My husband, daughter, son-in law and their three sons stayed at #1 Mansions at Earls Court. We had a beautiful four bedroom, three bath flat. The flat was huge and filled with wonderful antiques as... See more
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See what reviewers are saying
We stayed in a 2 bed flat in West Hampstead. Very modern apartment, well equipped (even though limited dishes: forks, plates etc...), comfortable beds... We really enjoyed our stay. The only negative... See more
Apartment as advertised, an older building with large rooms and big windows that opened. Kitchen and bathrooms well appointed. A couple of minor problems (kettle not working and internet down for a da... See more
Yes ..recently remodelled...3 levels..nice feel to the apartment.Entrance access is awkward a bit but location is superb and all services work .Guest Services response was quick.Digital lock set is p... See more
Company details
- Serviced Accommodation
- Group Accommodation
- Holiday Apartment Rental
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
Written by the company
London Serviced Apartments Limited, which operates and owns and operates the website www.londonservicedapartments.co.uk; is a registered Private Limited Company in England & Wales and subject to English Law. Incorporated on 15 Jan 1999, Company No. 03696103, and trading solely as a booking agency working directly with clients, we do not market or manage any properties on Booking.com. We are not responsible for any Booking.com property listings or listings with a similar name and are not a property management or apartment operating company.
Contact info
East London Office Centre, E17 9RE, London, United Kingdom
- +44 (0) 208 004 0007
- enquiries@londonservicedapartments.co.uk
- www.londonservicedapartments.co.uk
4.6
Excellent
149 reviews
No recent history of asking for reviews
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Fast response time
16 June 2026
Unprompted review
First of all not worth 1 star at all
First of all not worth 1 star at all, so i book a house in leytonstone 85 malvern rd from booking.com that was easy with no problem, i then have to deal with london service apartments a day before the stay and it was a nightmare it was out of booking.coms hands and i felt unsafe immediately, it was done via whats app. In orser to receive the pin code to the door i had to pay them £300 deposit fee plus £1 to test my card, i asked them over the phone its quite a high price to pay for just the one night stay? They said it would have been more but as a good will gesture its less for you? Alarm bells were ringing but i didnt even book it for me it was for my family so i spoke to a man called robert and a manager called sam peers, he asked me to to whats app him how many guest are staying and how many visiting so i told him 6 guests will be staying and me and my partner will be going there to help my mother check in and as we are all going to a famiy party in walthamstow that was our meeting point, he said yes thats fine no extra charges will be made?? I asked what do you mean by that? He said well visitors usually have to pay aswell i asked why as we are not sleeping over night we are meeting up there then going out plus they have paid for it so whats the problem? He said no its fine as a goodwill gesture we wont charge you for it, ok thats weird anyway and i was being very honest too, so my mother, sister her partner he 2 year old my brother his partner all stayed there, there were a few issues withe proerty like curtains that dont pull open and breaking apart, washing left in washing machine and tumble dryer from the cleaner, lights are too bright in all bedrooms no lamp shades, smelt of vomit in frontroom and garden door, it was an embarrassment. They also mentioned they have cameras on the frontdoor bell i said yeh sound like security to me whats your point, we can see how many peiple go in and out so i siad great you can so you can check me and my partner didnt come back that evening cant you? So the next day after my family departed the house i asked for my £300 deposit back they said we need to do a few security checks first ok, 3 days later no money back phoned them back and they had said i wont be receiving my money back because i stepped foot in the house!! So i went mad of course, i called the bank and they are still dealing with a dispute, i have uber receipts and also letters and emails of evidence, i even spoke to robert who works there and he said to me on loud speaker so everyine could hear him say (as a good will gesture) if you leave us a top ten review on reviews.com i will refund you your deposit back, i said no way you are scammers not a chance, im taking them to court to not let this happen again to anyone else..... dont book it absolute nightmare, its called on booking.com 3 beds 2 bathrooms scammers!!!!
8 June 2024
Unprompted review
Reply from London Serviced Apartments Ltd
London Serviced Apartments Limited, which operates and owns the website www.londonservicedapartments.co.uk is a registered Private Limited Company in England & Wales and subject to English law.
Incorporated on 15 January 1999 (Company No. 03696103), we trade solely as a serviced apartment booking agency and consultancy. We do not own, manage, or operate apartments, and we do not market or manage any properties on Booking.com. We are not responsible for any Booking.com listings.
