Logitech Reviews 2,967

Ordered a keyboard for 3 day delivery two weeks ago. It's really hard to get a hold of customer service.

*UPDATE* after getting in touch with customer service they’ve told me that it won’t be getting delivered and that I’ll be refunded in 7 to 14 working days. They’ve told me to place another order before I even get refunded. Feels like a scam now I need to go and buy one from a different shop for £40 more than they offered on their website.

This is by far the worst company I have dealt with. My parcel was not delivered which had been ordered on the 7/8/25 it is now almost 4 weeks later and I have still not received a refund. They do not pick up the phone or respond to my emails. DO NOT DO BUSINESS WITH THIS COMPANY. The one star review should really be a minus.

THIS COMPANY HAS TURNED TO CRAP. I HAVE BEEN USING THEIR PRODUCTS FOR MYSELF AND MY CLIENTS FOR OVER 20 YEARS. NEVER AGAIN, THEY HAVE BECOME SELF CENTERED PEOPLE WITH NO CONCERN FOR THEIR CLIENTS. JUST TOTAL CRAP.
THEY HAVE NOW LOST AT MY END 2000 PLUS CUSTOMERS AND I WILL MAKE SURE THEY LOOSE MORE. I HOPE THEY GO BANKRUPT.

My experience was bad from start to finish. I accessed the website, made the purchase, received the confirmation email, received the product, and was not satisfied with it. I tried many ways to return it through the website, but my purchase never appeared. I kept trying every three days. I tried chat, but no one was online. I was just waiting. I replied by email and said my order wasn't appearing on the website. They did nothing. I said I was trying to register the purchased products, but they said they didn't exist. They did nothing. The only thing they replied was that it was over 30 days and there was nothing they could do. Was it really just a mistake or a strategy to beat the deadline? I felt very cheated by them. The worst part is that I wanted to return it to buy something 4x more expensive, but now I have no confidence in them and will never recommend them.

My Logitech Zone headset broke not even 2 months after buying it, I sent it in and they confirmed it was broken. After waiting almost a month more they sent me a new product claimed it was free of charge and their warranty covers it but then they sent me an invoice which was the exact same price as my initial headset.

I expected a better purchasing experience when purchasing directly from logitech and paying more than e.g. on Amazon (where I would, in addition to get a lower price, receive the package to my door instead of, as with logitech, having to pick it up).
Purchased a mouse and have technical issues. Have not had any problems with outher Logitech products in the past. Tried to get support via webpage which seems to be completely impossible. Only "AI" chat available and it is the lowest quality support chat I have ever experienced. In the end, after a loooong time, it offers to connect me to an agent. I have to fill in several pieces of additional (and for my case irrelevant info) just to get the reply that no sales agent is available for my country (Sweden) despite it being in the middle of a work day. Then I am just thrown back to the beginning of the loop, asked to supply the same info, just to get the same reply.
On home page, where I have a profile, sometimes my registered products show up, but mostly (within the same session) I get a message that no products are registered. When trying to registered a third product, the page just hangs. Last time I order directly from Logitech (and the mouse, a Lift, is crap).

I purchased this product directly from logitech.com. At checkout, there were two delivery options: 1–2 days or 4–5 days. I chose the fastest (1–2 days), but the item took over 14 days to arrive.

When it finally came, the experience got worse. The kit is poorly designed — every time I open my laptop, I have to set it up again. It’s inconvenient, frustrating, and completely not what you’d expect from a premium brand.

Overall, this has been the worst shopping experience I’ve ever had. Between the delayed shipping and the disappointing product, I honestly feel misled. I would not recommend buying from Logitech the whole process felt like a scam.

I've bought several logitech products
the products work fine, but the customer service is slow and getting warranty help was frustrating

I have loved my Logitech products, even when my first headset G930 was suffering from constant disconnects. I still got a G935, which worked fine, but the power button wouldn't connect properly after some time and I had use a "technique" to turn it on, fine. I replaced the battery a few times, but battery life wasn't amazing and they didn't last that long.

Last I got the Logi MX Master 3s keyboard and mouse combo, and the mouse now has the infamous double click issue which I wasn't aware of until the problem arose and it's a widespread issue.

I have now replaced my headset with a Sennheiser which has no issues at all, good quality product and yesterday I got my new Dell KM900 keyboard and mouse combo. I chose Dell after buying a mid range keyboard and mouse for work and it's working really well which I have now had longer than the Logitech MX, and have no issues.

I love the concept of Logitech products, but the quality is poor resulting in premature failure, and I will no longer waste my money on their products.

bought a 300 doller keybord and it do not support ps5

I bought a very expensive 3s mouse from logitech within the last 2 years. When I bought it, i registered it on their support page and uploaded my receipt at the time. I now have a physical defect with the scroll wheel. When I went to support , they are unable to see any uploaded receipts, even though they are on their servers. I was asked to download it myself. I logged in, seen my list of products all saying receipt uploaded.. however you can't view or download it. What's the point of uploading your proof of purchase for warranty if it just goes into a void?
The agent said just based on the serial number the mouse is out of warranty. This is ridiculous. I have bought models like the years older 2s just this year, thats also under warranty by eu law and it had to be made years before my new mouse with the issue. I even had a manager involved, he emailed me asking for a video of the issue, which I provided. He then replied saying going by the serial number it was not covered! What was the point if asking me for the video? This also shows even managers can't view your uploaded receipts. He then closed my support request with no resolution..

