My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
Company replied
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Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
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Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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Very through and helpful over leaving the flowers. and when received on return to her home she was delighted with them and gave my friend great joy. Sadly I did not get the message of the person deli... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Very friendly and polite members of…
Very friendly and polite members of staff very easy to order and book delivery. Super quick delivery A***
13 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you found our team friendly and polite and that your ordering and delivery experience was quick and easy.
Kind regards,
Longacres
They sent plant pots that were…
They sent plant pots that were discoloured and then didn’t give me a refund and didn’t get in contact
13 July 2026
Reply from Longacres Garden Centres
Thank you for your review. I can see we have since been back in contact with you and can confirm this has been raised with the supplier. Our customer service team have now processed a refund for you, thank you for your patience while we awaited a response from our supplier.
Kind regards,
Longacres
Delivered right to the front door and…
Delivered right to the front door and the bouquet is lovely thank you long acres 😃
16 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your bouquet arrived safely and that you’re pleased with it.
Kind regards,
Longacres
No communication & do not take the boxes or Pallets away
The Garden Centre did not email to advise me the garden furniture was being despatched. I received a message from the Courier to say delivery would be that morning. Furniture is beautiful & we are extremely pleased with it.
The delivery driver was excellent. He brought the furniture round to the back of my house with no problem.
I would like to make people aware that the delivery driver advised me that the large cardboard boxes & the pallet the furniture came in/on has to be left with the customer which I find totally unacceptable. The pallet was double size & very heavy so if someone was elderly, they would not be able to move it or dispose of the very large boxes. The delivery drivers have a large vehicle so it would be easier for them to take it away.
I would recommend the furniture but not so much the service.
23 July 2026
Unprompted review
Reply from Longacres Garden Centres
Thank you for taking the time to leave your review. We’re pleased to hear you’re delighted with your garden furniture and that the delivery driver provided such helpful service.
With regards to the packaging and pallet, our product description does advise that nationwide deliveries are made via pallet delivery and that customers are responsible for disposing of the pallet once received. Unfortunately, pallet collection is not a service offered by the courier but we appreciate your feedback and will share your comments with the relevant team.
Kind regards,
Longacres
Easy to click & collect
Easy to click & collect - but I dont understand why your instructions to collect insist on having a printed copy of the order - surely just showing the order number from the phone works just as well ?
16 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re pleased to hear your Click & Collect experience was quick and easy.
Kind regards,
Longacres
Barbecue delivered on time
Barbecue delivered on time, and now assembled. The true proof may be after the first cook.
22 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re pleased to hear your barbecue arrived on time and is now assembled.
Kind regards,
Longacres
Good product
Good product. Great delivery service two very helpful and polite guys. Thank you.
16 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you’re pleased with your purchase and that our delivery team provided a helpful and polite service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you were happy with our service, pricing, and speedy delivery.
Kind regards,
Longacres
Amazing service!
We purchased a beautiful garden lounge set from Longacres & unfortunately it turned up damaged. There was a little faffing around with couriers (not their fault) so they looked to fully replace on their own dedicated transport & helped to lift the replacement set into the garden. You judge people on how they deal with problems, Longacres excelled. Thank you.
22 July 2026
Unprompted review
Reply from Longacres Garden Centres
Thank you for your wonderful 5-star review! We’re so pleased we could put things right for you and appreciate your kind words about our team’s support.
Kind regards,
Longacres
Excellent service
Excellent service, flower order delivered on time, driver polite and professional.
15 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your flowers arrived on time and that our delivery driver provided a polite and professional service.
Kind regards,
Longacres
Excellent company
Excellent on price and quickly dispatched. Always had good service, A+++
15 July 2026
Reply from Longacres Garden Centres
Thank you for your fantastic 5-star review! We’re delighted to hear you’ve received great service and that your order was dispatched quickly.
Kind regards,
Longacres
Customer friendly
Website easy to navigate and placing my order seamless. Communication good and order arrived promptly. Nice work Longacres.
15 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your ordering experience was simple and seamless and that your delivery arrived promptly.
Kind regards,
Longacres
I’m very pleased with my royalcraft …
I’m very pleased with my royalcraft charcoal outdoor garden cushion box, It’s looks so nice in the garden
12 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you’re pleased with your Royalcraft cushion box and that it looks great in your garden.
Kind regards,
Longacres
Excellent service instantly
Online ordering simple. Collection a breeze, in and out in 5 minutes.
15 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your online ordering and collection experience was quick and easy.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your lovely review! We’re delighted to hear you had a great experience and that our delivery team were friendly and helpful.
Kind regards,
Longacres
Very pleased
I was kept informed while awaiting my order which arrived on time. I have already recommended you to a friend
15 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind feedback , We look forward to your future custom.
Kind Regards
Was very accommodating and managed to…
Was very accommodating and managed to bring forward the delivery date.
12 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you so much for your kind review! I'm really glad I could help bring your delivery date forward.
Kind Regards
Really lovely plants I had delivered I…
Really lovely plants I had delivered I had one problem which was resolved with no problems looking forward to ordering again
20 July 2026
Unprompted review
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased you were happy with your plants.
Kind Regards
Needed guidance and fortunate to find…
Needed guidance and fortunate to find Steve still working for you
Excellent attention to detail and helpful offering his advise
15 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, We are pleased you were happy with the service we provided.
Kind regards
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear your replacement was arranged quickly and that you received great service.
Kind regards,
Longacres
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