LOEWE Reviews 

There is nothing like order something special (on impulse!) and not having to wait days/weeks for it to arrive. I received my recent order in three days. No time for regret or to forget how excited I was when I ordered.

Extremely disappointing customer service

I have a Loewe Puzzle bag costing £3,700, and the leather clasp connecting the hardware to the embroidered strap has eroded. The embroidery itself was perfectly intact, so this appears to be a serious weakness in the construction of the strap.
The bag is only two years old which was bought directly from Loewe.
I handed the strap to Loewe’s London flagship store over two months ago for repair, and I am still waiting to receive it back. During this time, I have repeatedly been given excuses and assurances, but no resolution.

For a luxury brand charging £3,700 for a handbag — and £450 for a replacement strap — I find this level of after-sales service completely unacceptable.

The crossbody strap is essential to how I use the bag, particularly as a London commuter, so without it the bag is effectively unusable for me.

I expected far better from Loewe. The quality of the product and, more importantly, the way this issue has been handled have left me extremely disappointed. Two months for a straightforward strap repair is simply disgraceful customer service and it could be longer as there seems to be no resolution as of yet.

If you are ever unlucky like me and find yourself with undelivered package, uncooperative Loewe and UPS, hope that you will get Angela to deal with the mess. It was the only human (and humane) element in my recent (and last) adventure with Loewe. Good to know they at least have one reliable representative. I wish she had dealt with my problem from the start, maybe I'd have gotten my bag.
Be aware that in case of problems with delivery, you will be more or less on your own. And you will wait a long time for any refund or even information.
What is incredible for such a company is that they simply don't care. Not a tiniest gesture to get my bag to me, even though I repeatedly said I couldn't spend every day staying at home all day long waiting for a package. Especially that delivery dates were not respected from the start. It would've been enough to pay for express UPS delivery before noon. But Loewe were too cheap to do it, for a bag worth 5100 euro. It's just sad.
Fortunately in the end the whole thing was resolved, Angela helped every step of the way, and offered to help close my account. 4 solid stars for her and below zero for Loewe.

Love LOEWE always on the cutting edge of fashion.

Love is synonymous with Loewe

The level of sophistication and quality is second to none. Loewe’s smart design and luxurious materials create joy to wear each piece I own as often as possible.

This is specific to the Loewe Short Hills location.

0/10 customer service. The only person to greet me was the lovely security guard, he was actually the only to greet me in AND out.

I came in ready to purchase my first Loewe (not even for me but a gift for someone special). I was in there for 10 min and no one asked if I needed help. Not sure if I would return to the brand at all.

Shopped at Loewe Valley Fair, Santa Clara and Sales attendant Jennifer provided great service, very attentive, courteous and friendly. Enjoyable experience browsing, fitting and finally purchasing a shirt.

Very professional and people aimed to please

Beautiful products, website is easy to shop

A perfect product experience. Most importantly, the products are in the top three on the global luxury market. They are so carefully and lovingly made. Everything about them is perfect. The website is also easy to use. The shipping was so fast. And the contents were packed inside with careful environmental consciousness. The only thing to give some constructive feedback on is that the very exterior cardboard box was a bit collapsed when it arrived. I think it should be a little stronger.

Excellent customer care. Friendly and helpful customer service department.
Prompt delivery and beautiful shoes.

Camila is literally an angel. I have an order which is a birthday gift for my friend. I noticed the delivery takes 2‑6 business days, and I’m worried whether the gift can arrive on time. So I use the live chat.She was so kind. She granted my request right away and expedited my order for me.Hope she has a wonderful day.

Fast delivery, beautiful packed and gorgeous product 😍

This is my second pair of Loewe glasses (Paula collection). This time I found the quality to be poor compared to the first. The Loewe glasses from J.W. Anderson were definitely much better in terms of quality.

Fast delivery and detail of product and packaging

Ordered online and the shipping was super fast, the quality of the bag is amazing. Will definitely buy from Loewe again.

I ordered the hand soap and lotion in the oregano scent. I also ordered the tomato lotion they both smell fantastic. Packaging was very pretty.

I ordered a gold Anagram brooch in metal. On the website, I was able to compare the two different metals before I made my final choice. So far, the order process has gone pretty smoothly. I was also able to include a personal message. I expect it to be delivered before the anniversary if everything goes well.

Love it it's was easy and fast to order