Hello Mina,
For clarity, you did not book with, stay at a property booked through, or transact with londonservicedapartments.co.uk, nor could we have had any involvement in your booking, payment, or stay, as you state your booking was made via Booking.com.
We are not a property management company and have no dealings with Booking.com listings.
Your review describes interactions involving property access, deposits, refunds, and staff named “Robert” and “Sam Peers.”
For clarity, we do not manage properties, we do not employ anyone by those names, and we have no record of any booking, enquiry, payment, or correspondence under your name or the reference details mentioned in your review.
You also reference WhatsApp communication. For transparency, our only official WhatsApp contact details are published on our website and included below; you will quickly be able to verify that you did not deal with our company.
Based on the details in your review, it is clear that your experience relates to a separate property operating on Booking.com, not our company. Any confusion may have arisen because our office is based in Walthamstow, but we do not manage any properties there, nor do we operate or list any properties on Booking.com.
This listing of which you booked on Booking.com - and any other listing on Booking.com - is not us, and we are not affiliated with it in any way. While some of the providers we work with may also list on Booking.com, any booking made via Booking.com is managed entirely by Booking.com and the property operator, not by us.
To clarify who we are:
We are a serviced apartment booking agency and consultancy, not a property operator
We do not manage or own apartments
We do not list properties on Booking.com
We do not take damage deposits, manage keys, or conduct check-ins
We genuinely appreciate how frustrating it is to have a negative experience and to want to warn others. We also understand how difficult it can be when Booking.com does not provide a clear or effective outlet for feedback - something we ourselves have raised directly with Booking.com regarding listings that cause ongoing name confusion.
However, leaving a negative review on the wrong company’s Trustpilot page unfairly damages a business that had no involvement whatsoever in your booking or experience.
We can see that you have left an identical review on Booking.com’s Trustpilot page, which is accurate and appropriate. Putting the same review on our page, however, causes damage to us despite our lack of involvement in your transaction.
Rather than simply asking for removal, we invite you to contact us directly at enquiries@londonservicedapartments.co.uk. We can very quickly and clearly confirm - by cross-checking the details you hold - that londonservicedapartments.co.uk has no relationship with Booking.com, has never dealt with you, and was not involved in your booking in any way.
Should this reply suffice and you undergo your own investigation into our company and realise our company is unrelated, we respectfully request that this review be removed from our page. Alternatively please contact us in order for us to clear ourselves from your review as we have nothing to do with your experience on Booking.com
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
The booking staff are shockingly…
The booking staff are shockingly uneducated, and their email communication is both painful and unprofessional. It is genuinely embarrassing to deal with their incompetence. The booking agent repeatedly provided incorrect information and displayed an inability to perform basic arithmetic or follow simple instructions. This level of ineptitude is unacceptable.
The manager, Roy, exemplifies poor leadership with his significant ego problem. Instead of addressing issues professionally, he resorts to harassment if you attempt to politely correct him. His behaviour is unprofessional and childish, to the extent that I had to block him to stop the incessant and unwarranted communication.
Dealing with this company has been a distressing experience due to their lack of basic skills and professional etiquette. They desperately need better training and management oversight to avoid such embarrassing and frustrating situations in the future.
Ps it took you nearly one year to report and try to remove me review? Next time respond without AI help 🤭
16 May 2024
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Shabs,
We’re sorry to hear that you were frustrated during your booking experience. For clarity, London Serviced Apartments Limited acts as a serviced apartment booking agency - we do not operate properties ourselves. Our role involves liaising with property management companies on behalf of our clients and facilitating payments and bookings efficiently.
During your booking, we provided flexible payment options and worked directly with the management company to ensure your stay could be accommodated. At no point did any member of our team engage in harassment; any communications from us were related to normal booking processes, including reminders for outstanding payments, which are standard practice in our industry.
We always strive to maintain professional, polite, and helpful communication, and we regret that our efforts were perceived differently in this instance. We welcome clients to reach out to us directly if any part of our service seems unclear - we are always happy to explain and resolve any concerns promptly.
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Tin pot company masquerading and…
Tin pot company masquerading and something more. Spent 24 hours speaking to people online or via phone; couldn't tell me if anywhere was available or not. Kept saying someone would call back but did not. 24 hr online chat was unable to say what apartment was available or not. It's obvious that the it is a call centre and a random chat person, all outsourced and this "company" must be run by a 1-person band. Unprofessional, slow and a waste of my time, listing a bunch of properties which are impossible to book.
