Thank you Chris and your team for your outstanding service Very happy with price and delivery of my Epiphone Les Paul Modern The true indication of trust in any business is in my opinion i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy and nice to deal by email with Chris from Logans Pianos. I got a great deal and happy with my purchase. There were some issues/delay with the delivery which I understand were outside... See more
Company replied
I purchased a guitar, the second from them, and due to reasons beyond my control and completely of no fault of Logans, I had to cancel the order, get it redirected back to them, and seek a refund. Clo... See more
Company replied
Dante was great to deal with, very helpful with decisions on setup of a new Gibson SG Standard. Both he and Chris gave me time to make my choice and have been great to communicate with before and af... See more
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Company details
- #5 of 7 best companies in Musical Instrument Store
- #5 of 6 best companies in Guitar Store
- #2 of 2 best companies in Musical Instrument Rental Service
- #3 of 3 best companies in Piano Store
- #1 of 1 best companies in Violin Shop
Written by the company
Authorised Yamaha Piano Sales and Service Centre Sydney. New Yamaha Pianos, Yamaha Digital Pianos, Yamaha Grand Pianos, Yamaha Upright Pianos, Guitars, Violins, Cello, Sheet Music
Contact info
Burwood Road 250, 2134, Burwood, Australia
- (02) 9744 2400
- enquiries@loganspianos.com.au
- www.loganspianos.com.au
4.7
Excellent
68 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Highly recommended
I had an excellent experience with Logan Pianos. The purchase was smooth, the team was knowledgeable and helpful, and their follow-up was outstanding. They checked in, answered all my questions, and truly cared even after the sale. One of the best service experiences I’ve ever had. Highly recommended
9 April 2026
Reply from Logans Pianos
Hi Chun, Wow, thanks for the kind words! We hope you are enjoying your piano and that it is bringing much joy to your home
Wonderful customer experience
Dante made the entire purchase experience wonderful. You have a great variety of instruments and Dante was very knowledgeable in the product we purchased.
8 April 2026
Reply from Logans Pianos
Thanks very much Conrad. We hope you are loving your Yamaha piano. We look forward to seeing you in the store again soon
A painless and hassle free transaction
A painless and hassle free transaction. The guitar arrived well packaged and set up ready to play. Excellent in my opinion.
17 March 2026
Reply from Logans Pianos
Thank you for the 5 star review Chris. We hope you are loving the Esquire Guitar. it is one cool axe!
Mixed feelings.
I liked that I was able to source the sheet music through Logan’s online shop and have it delivered. What I disliked was the lack of communication regarding the process of the order. Having paid expedited shipping, I received no new of any hold up and had to call Logan’s for an update as it took over two weeks An email to explain the hold up would have been bic.
24 March 2026
Reply from Logans Pianos
Hi Katherine, Thanks for taking the time to leave a review. We apologise for the delay on your order and the lack of communication. We will take this on board in order to improve our processes in the future. We hope, if given the chance we can help you again in the future,
My delivery was short.
My delivery was short.
I ordered 4 copies of the same title and have so far only received one in the mail.
24 March 2026
Reply from Logans Pianos
Hi Mark, Thanks so much for leaving your review. We apologise about the issue with the first delivery. We hope that the subsequent delivery corrected the order. We appreciate your patience and working with us to find the solution. If we can help with anything else please let us know
fast delivery
18 March 2026
Reply from Logans Pianos
Hi Mua, We are really glad to hear that delivery went smoothly. We look forward to seeing you again soon
Great customer service and…
Great customer service and communication. 10/10 would buy from them again
3 March 2026
Reply from Logans Pianos
Thanks so much Justin, we really appreciate your kind words and hope you are enjoying your Yamaha guitar
Reply from Logans Pianos
Thank you so much Pamela, we look forward to welcoming you into the store again soon
Great products
Great products, was out of stock when I ordered so it took a while to get to me. They did give me regular updates on where my order was up to
23 February 2026
Reply from Logans Pianos
Thanks for your feedback Courtenay! Sorry about the delay in getting your order, but we are pleased to hear that you liked it
Mark was amazing he guided very well…
Mark was amazing he guided very well and patiently. Explain the pros and cons very nicely, precise and clear.
21 February 2026
Reply from Logans Pianos
Hi Manish! Thanks so much for taking the time to review us. So glad Marcus was able to help you. We look forward to seeing you in the store again soon
Friendlystaff with knowledge of…
Friendlystaff with knowledge of products suitable for customers requirements.
20 February 2026
Reply from Logans Pianos
Hi Robert, thanks so much for
Your 5’star review. We look forward to seeing you in the store again soon
sevice and price
3 March 2026
Reply from Logans Pianos
Thanks for your 5 star review Andrew. Really pleased to help you
Purchase of music
They had the product I was after and the whole experience from purchase to delivery was seamless.
3 March 2026
Reply from Logans Pianos
Hi Jack, thanks for the great review. Really glad to hear everything went smoothly with your delivery. We look forward to seeing you again soon
Reply from Logans Pianos
Thanks for your support Leah, I means a lot to us
Reply from Logans Pianos
Thanks so much Fiona. We look forward to seeing you again soon
Took too long
Called on 24/01 to ask how long if I pre-order an item. Sales rep said 1 week. Called back weekly and did not receive my pick up email until 16/02.
19 February 2026
Reply from Logans Pianos
Hi Stephanie, apologies about the delay in your delivery. We try to give the best ETAs we can , but sometimes get it wrong. Sorry. We hope to be able to help you again in the future
great customer service
great customer service. very easy to contact and very responsive.
23 February 2026
Reply from Logans Pianos
Thanks so much Judy. Really glad we could help
Reply from Logans Pianos
Hi BB! Thanks so much for your support, we really appreciate it
Delivery takes waaaaaaay too long
Delivery takes waaaaaaay too long.
Order from here if you’re not needing what you order in the next month or so.
18 February 2026
Reply from Logans Pianos
Hi Sue, really sorry to hear you weren’t happy with the delivery.
Sorry about the delay. We always try our hardest to get delivery’s to our customers in a timely manner, sorry and we hope that we get the chance to make it up to you next time.
Your sales man { Dantae } was very helpfull showing and explaining the diffrent guitars , just what a novise needed to know and on my follow up upgraded part of my initial items no problems.
Your sales man { Dantae } was very helpfull in showing the range of guitars to a novis.
16 February 2026
Reply from Logans Pianos
Hi Alex, thanks for your review and so glad Dante was able to help you find the right guitar. Look forward to seeing you again soon
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