I had a very positive experience with London Medical Laboratory. The customer service was great, and the service was quick and efficient. I also really appreciated that the test results came with a do... See more
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Such a convenient and easy-to-use kit! The instructions were simple to follow, and collecting the sample was quick and painless. I loved that everything was provided, including the return packaging, s... See more
A real find! The staff are marvelous -- professional, knowledgeable and very amiable. Got our FitToFly Covid certificates quickly. Our brief wait allowed us to do some shopping through the pharmacy... See more
Company replied
Quick. Both to deliver test and then quick to produce results. I entered a landline number to which they sent an access code for the results. This didn't work but they resolved the problem and sent... See more
Company replied
Company details
Written by the company
London Medical Laboratory is an independent clinical testing specialist and provider of pathology diagnostics services. They offer comprehensive COVID-19 PCR testing, clinical biochemistry, immunology, haematology, sexual health screening and molecular biology.
Contact info
2 Pensbury Street, SWQ8 4TJ, London, United Kingdom
- 02071833718
- info@londonmedicallaboratory.co.uk
- www.londonmedicallaboratory.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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It all went smoothly and the staff were…
It all went smoothly and the staff were great
😀
14 November 2022
Reply from London Medical Laboratory
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best regards, The LML Team
Extremely helpful and friendly service.
Hello, I have used the service in order to get a COVID test for the fly, and the staff at the pharmacy was really kind and professional, and they provided me with all of the answers in a timely manner. I will highly recommend it to all of my close friends.
14 November 2022
Reply from London Medical Laboratory
Thank you for taking the time to leave such a lovely review. We are so happy to hear that you had a 5-star experience! Your kind words and recommendations are much appreciated. Best wishes The LML Team
Reply from London Medical Laboratory
Awesome! Thank you so much for taking the time to share with us your experience! Wishing you all the best, The LML Team
I arrived a few minutes early for my…
I arrived a few minutes early for my appointment and someone was being dealt with in front of me though it seemed as if they had only just arrived. I then had to wait 20 minutes while this lady was dealt with and the young lady working had to ring someone as she didn’t know what to do about something. The young woman who helped me was very pleasant.
27 October 2022
Reply from London Medical Laboratory
Thank you for taking the time to share your experience, we appreciate all types of feedback and will take this on board. Best wishes, The LML Team
Reply from London Medical Laboratory
That’s great! We are thrilled to hear you had a positive experience using our service. Thanks for sharing! Best regards, The LML Team
Fab service
We had a great experience with London Medical in Oxford, quick and efficient, also very friendly. Results sent within half an hour, would strongly recommend.
27 October 2022
Reply from London Medical Laboratory
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Wishing you the best in health, The LML Team
Shelley was amazing
Shelley was amazing.
I can not tell you how relieved I was to see my suspicions proved correct. Lack of vitamin b12 mimics dementure. Please God it will help my lovely lovely dad.
Invaluable and possibly life changing service with no need of a doctor.
31 October 2022
Unprompted review
Reply from London Medical Laboratory
We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again.
Best regards, The LML Team
Thank you Shelly for your amazing…
Thank you Shelly for your amazing customer service!! Shelly was so kind on the phone and kept me calm as she was so reassuring.
I cannot thank her enough!
Thank you again Shelly and your team, I am now able to enjoy my holiday!
8 November 2022
Unprompted review
Reply from London Medical Laboratory
We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again.
Best regards, The LML Team
Great
Process didnt take long and results came by email and they came within the hour
24 September 2022
Reply from London Medical Laboratory
That’s great! we always aim to provide our customers with the most seamless, efficient service and are thrilled to hear you had such a positive experience.
Best wishes
The LML Team
Pharmacy who sold them to me was…
Pharmacy who sold them to me was absolutely awful. Check carefully as these tests were not even needed to travel abroad
18 October 2022
Reply from London Medical Laboratory
Thank you for taking the time to share your experience. Since you visited a pharmacy for your test, you would have to contact them for any issues related to their service as this is out of our control. Best wishes, The LML Team
Reply from London Medical Laboratory
Thank you for leaving a 5-star review. Kamila! We are so pleased to hear you received such a good service!
Wishing you the best of health,
The LML Team
Reply from London Medical Laboratory
Hi there Karen,
Thank you for your 5-star review. We are really pleased to hear you had an amazing experience!
Wishing you the best of health,
The LML Team
Very good Service
21 October 2022
Reply from London Medical Laboratory
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Wishing you the best in health,
Yande Pereira
The service was very wonderful and the working guys are very polite,I really appreciate you
We were late and still the working people accept us to do the test.that was peace of heart,you guys are very helpful.
21 October 2022
Reply from London Medical Laboratory
Hi Mario,
Thank you for sharing your kind words, we really appreciate this! Our team will be thrilled! We hope you will use our services again!
Wishing you the best of health,
The LML Team
Tests & Vaccines
Professional..very efficient & friendly service....would highly recommend.
13 October 2022
Reply from London Medical Laboratory
Hey Rog,
Thank you for your kind words and for taking the time to provide your valuable feedback!
Wishing you the best of health,
The LML Team
Reply from London Medical Laboratory
We’re really pleased you were satisfied with our service! Thank you for choosing London Medical Laboratory!
Wishing you the best of health,
The LML Team
Amazing customer service
The staff at Tolworth were absolutely fantastic. So helpful, went completely above and beyond
They knew I was flying that day and called after emailing just to make sure it had arrived.
I really thought their service was exceptional and quick
16 October 2022
Reply from London Medical Laboratory
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Wishing you the best of health,
The LML Team
Reply from London Medical Laboratory
That’s great! We are thrilled to hear you had a positive experience using our service. Thanks for sharing! Best regards, The LML Team
Very fast services
Very fast services! Did my antigen Covid test few hours before my flight and manage to get done earlier than expected.
15 October 2022
Reply from London Medical Laboratory
Thank you for leaving a 5-star review! We are so pleased to hear you received such a good service!
Wishing you the best of health,
The LML Team
Reply from London Medical Laboratory
Hi Tony,
That’s great! We are thrilled to hear you had a positive experience using our service. Thanks for sharing!
Wishing you the best of health,
The LML Team
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