20 September 2021
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Urban Horizon,
We’re sorry to hear that your experience with us felt frustrating. For clarity, London Serviced Apartments Limited does not operate a live booking website - all enquiries are handled personally by our in-house team of advisors, and we do not operate a call centre or outsourced chat service.
We’ve checked our records and are unable to find a booking, enquiry, or interaction under your name, so it’s difficult to trace exactly what went wrong. That said, we take all feedback seriously and would very much like to investigate your experience further.
If you could share your details directly with us at enquiries@londonservicedapartments.co.uk, we will review what happened and work to ensure any issues are addressed. Should we be able to clarify or resolve the matter, we would greatly appreciate your consideration in adjusting your review.
We also want to acknowledge that we have, at times, used external providers to assist with enquiries during periods of high demand. Our business is dynamic, and we continually adjust based on feedback from visitors and clients.
Reviews like yours help us improve our service, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
A very comfortable stay
A very comfortable stay, a bit further out than would have liked but not a problem, just got an Uber. Shaba was very helpful he was at the end of the phone for anytime to help. Very happy with our stay. Thank you.
9 August 2021
Unprompted review
Reply from London Serviced Apartments Ltd
Hello G Peacock,
Thank you so much for your kind words! We’re delighted to hear that you found your stay comfortable and that Shaba was able to assist you throughout.
It’s always wonderful to know our guests enjoy their time, even if the location meant a short Uber ride. We really appreciate you taking the time to leave this review and hope to welcome you back for another great stay in the future.
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Disgusting!
I stayed at 50 Hans place.
Once they take your money you are in terrible hands !
Advertisement of a newly refurbished appartment.
Reality :
Broken down wardrobes.
Old beds
Pillows terribly old and disgusting
Bed sheets and towels old with holes.
Bathroom old and broken down constant leak.
Shower fell on my son with a huge bruise.
Old broken doors
Allergies from the bed
Daily emails .
They dont care as long as they have your money. They search to trap the next customer.
29 July 2019
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Ali,
Thank you for sharing your feedback. We welcome reviews that reflect experiences within the scope of our responsibility, and we are genuinely sorry that your stay did not meet your expectations.
We would like to clarify that London Serviced Apartments Limited acts as a booking agency, facilitating reservations and liaising with property management companies on behalf of clients. We do not own or operate the apartments ourselves, so our role is to support our clients as much as possible within that remit.
Throughout your booking and stay, we remained actively engaged and took all reasonable steps to ensure your experience was positive, including:
Remaining in communication with you prior to your stay
Advocating on your behalf to arrange specific requests, including the installation of a safe specifically for your stay when you raised concerns around security of your belongings.
Our team, particularly Izzy Heard, coordinated with London Lifestyle Apartments to accommodate your requests and ensure your stay could be as comfortable as possible. Unfortunately, during your three-week stay, we were not contacted regarding any issues, so we were not given the opportunity to step in and assist further.
We regret that your experience did not meet your expectations and sincerely wish we had the chance to help you during your stay. The property itself has since been dissolved following the challenges faced during the pandemic, but we remain committed to supporting all clients as far as our remit allows.
Thank you for taking the time to leave feedback, as it helps us continue to improve our services for future guests.
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Very bad service experience and now out of pocket
Firstly I should start by saying the apartment booked was great, as expected and described and I was happy with my experience with London serviced apartments until I arrrived at the apartment.
When I arrived the booking had only been made for 2 adults for the whole stay.
When I initially made contact with London serviced apartments I detailed that I was looking for a 3 night stay with 2 adults for the first 2 nights and then 4 adults and one child for the third night. I initially requested to book a different apartment to that stayed in and filled in the booking form then detailing 5 adults as they detailed a child as less than 12 years of age, ours is 15. The apartment for which this booking form was filled in was unavailable for one of the nights and therefore London serviced apartments quoted me a price for an alternative apartment, they did this knowing there would be 5 individuals and 5 adults under their criteria at this point, I then filled in another booking form detailing 5 adults again and the apartment was booked.
