Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful. Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with t... See more
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Review summary
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Reviews shaping this summary
A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one... See more
Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow. He was so very helpful and went over an... See more
Company replied
Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked... See more
Company replied
Company details
Written by the company
London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.
Contact info
11 Hallsford Bridge Industrial Estate, Ongar Road, CM5 9RB, Ongar, United Kingdom
- 08006122179
- danny@london-drainage.com
- www.london-drainage.com
4.9
Excellent
392 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I’ve been experiencing recurring blockage
I’ve been experiencing recurring drainage blockages in my flat since moving in a few months ago, while waiting for a longer-term fix to be put in place.
Today the drains blocked again and Morgan Sindall sent an emergency engineer, Phil Gorman, who was excellent. He dealt with the immediate issue efficiently and took the time to follow up with his team about the status of the longer-term repair.
Really appreciated his professionalism and positive approach during what has been a frustrating/depressing ongoing situation.
2 February 2026
Unprompted review
A lovely guy called jack stains called…
A lovely guy called jack stains called to clear a blockage in my kitchen sink yesterday.Very friendly and professional.
30 January 2026
Unprompted review
Freddie and Byron was very professional…
Freddie and Byron was very professional throughout and carried out the job excellently. They left the site all clean and tidy aswell.
31 January 2026
Unprompted review
Excellent service
After 3 months of complaining to westminster repairs team i.e "morgan sindall" . Jack came today afyer hours emeegency and fixed the drainage issue i had for 3 minths. My kitchen would flooded for 3 months morgan sindall kept on blaming thames water. It took on man like jack to plunge out the drain and the water strayed going down. Brilliant job Jack. Thank you x
30 January 2026
Unprompted review
Big thank you too Glenn from London…
Big thank you too Glenn from London Drainage. Lovely guy, explained what he was going to do, worked hard and got our upstairs toilet working again. Left the area tidy. Thank you
29 January 2026
Unprompted review
Phillip Gorman was very helpful and…
Phillip Gorman was very helpful and polite. He was very respectful of my home and solved my problem as well as giving advice. Thanks again Phil!
29 January 2026
Unprompted review
Byran was a top man
Our bathroom sink was blocked from years of build up from scale. Byran came round and fix everything up. Also gave some advice on maintenance to avoid this issue in future. Lovely customer service.
28 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re pleased to hear that Bryan was able to resolve the long-standing blockage and get everything working properly again.
It’s also great to know he took the time to offer helpful maintenance advice to prevent future issues.
His customer service and care really reflect the standards we aim to deliver.
Thank you again for taking the time to share your experience.
Amazing service very considerate great…
Amazing service very considerate great communication would definitely recommend to anybody
22 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re delighted to hear that you found our service considerate, with clear communication throughout.
Your recommendation means a lot to us — thank you for choosing London Drainage Facilities.
Philip gorman arrived to fix a leaking…
Philip gorman arrived to fix a leaking pipe, very professional and identified the problem fast. Quick nip to screw fix for parts and repaired the pipe.
23 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear that Phillip Gorman arrived promptly, identified the issue quickly, and resolved the leaking pipe efficiently.
His professionalism and practical approach are exactly what we aim to deliver.
We’ll be sure to pass your feedback on to him — it’s very much appreciated.
Archie came and in after others had…
Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow.
He was so very helpful and went over and above to help. Absolutely professional, fast and polite.
22 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you so much for your great review.
We’re delighted to hear that Archie was able to resolve the issue after others hadn’t and remove the fatberg that had built up over time.
His willingness to go above and beyond, combined with his professionalism, speed, and polite manner, are exactly the standards we aim to deliver.
We’ll be sure to pass your kind feedback on to Archie — it will be very much appreciated.
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear that our technician was very professional.
Your feedback is greatly appreciated.
Outstanding engineers
Our bathtub and sink was blocked and nobody knew what it was (other plumbers). On arrival from london drainage facilities 2 engineers came. They are Josh Sharkey and Taylor. They were courteous, kind, friendly and professional. They unblocked within 30 mins and even went the extra and tightend my toilet seat. These guys were outstanding and we appreciate the high level of excellent service they provided, they were methodical and didnt waste anytime. If you ever get these guys i can assure you are in good hands, very polite and respectfull. I wish them all the best and thanks again guys!!!
21 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you so much for taking the time to leave such a detailed and positive review.
We’re delighted to hear that Josh Sharkey and Taylor were able to quickly resolve an issue that others hadn’t been able to identify, and that they did so with professionalism, courtesy, and care.
It’s great to know they not only cleared the blockage efficiently but also went the extra mile to help with additional details on site.
Their methodical approach, respect for your home, and friendly manner are exactly the standards we expect from our engineers.
We’ll be sure to pass your kind words on to both Josh and Taylor — they’ll really appreciate the recognition.
Thank you again for your trust and for choosing London Drainage Facilities.
Professional
The time response was quicker than I thought it was going to be the engineer Archie was very professional and did a 10 out of 10 job
21 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re delighted to hear that our response time exceeded expectations and that Archie delivered a truly professional service.
A 10 out of 10 is fantastic feedback, and we’ll be sure to pass your kind words on to him — it will be very much appreciated.
Excellent Service …
Rob (England-in case there's another Rob) is efficient, professional and knowledgeable. Rob resolved my problem when another plumbing company couldnt. Rob explained the possible causes for my issue and also his plan of action. Rob is a very thorough worker. Rob is friendly and answered all of my questions. He also tidied my kitchen after he'd finished his work, I was impressed with his overall conduct and his excellent skill, knowledge and professionalism. Rob is an asset to London Drainage Facilities and I would highly recommend him and this company to anyone. I had full confidence that he would resolve my problem, which he did. 5 star service
21 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you so much for your outstanding 5-star review and for taking the time to share such detailed feedback.