Asked in response to this review to give details of the issue. Talked to an agent and manager callback combined hours of my time with terrible support. Unless your saying in here your going to honor your warranty, I wont be contacting you.

You will be hearing from my consumer protection agency.

Well, their customer service is not that thing.

I have a less than a 3 years old Mice G502 X plus - not cheap mice. One day it stopped connecting to my pc (green light flashing/blinking). I reached Logitechs customer service (as it was just like new, no damages, no falls, nothing happened for it to stop). Well theis CS Mark Joseph M. presented me a copy and paste procedure - at the end said they would escalate it. Funny, the "specialist" was Mark Joseph M. (well well) - he presented me THE SAME procedure and after checking the warranty was due a few months ago - it was simple as "thrown it away and get a 20% to buy a new one" - nothing else. I have 3 other Logitech mices, and I'm now looking at them within an expiration date.

It is just a shame that Logitech doesnt even bother to offer anything else for a £149 mice.

Pro X 2 will be the last item I will buy from Logitech (I'm also thinking of returning it)

update: they asked but I never received a reply. So, I would suggest for those reading to go for a different brand.

I purchased the Logitech Casa Touch hoping for a desktop experience that matched the precision and gesture fluidity of my MacBook's built-in trackpad. After several weeks of daily motion-design and general productivity work, the device unfortunately falls short.

1. Cursor tracking remains sluggish and occasionally skips, even after firmware updates and tweaking sensitivities in Logi Options+.
2. Multi-touch gestures (scroll, pinch-to-zoom, app-switch) intermittently mis-register or lag, breaking creative flow.
3. Palm rejection is inconsistent, leading to accidental clicks when my hand rests near the edge.
4. The shallow click mechanism lacks tactile feedback, causing fatigue during long sessions.
5. Logitech support was responsive but could offer no fix beyond basic resets.

While the low-profile design and portability are commendable, the core interaction experience needs refinement. Creatives and power-users will likely find it inferior to Apple's trackpads or Logitech's own MX series mice. I remain optimistic that future firmware or a second-generation model can address these shortcomings, but in its current state I cannot recommend the Casa Touch.

I have my hardware regularly for gaming (almost every night) and had my legacy Logitech hardware for over 7 years and it works perfectly. However, I'm now getting rid of it because the G-HUB software is so awful and unintuitive that I'm willing to sell and move to an alternative brand. If you're considering Logitech, DO NOT GET IT!

Hi Logitech choice makers

We need better rights to repair for mouses and keyboards, manuals and openable locations on the items,
otherwise they're destined for landfill nature locations.
There is no trash, only waste.
We have a responsability, and I'm doing my part, are you? That profits from the production?

Thank you for your energy and time, I wish you a kind and happy day :D

Kind wishes,
Daniel

Bought the a50x gaming headset and having all kinds of audio issues. They want me to make a video showing the issue that I'm having with a ticket number and all. What the hell is this

Every product from mice to webcams over the last 5 years have been total junk, both in build and product support. They have not released any firmware updates in years and have more and more issues especially with connection and functionality. I will no longer purchase a Logitech product again.

I have purchased many products from Logitech, all of them worked flawlessly for about 2 years and then out of nowhere all of them started having issues.

1. G915 TKL (Fantastic keyboard - Until one day (after about 2 years) the backlights decided they weren't going to work anymore. They will come on and then randomly turn off and the only way to get them to come back on again is turning the keyboard off and on again).

2. Logitech G502 (Fantastic Mouse - Until one day (after about 2 years) the mouse developed a double-click. No audible double click for the mechanical switch, just the software thinking there's a double click).

3. Logitech MX Master (Fantastic Mouse - Until one day (you guessed it! after about 2 years) the mouse stops tracking but the buttons still work. This issue is the reasoning for me writing this review. I keep this mouse in a hard case and it was stored in its hardcase overnight between the mouse working and it not).

Note* None of these devices faced any trauma or were subject to any sort of extreme conditions and were all transported in carry cases (As I am very protective over the gear that I buy).

Poor quality products. Purchased a MX keys keyboard few years ago at a premuim price. One Key cap eventually came off and the keyboard still is in new condition. Reached out to support only to be told it cannot be replaced as its out of warranty. I did not want or expect a replacement but rather a repair or new key and hinge which I would off gladly paid but only to be informed they don't do have a repair or service centre. Wish they offered better service like some of their competitors.

I bought several CCTV cameras several years ago. They were ahead of their time. When they stopped selling them I moved to Blink. Despite cancelling my subscriptions and numerous emails/calls they kept on taking money from my bank account. I had to get my bank involved. After thinking I heard the last of them several months ago they are back contacting me again.