On arriving at the apartment they informed me the booking by London serviced apartments had only been made for 2 adults for the whole stay!!! I was then informed I was required to pay additional monies for the third night for the 5th adult for a sofa bed to be made up.
I contacted London service apartments and they took absolutely no responsibility, continually blaming me for the fact that I initially put that the 5th individual was a child in the initial request. She is a child, just not by their criteria. Despite this, and despite the fact that they have 2 booking forms detailing 5 adults they clearly quoted me incorrectly and misinformed me. Whether the child was classed as a child or adult the apartments informed me as an additional sofa bed needed to be made up I would have had to have paid anyway. On that basis London serviced apartments argument is completely flawed as I informed there was 5 people from my first initial contact.
They will take no ownership or responsibility for their error and I found them to be completely unreasonable. They only had to accept the mistake and cover the cost but instead I am out of pocket.
Very disappointing and I would not recommend using them on this basis. I won’t be using them again.
19 November 2018
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Anna,
Thank you for taking the time to leave your review. We’re genuinely sorry that your experience was frustrating, particularly as you were otherwise happy with the apartment itself, which was provided as described.
We have reviewed the full correspondence relating to your booking and acknowledge that there was a breakdown in communication regarding guest numbers and the requirement for an additional sofa bed. We regret that this was not identified and clearly highlighted earlier in the process, and we are disappointed to have missed the mark in your booking experience.
For clarity, London Serviced Apartments acts as a booking and advisory agency, liaising between guests and independent property operators. In this case, an additional charge was applied by the property for an extra bed to accommodate a fifth adult guest. While guest numbers were referenced during the enquiry, the need for an additional bed - and the associated cost - should have been explicitly confirmed prior to arrival. We fully understand how frustrating it is for this to only become apparent at check-in.
We would also like to note that the rate secured for your stay was a discounted agency rate, lower than booking directly with the property or via online booking platforms. That said, we recognise that unexpected costs can overshadow an otherwise positive stay, and we regret that this left you feeling out of pocket.
You mentioned that the situation could have been resolved by accepting the mistake and covering the cost. We want to be clear that we are open to reviewing this further and making things right. We would be happy to open a case, review the details, and consider reimbursement as a gesture of goodwill for the inconvenience caused.
If you are willing, please contact us directly at enquiries@londonservicedapartments.co.uk and our team will ensure this is reviewed promptly and fairly.
Thank you again for your feedback. While we’re sorry this experience left a negative impression, we appreciate the opportunity to reflect, improve our processes, and resolve matters constructively. Should we be able to reach a satisfactory resolution together, we would welcome your consideration in updating your review to reflect the outcome.
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Slightly more preofessional attitude
Service was provided but sometimes agents were taking stuff a little personally so not as professionally as I would have anticipated.
But overall sorted the apartment out in a timely manner and addressed issues raised in an expedient manner.
27 April 2018
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Charles,
Thank you for taking the time to share your feedback.
We’re pleased to hear that your apartment was arranged in a timely manner and that any issues raised were addressed efficiently. At the same time, we take on board your comment regarding professionalism and recognise that maintaining a consistently calm and impartial tone is essential in our work.
As a client-facing booking agency, we liaise directly with guests and property operators, often under tight timeframes and across multiple stakeholders.
While our team strives to provide a seamless experience, feedback such as yours highlights areas where we can further improve communication and ensure all interactions remain professional and courteous.
We genuinely appreciate your constructive review, as it helps us refine our internal processes, staff training, and the overall guest experience.
Thank you again for choosing London Serviced Apartments, and we hope to have the opportunity to welcome you back with an even smoother experience in the future.
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Great apartment in an ideal location
Great service (from booking till check-out). Very nice apartment, spacious & clean.
Close to the underground station (Goodge Street), walking distance from British Museum, Oxford Street, Leicester Square & musical/theatre venues.
I would certainly recommend this to families (we were 2 adults & 2 small children) who want to discover London.
14 April 2018
Reply from London Serviced Apartments Ltd
Hello Thomas,
Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay at Scala House and found the apartment spacious, clean, and in a convenient location.
It’s wonderful to know that our team supported you from booking through to check-out and that the apartment suited your family perfectly. Recommendations like yours are greatly appreciated and help other families planning their visit to London.
We hope to welcome you back for another enjoyable stay in the future!
