My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
Company replied
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Review summary
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Reviews shaping this summary
Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
Company replied
Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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Very through and helpful over leaving the flowers. and when received on return to her home she was delighted with them and gave my friend great joy. Sadly I did not get the message of the person deli... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Excellent service instantly
Online ordering simple. Collection a breeze, in and out in 5 minutes.
15 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your online ordering and collection experience was quick and easy.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your lovely review! We’re delighted to hear you had a great experience and that our delivery team were friendly and helpful.
Kind regards,
Longacres
Very pleased
I was kept informed while awaiting my order which arrived on time. I have already recommended you to a friend
15 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind feedback , We look forward to your future custom.
Kind Regards
Was very accommodating and managed to…
Was very accommodating and managed to bring forward the delivery date.
12 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you so much for your kind review! I'm really glad I could help bring your delivery date forward.
Kind Regards
Really lovely plants I had delivered I…
Really lovely plants I had delivered I had one problem which was resolved with no problems looking forward to ordering again
20 July 2026
Unprompted review
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased you were happy with your plants.
Kind Regards
Needed guidance and fortunate to find…
Needed guidance and fortunate to find Steve still working for you
Excellent attention to detail and helpful offering his advise
15 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, We are pleased you were happy with the service we provided.
Kind regards
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear your replacement was arranged quickly and that you received great service.
Kind regards,
Longacres
My order was delivered on time and the…
My order was delivered on time and the guys were very helpful. Always use Longacres for ordering plants and flowers, have never been disappointed with them.
14 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're delighted to hear your order arrived on time and that our delivery team was helpful.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear you received good service and really appreciate your support.
Kind regards,
Longacres
Lost goods
Ordered some pot saucers from Longacres. Goods not delivered. After lengthy communication chasing up both Longacres and InPost, I was eventually told that the goods had been lost.
10 July 2026
Reply from Longacres Garden Centres
Thank you for your review.
I'm sorry to hear your order has not arrived. I can see you've already been in touch with our team and we're currently working to resolve this for you as quickly as possible. Thank you for your patience.
Kind regards,
Longacres
Online purchase A*
Simple to order online. Delivery guys arrived earlier than predicted. Both were really friendly and brought the garden furniture into garden with no issues.
11 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're delighted to hear your online ordering experience was easy and that our delivery team provided friendly and helpful service.
Kind regards,
Longacres
Trellis arrived on time and securely…
Trellis arrived on time and securely packed.
Good communication would buy from them again.
11 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear your trellis arrived on time, well packaged, and that you were happy with our communication.
Kind regards,
Longacres
Tough gloves
The ordering process was straightforward and my gloves arrived quickly. They are quite a snug fit but so far they have protected me well from prickles on roses and brambles.
10 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear your gloves arrived quickly and have been doing a great job protecting you while gardening.
Kind regards,
Longacres
Excellent Garden Centre!
Excellent Garden Centre!
Purchased online and order arrived swiftly, packed beautifully, everything arrived safely!
Price was great value!
12 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're delighted to hear your order arrived quickly, safely, and was well packaged. We're also pleased you found it great value for money.
Kind regards,
Longacres
Paddling pool order
Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpectedly it was delivered the next day so was very satisfied.
7 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear your paddling pool arrived sooner than expected and that you were happy with the service.
Kind regards,
Longacres
Fantastic work from the delivery team…
Fantastic work from the delivery team and on time as well
12 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're delighted to hear your delivery arrived on time and that our delivery team provided such great service.
Kind regards,
Longacres
Great Customer Service
Great price for Weber Charcoal. Their courier managed to lose the package first time round. I called and customer services dispatched the package again immediately, apologised and refunded the delivery charge as a good will gesture. Would recommend.
6 July 2026
Reply from Longacres Garden Centres
Thank you for your fantastic 5-star review! We're so pleased our customer service team could get everything sorted quickly for you. We really appreciate your recommendation and hope to see you shop with us again soon.
Kind regards,
Longacres
Garden furniture delivered on day…
Garden furniture delivered on day specified and quality product. Very happy.
10 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're delighted to hear your garden furniture arrived on your chosen day and that you're happy with the quality.
Kind regards,
Longacres
Excellent service and great prices
9 July 2026
Reply from Longacres Garden Centres
Thank you for your lovely 5-star review! We're so pleased to hear you were happy with our service and prices.
Kind regards,
Longacres
Easy online ordering
Easy online ordering, great communication re delivery expectations, helpful delivery person. Very happy with our purchase easy to assemble, clear instructions, looks great in our garden
10 July 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you found ordering easy, communication helpful and your delivery experience positive. We’re also pleased you’re happy with your purchase and how it looks in your garden.
Kind regards,
Longacres
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