London Luton Airport Reviews 

Don't use any car parks, prepare yourself to pay 15£ for 3 minutes in midstay carpal...no information to stop you is a new trap to grab your money from your wallet...is not free anymore

Bad experience overall, big queues, little English spoken by security so therefore no help when your things are MISSING from the tray that you just left it with them to scan it.

Hello everyone, today I had a flight to Chisinau and once again an unpleasant experience from the airport staff... more precisely from the people who check the luggage.....I have a small child and I use the casserole for the child's food. I have flown several times with this casserole but today there was a person who consumed my time, my nerves. Threatening me that if I don't fill out a sheet I won't be able to fly and that the police will be called, thus missing the flight.... Because of this I had several unpleasant situations with this flight.

I work inside the airport and I've come to realise there is no system or care for actually helping customers, I've had multiple people come to me today with an issue that had nothing to do with me but because other departments don't understand the processes the customers are being made to go back and forth for the same issue and when I try to contact someone to save the customers walking everywhere, the phone lines are nearly always not responding even though it states the line is still open and when they do respond I often get told nothing can be done and to go complain where they can. As a worker in the airport it is becoming a major inconvenience to customers and myself who would like to help them get their problem sorted as soon as possible but with the lack of communication of processes and unavailability this has become a close to impossible task. I would ask that any higher up or person in authority that sees this doesn't take it to heart and makes sure the whole airport has correct communications, understanding and effort towards helping a customer in the future

A "parking" charge of £7 for a 3 min drop off - which is not parking at all - adds £14 to the ticket price as they run a monopoly with no regulation. Why this charge at all as you already pay for the airport via your ticket. It should be added when you book a ticket to be transparent.

And no services at all for drivers who have often driven often over an hour to bring their customers in only to be abused with the drop-off charge eg toilets and coffee, you have to go to the M1 to find those.

Easy Jet is a good airline, its choice of Luton airport an unfortunate choice.
The good part - Priority Parking - it works well and is not too expensive.
Check in - Easyjet very good
Security was good
Food - overpriced and mediocre quality with poor service.
The WORST is baggage reclaim. Slow , indifferent. We waited 30 minutes due to a technical problem. The belt next to it was free. Sadly moving baggage is too much effort. Some garbled PA apologises to " guests". Had we left Cairo and arrived back in the UK. In Cairo things actually work!

Appalling customer service. Arrived last night and held in a corridor for over 20 minutes, which then led to a very full passport control area. Only a handful of E gates open. The guest experience staff were rude and unapologetic. took well over an hour to get through; all this technology has made everything worse. UK airports are generally very poor compared to their European neighbours.

I HATE THIS AIRPORT, I WILL NEVER BE RETURNING EVER AGAIN, THEY THOUGHT THEIR WAS SOMETHING WRONG WITH MY BAG, THERE WAS NOTHING WRONG WITH MY BAG. RUDE RUDE PEOPLE, I HATE LUTON, I LOVE GATWICK.

Absolutely appalling experience at Luton Airport, specifically the Mid Stay Car Park. I was charged a ridiculous amount for literally 2 minutes, and there is no clear signage warning drivers about these rip-off charges. It feels deliberately set up to trap customers rather than inform them. Do not use to drop off or pick up, it was once free, which they are exploiting to their full advantage! Its actully unbelievable this is allowed. But then again its Luton Council! I am a resident of Luton.

The whole operation comes across as predatory. These third-party operators are nothing more than sharks, exploiting people who are just trying to drop off or pick up passengers. No transparency, no fairness, and no accountability.

Before Luton Airport even thinks about getting a new runway, they should focus on running the current airport properly. Focus less on it being a shopping center where you can catch flights. If you can’t manage parking honestly and clearly, you have no business expanding. Allowing third-party entrepreneurial sharks to operate like this only damages the airport’s reputation further.

This airport prioritises squeezing money out of customers over basic decency and clear communication.

Ridiculous airport. Last time 100ml no problem so was wondering about why it would be this time. Oh there would be no print on it and that's why. When arriving at the destination I had a deeper look and of course it doesn't say 100ml, but 0.1L which the SAME!🤦🏼‍♂️👋

Wife has just landed from Amman, well 1 hour 15 mins ago and still has not got her luggage. This is an awful airport.

Very disappointed with the check-in inspection. I had a lighter that I’ve owned for 12 years, which has sentimental value, and it was taken away. Every time before, I passed without any problems. Now they confiscated it. They say it’s not allowed. But if it wasn’t allowed until now, why didn’t you do your job properly before?
Very diagusted about them. They can't even provide a reason why is not leagal.

Drop off payment page doesn't work, I'm over 30 minutes into a phone call that keeps telling me to use the website that doesn't work.

I was travelling back to Luton since 3 am today . When we arrived at the Premier self parking my car would not start and I could not get into the car . The two guys who are in the portacabin that look after the parking was great and very helpful in everyway very calm and reassuring to my partner and me. Plus save me a lot of money top notch guys thank you

Assised travel absolutely lazy. Arrived early made us wait till last minute. But staff sat around doing nothing but would not take us through.

First of all, the parking situation is terrible, way finding is absolutely ridiculous.

Drop off pick up signage is shocking it directs you straight into a 30 minute wait area I wanted to go to short term parking ! You have to exit and cut across to eventually find the multi story parking.

Again say finding is no where !

Easily the worst experience for an airport 0*

Brand new airport with airlines competitive prices, plenty of seating spaces and a good shoping experience past security BUT the airport works like Gatwick A 15 years ago. Security scans were slow and disorganised. We waited at our gate, we waited once we passed passport control, then waited at another gate, then in a corridors in stairs, boarded late. No info available ever. 2h on our feet doing nothing but waiting in small bits, exhausting. Gatwick much slicker.

If you have the opportunity to use a different airport - take it. Pretty poor experience both outbound and inbound.

Security outbound was appalling. It took an hour to get through which meant the enormous queue was littered with people anxious about missing their flights and/or those that have to push past everyone else to get to the gate. This was all despite the updated scanners that mean you don’t have to remove laptops/liquids etc - they simply didn’t have staff in the right places. There weren’t enough bag scanning machines in use which caused the vast queues, instead there were excess staff standing around waiting for people to walk through the people scanners. Some leadership could have rebalanced things and perhaps improved the situation, but the system was overwhelmed.

Inbound passport security was pretty swift, if you only have carry on luggage you’re home free at this point. However, our baggage took 40mins to come through so not exactly a rapid exit from arrivals after landing. We were unfortunate enough to have parked in the long stay car park, we got on the bus and the driver spent the next 20 mins chatting to his friend on the bus next to us. From landing to driving away was an hour and 20mins, not an experience I’ll be rushing to replicate, especially when I drove away from Gatwick in the peak of Summer within 30mins of landing.

Very easy to get there. Needed help trough the phone and the staff was very helpful.

I was rushing to get my hand luggage to be inspected on the carousel to catch my flight. Mark GAMMON was superb as he immediately noticed my distress. He was brilliant and with his calm reassuring voice made me smile, and helped me. He also immediately informed his lady team member to frisk me but not hold me back, jokingly. They were all SUPERB. TEAMWORK AT ITS BEST. THANK YOU SO MUCH.