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Customer Service very good
Customer Service very good. Apartment very clean, central and quiet. No hesitation in recommending
9 April 2018
Reply from London Serviced Apartments Ltd
Hello Edward,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found both the apartment and our customer service to your satisfaction. It’s great to know the apartment was clean, central, and quiet, and that you would recommend it.
We look forward to welcoming you back on your next visit to London!
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Excellent service
Excellent service. My preferred suppliers of accommodation when in London. Have used multiple times and continue to do so.
Highly recommended.
2 April 2018
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Russell,
Thank you so much for your kind words. It has truly been a pleasure for our team to assist you across all of your trips to London - we’ve genuinely loved working with you and helping to make each stay seamless.
Your continued trust means a great deal to us, and we look forward to welcoming you back again soon!
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
I was very pleased with the service I…
I was very pleased with the service I received from Roy and Giavanna while looking for and booking an apartment for 5 days in London. They were very quick to get back to me and we have a lovely 2 bedroom apartment booked for our trip in late July. They made the whole experience very easy.
27 March 2018
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Julia,
Thank you for taking the time to leave your feedback. We hope you are keeping well.
We’re delighted to hear that Roy and Giavanna were able to make the booking process smooth and easy, and that you were pleased with your 2-bedroom apartment.
It’s always a pleasure to help our guests find the perfect stay in London, and we hope your trip later in July was as enjoyable as anticipated!
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Really good service from the booking…
Really good service from the booking team and Limehouse staff very helpful too.
17 March 2018
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Mark,
Thank you for your kind words. We’re delighted to hear that both our booking team and the Limehouse staff were able to provide the support you needed.
It’s always a pleasure working with guests like you, and we truly appreciate the opportunity to assist with your stays in London.
We look forward to welcoming you back on your future visits!
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Great experience from booking to checking out...
Had a great experience with London Serviced Apartments from start to finish and rented a great place just off Marylebone High Street. Any problems were resolved immediately and the team were very responsive and accommodating. Thoroughly enjoyed our 6 weeks in London - totally hassle free in lovely apartment in fab location...highly recommended.
28 February 2018
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Sue,
Thank you so much for taking the time to share your experience. We’re delighted to hear that your six-week stay in London was hassle-free and that the apartment met your expectations.
Our team takes great pride in providing prompt, accommodating support from booking through to check-out, and we’re glad that we could resolve any issues quickly to make your stay enjoyable.
Feedback like yours is exactly why we love doing what we do and it’s wonderful to know our efforts helped make your time in London so smooth and memorable.
We truly appreciate your recommendation and hope to welcome you back on any future visits to London!
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Excellent service
Excellent service. Punctual in everything and understood needs of the event
8 February 2018
Unprompted review
Reply from London Serviced Apartments Ltd
Hello Alex,
Thank you for taking the time to leave your feedback. We’re delighted to hear that our team was punctual and able to meet the needs of your event.
Our goal of providing seamless, attentive service is at the heart of what we do, and it’s always rewarding to know that our efforts helped make your experience smooth and hassle-free.
We truly appreciate your kind words and hope to assist you with any future trips or events in London.
Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk
Email: enquiries@londonservicedapartments.co.uk
Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875
Mayfair apartment.
Apartment as advertised, an older building with large rooms and big windows that opened. Kitchen and bathrooms well appointed. A couple of minor problems (kettle not working and internet down for a day) were quickly rectified. Lovely welcome gift left for us. Staff obliging. Best position in Mayfair.
29 January 2018
Unprompted review
I stayed here for over a month and for …
I stayed here for over a month and for the most part it was great! Bed was comfy, very warm room, location was great, facilities were good (once I alerted them to my fridge not working it was replaced within the day), and large amounts of storage space for toiletries and clothing. The shower was a bit eh but I didn't really expect anything more so that was fine.
I had two main quibbles with my experience. The first is the timeliness for bin collection. You're given two kinda small bins, and if you're staying for the extent that I am you tend to end up with a lot of waste because of cooking dinner, such as packaging, which stack up quickly and we're not told of how to replace the bin bags save for waiting for staff to come replace it, which for me usually ended up happening just as it was about to verge into unmanageable levels of rubbish.
