back. Suggest anyone else in this situation does the same to make Visa drop them as a merchant.
26 September 2025
Unprompted review
Reply from Longchamp
Dear Inglis Cole,
Thank you for contacting us.
We are truly sorry for the inconvenience you have experienced and for the time it has taken to respond to your messages. This period has been exceptionally busy, which unfortunately led to longer response and processing times than we would have wished.
Please be assured that we never intended to question your good faith. The declaration you were asked to complete is a standard document required from all our clients in similar situations, allowing us to initiate an official investigation with the carrier. In your case, the process took longer as we awaited both the correctly completed form and the final report from the transport company.
The delay was therefore due to the carrier’s extended investigation, beyond our control. We have since received their confirmation and your order has been fully refunded.
We sincerely regret that this experience did not reflect the level of service that Longchamp strives to provide. We truly value your trust and hope this resolution will help restore your confidence in our Maison.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
For anyone wanting an update on my last…
For anyone wanting an update on my last review . 2 months later and no refund . Even thought they emailed telling me they’d sent it me and agreed to it . My emails don’t get replied to (over 30 now !) , I honestly might just have to accept I’m not getting my money back .
Please please do NOT purchase from this company and don’t believe the replies they post on here either , it’s not true ! They don’t contact you , they don’t resolve and they certain don’t offer good customer service.
26 September 2025
Unprompted review
Reply from Longchamp
Dear Truly Laura Jackson,
Thank you for contacting us,
We are sincerely sorry for the inconvenience you experienced and for the frustration caused by the delay and lack of follow-up. We fully understand how unsatisfactory this situation must have felt.
Please note that the issue has now been resolved and your refund has been processed. We regret that the process took longer than expected and that our communication did not meet your expectations during this time.
We truly appreciate your feedback, as it helps us improve our service and ensure a better experience for our customers in the future.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Scam website copying longchamps _ beware
I just want to highlight that there is a fake website that appears to be Longchamps real website offering bags at reduced prices. The email they give is lechamps and ads on instagram and other places. So not the same spelling. Products dont arrive _ Just trying to warn people not to use or be really sure you are on the real website.
23 September 2025
Unprompted review
Reply from Longchamp
Dear U,
Thank you for your message.
We truly appreciate you taking the time to alert us and help protect our valued customers.
Should you have the website link, please do not hesitate to share it with us so that we may investigate further and take the appropriate measures.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
It is the terrible service I have ever…
It is the terrible service I have ever seen its shame for that company I ordered bag and I didn't receive it for about 3weeks and the customer service terrible I ask for a refund and email confirmation they did not do that as well I don't know my money will come back or not but really bad experience even if I was order from china was arrived earlier such a terrible experience never gonna buy anything from longchamp
17 September 2025
Unprompted review
Reply from Longchamp
Dear Pani,
Thank you for your message.
We are very sorry to hear that you haven’t received your order yet and completely understand how frustrating this must be for you. Please accept our apologies for the delay in processing your request. We have been receiving a higher volume of inquiries than usual, and unfortunately, this has impacted our response times.
To assist you properly, we had reached out requesting more details about your order but haven’t yet received a reply. If you could kindly share your order number or any relevant information, we’ll make sure to review your case promptly and find the best possible solution for you.
We appreciate your patience and understanding, and we look forward to resolving this for you quickly.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Appalling customer service.
Appalling customer service.
Paid for express delivery as item was a gift. Emailed multiple times as item was not delivered, they just returned the first email to say there was a delay, no apology, no explanation and then ignored all subsequent communication. I had to go and buy the item from John Lewis. It has now arrived and I am expected to pay the £10 original postage and the cost to send it back. Avoid
9 September 2025
Unprompted review
Reply from Longchamp
Dear Jo Townson,
Thank you for your message.
We are truly sorry to hear about the delay with your delivery.
We completely understand how disappointing this must have been, especially since the item was meant as a gift. Unfortunately, the delay was beyond our control, and we sincerely apologize for the inconvenience caused.
Please be assured that at Longchamp, returns are free of charge. While scheduling a UPS collection is offered as an additional service, generating a return label directly on our website , as you finally did, is always free of charge.
Should you need any further assistance, we remain at your disposal.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
The Trustpilot Experience
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