We’re delighted to hear that Rob England was able to resolve an issue that others couldn’t and that his thorough, knowledgeable, and professional approach gave you confidence from start to finish.
Rob’s clear explanations, methodical plan of action, and care in leaving your kitchen clean and tidy are exactly the standards we pride ourselves on.
Your comments about his conduct and skill mean a great deal, and we’ll be sure to pass this feedback on to him — he’ll be incredibly proud to read it.
Thank you again for your recommendation and for choosing London Drainage Facilities.
Friendly and helpful and explained…
Friendly and helpful and explained clearly the work carried out.
21 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear that our engineer was friendly, helpful, and took the time to clearly explain the work carried out.
Your feedback is very much appreciated.
Phillip Gorman did a great job!
I had an emergency appt to have My drainage unblocked due to blockage and Leakes and the lovely engineer Phillip Gorman unblocked my pipes was kind and respectful , I would of missed my appt if he hadn’t phoned me and waited patiently as I didn’t hear the door . Great job
20 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you so much for your lovely review.
We’re really pleased to hear that Phillip Gorman was able to attend your emergency appointment, resolve the blockage and leaks, and support you with such kindness and patience.
His decision to call and wait so you didn’t miss the appointment truly reflects the care and respect we expect from our engineers.
We’ll be sure to pass your kind words on to Phillip — he’ll really appreciate the recognition. Thank you again for taking the time to share your experience.
Steven and Charlie are great
Steven and Charlie came to fix my restuarent up and did a very good and efficient job ! Lovely chaps and great energy ! Real value to the team for sure .
Thanks a lot
Kevin
20 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you very much for your great review, Kevin.
We’re delighted to hear that Steven and Charlie did such a good and efficient job getting your restaurant back up and running.
Their positive attitude, energy, and professionalism are exactly what we value, and it’s great to see that reflected in your experience.
We’ll be sure to pass your kind words on to both of them — they’ll really appreciate the recognition.
Thanks again for taking the time to share your feedback.
Philip Gorman was friendly and…
Philip Gorman was friendly and explained the issue at hand well. Good customer service.
20 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear that Philip Gorman was friendly and took the time to clearly explain the issue.
Providing good customer service and clear communication is something we take great pride in, and your feedback is very much appreciated.
Do not trust this company
Do not trust this company. You explain them clearly the issue at hand. And engineer turns up with no proper tools and has to request another engineer to come out next day with the excuse they have limited equipment to open manholes. Instead of paying £ 150 i had to pay double plus extra manhours for a total sum of £ 522.. Do stay well away from these people as they are simply thieves. Rogue traders.. I argued but as all of them are complicit and i didn't need the stress i paid to get rid of them.. But my strong advice is "do not touch or use this Company" as you will burn your fingers.. The company has now denied as per below i don't exist.. Well i have 2 invoices that i can't somehow upload.. 1 proforma invoice PF3407 for £ 180 incl Vat upon which the engineer came out. I told them that the drain underneath the house was blocked and we needed to open the manhole. However for some reason all over sudden the hydraulic equipment to open the manhole was in another van and so they had to come out another day.. Upon which i received another email/invoice for total £ 522.. So i had to pay another £ 342 for the extra hours because they forgot the equipment.. Simple as that. The invoices are from London Drainage Facilities.. not need to deny here online
21 November 2025
Unprompted review
Reply from London Drainage Facilities
Mr Wijnholds, thank you for taking the time to send your detailed message. I have now reviewed your concerns, checked call recordings, job updates and spoken to the office team that managed your case.
• Upon arrival our team begun to investigate your issue, located the manhole cover in question causing your issues, but due to the fact it was seized with grout the team recommended a hydraulic lifting kit to avoid the risk of damage. This was explained to you and an appointment agreed for the following morning. Note: Hydraulic lifting kit is not standard equipment for residential/commercial emergency vehicles.
• To help fulfil expectation we even levied a 10% reduction to against teh charge being levied. Simply issued to offer confidence from you to us.
• We sent another team on Saturday 22nd who reattended with specialist hydraulic lifted equipment as agreed/explained.
• The job was successful once access was permitted with the aid of the hydraulic listing equipment to break the seal.
The outcome was successful, you were kept informed of progress, costs. You mention we charged you more because we forgot equipment, that is incorrect, the above detail is in actual fact accurate and based upon recorded factual evidence. I have also listened to the telephone calls between you and my team, our technical managers kept you up to date. You were aware of charges before work started, allowing you the option to decline our proposal. The fee proposal was entirely optional.
Your representation of the events misses critical detail about communication, updates, pre-pricing and your continuous agreements through out, not to mention reductions levied during works a gesture of good will.
We (LDF) work hard to deliver cost effective service, focusing at damage limitation and successful outcomes, it's very rare for LDF to receive negative feedback, but if we do, we're duty bound to explore the journey of the job and conclude the matter with a fair and accurate response based upon: Telephone calls, Messages, Job updates, engineers reports and site images recorded during works.
I'm ever so sorry on this occasion you feel teh service provided was poor. We'll learn what we can and always attempt to improve.
On hand anytime should you wish to talk this through in more detail, our door is always open to talk.
Kind Regards
Danny Fuller
Top engineers and looking to work with…
Top engineers and looking to work with this kind of people for long time.
19 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your kind words! We’re delighted to hear such positive feedback about our engineers. Building long-term relationships through consistent, professional service is exactly what we aim for, and we look forward to working with you for many years to come.
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