The second is that the room specifically advertises having an elevator. It does not. They should really take it off the listing, because part of the reason why I booked this room is because I have a chronic pain condition and booked a room here specifically to have an elevator for when I was having a bad pain day and felt I couldn't walk up the stairs. Luckily I haven't had one, but you can imagine my shock and dismay when I found out that there wasn't one - luckily there was one of the cleaning staff in my room when I arrived who helped me bring my suitcase upstairs, but after he left I sat on the bed and cried for a bit because my room was up five flights of stairs, the last of which is quite steep.
24 January 2018
Unprompted review
Hertford Court Apartments - DO NOT STAY HERE
Our 3 bedroom “penthouse” apartment was old, rundown and badly maintained. On arrival we were told that the boiler had broken and there was no hot water. A maintenance man arrived about 2 hours later and said the repairs would take a day. No temporary solution was available because the back up supply was burnt out and unsafe. The company said we could move to another apartment 30 mins away which was inferior. By this time it was 7pm. They said they didn’t want to pay the cost quoted by the maintenance man and wanted to get other quotes so the boiler would not be fixed the next day. In the meantime there was no controller for the TV. The staff took 30 mins to find it. Then the TV didn’t work. Another maintenance man was called. 2 hours later he finally got the TV working. This was all on the first evening whilst we were trying to unpack, shop for food and feed our children and get them to bed. I emailed Roy McKenzie of London Serviced Apartments and asked him to call me the next morning. He did not. Instead he just emailed and said he would ask the staff to send up the maintenance person. Totally unhelpful. I rang him instead and he was astoundingly rude, patronising and aggressive. In the end we negotiated directly with the staff a move down to a 2 bed apartment and a refund of one night and the difference in rent. As with the first apartment, the new one was old and rundown, eg lights with spent bulbs etc. I wouldn’t recommend these apartments or the London Serviced Apartments company to anyone. Avoid like the plague.
17 January 2018
Unprompted review
Reply from London Serviced Apartments Ltd
Dear Julie
Thank you for your feedback
We are very sorry to hear you had a negative experience of our service, the property you booked and the solutions provided.
We appreciate and acknowledge there was the main issue of a broken boiler upon your arrival which both us and the property tried to address as fast as we could given the late hour.
We endeavoured to fix the boiler issue with immediate action and offer you alternative accommodation. To hear you are unhappy with the solution provided is concerning given that a solution was reached within 24 hours of you arriving to the property. We did the absolute best we could however we recognise that an evening arrival with small children has great potential to amplify a broken boiler issue which can and does happen.
We are sorry to hear that our calm approach in dealing with problems came across frustrating however to address customer issues we always need to speak to the property first and then advise. As your booking agent, we no control over the property maintenance or repairs.
We did all we could especially at the late hour of the arrival which severely restricted our ability to make repairs in a timely manner. However by the morning you were moved into an alternative apartment and refunded the first night to which no further dissatisfaction was received from you.
We’re working with the apartment provider and value your feedback and this greatly helps us improve our service. This helps us ensure our database and inventory are of only the best quality and value.
We trust you were satisfied with the alternative apartment you stayed in the for the remainder of your stay and the full refund of the first night in recognition of the boiler not working.
If you would like to discuss anything further, please do contact us on 0208 004 0007 or email info@londonservicedapartments.co.uk
Kind Regards
London Serviced Apartments.
Customer service at its best!
I honestly don't think I have ever had such fantastic customer service. Giavanna at London Serviced Apartments really is amazing and goes the extra mile!
It's such a worrying time trying to organise a 3 week stay in London to accompany a family member for hospital treatment, particularly with us travelling over from Jersey, and Giavanna just took it all out of my hands and found the perfect solution for our requirements and budget.
Their website, online tools and booking mechanism are so efficient and easy to use, coupled with the excellent customer service will make it my only choice for accommodation when travelling to London.
I will be recommending London Serviced Apartments to everyone I know that travels to London!
12 January 2018
Unprompted review
ENJOYABLE STAY!!!
THE BOOKING EXPERIENCE WAS GREAT! I GOT RESPONSES TO MY QUERIES VERY VERY QUICKLY. OVERALL A PLEASANT EXPERIENCE.
THE APARTMENT HOWEVER REQUIRES SOME WORK. I HAD A BASEMENT APARTMENT AND THERE WAS A BAD SITUATION WITH DAMP IN A BEDROOM. SOME BLINDS ALSO REQUIRE REPLACEMENT. CLEANING SERVICE WAS VERY GOOD TOO.
10 January 2018
Unprompted review
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