lochelectronics.com Reviews 

The product is excellent and im very happy with my Capsule. The customer service is outstanding! I can't thank the team enough for their help and guidance.

The buttons don’t work. The dishwasher stops mid cycle multiple times. I purchased this 3 months ago and it’s already having issues.

10/17 Update: I allowed the panel to dry and did not use it for a few days. That did not resolve the issue. Still having issues.

We purchased one to use in our 5th wheel rv. It arrived with a little shipping damage and wouldn't switch on.
The company got right back to me. I'm really good at repairing items so I offered to fix it as long as they provided disassembly directions.
They agreed and sent me some very good videos. The repairs were successful.
Last month after several successful trips one side panel was damaged. After communication again they sent me a replacement panel and again a very clear video.
The dishwasher is back in operational condition.
We use it at least twice daily and it does a great job. It certainly has helped us enjoy our trips without facing dirty dishes after every meal.
Admittedly it's sometimes a challenge fitting everything inside but we find a way.
Thank you for great customer service!

We recently purchased a Loch capsule dishwasher for use in our kitchen. Both my partner and I are both disable and find it very hard to do the dishes standing up at the sink. Having looked at the marketplace a lot of these table top dishwashers were slightly larger and looked like microwave cookers!
As a bonus we can get our saucepans etc in to the machine as well!
We did buy some tablets for the machine and after a few turns we noted the plates were not getting clean. (the tablets we purchased were not dissolving there were some unopened in the bottom of the machine)The tesco tablets work better.
All in good, money well spent

Quite happy with the capsule 2.0 dishwasher. Packaging was excellent, the manual and installation instructions clear, and the item itself quite amazing frankly. The company could improve its communication regarding estimated time of processing or delivery, but besides that I have no suggestions.

Works well, cleans well, great customer support

I am backer 1076 of original capsule dishwasher back from 2022.

I paid through Kickstarter in EU and wanted delivery for my family in India.

Unfortunately loch electronics have not delivered its promise/ reward since last 5 years. I paid for capsule and steap shipping fees.

I had got capsule for my old parents in India to help them with house chores since their health was not the best. Unfortunately, my mom passed away 2 years ago.

For last 5 years, loch electronics just have taken me on a ride, first offering refund, then telling me can't offer a refund, and offer me capsule 2.

Later when capsule 2 update was asked for, some corporate email about current global events affecting delivery was give as reason for delay.

I want to warn every on interest of loch electronics and to stay away from their products.

I might be anecdotal case for loch electronics, but after 5 years and about 20 emails about update, they are now giving me reason of Iran war for delay in Shipping.

The unit ships from China via air freight to India. How is Iran war now reason for shipping delay ?

Earlier reason were, covid, russia-ukraine war, Trump's tariffs war, Israel Iran war and other continous fake reason for delays.

I think it is highly unprofessional and deceitful.

As someone with extremely limited space, this Capsule has been a revelation for me. Having a small unit that can be put away and brought out EASILY is a life saver. And it works great. It's everything I could have hoped for.

I even had an issue early on where it would randomly shut off. But a short interaction with customer service got me the information I needed, videos to show how to address and easy-peasy it was fixed and has worked flawlessly ever since. The service interactions have been a pleasure each time. Very happy with my Loch experience.

I love this time saver so much! I hate doing dishes. At first i struggled with making it work (it left hard water deposits on dishes) but then I discovered I need to enable setting for rinse aid, and I started using Brita filtered water. When I have too much detergent build up I add a tad of citric acid to water tank and all is shiny. I love the veg washing setting. Now I cook with more ease because there is less work for me to do. And it fits my huge Emma Bridgewater plates. Couldn't be happier!

My partner wasn't so keen, but I wanted a small dishwasher for our motorhome (to save water and effort). I purchased the Loch capsule solo for our van - its compact, easily takes a setting for 4 and in as little as 15 mins everything is clean! No more faffing around washing dishes in our tiny sink and playing plate and cutlery jenga!

My Capsule button stopped working i have to keep unplugging it and plugging back in for the button to work.. i reached out to their team (although i left it unplugged gave it a good cleaning and let it get a good dry it started working again) they never stopped reaching out to see if they ciuld figure out the problem. My family uses this thing 6 to 7 times a day 6 to 7 days a week. I wish i had the bigger machine lol BUT over all product and customer service 10/10

A fabulous and efficient little dishwasher, ideal for my small flat. Fast delivery, well packaged and all working perfectly.

Though I’ve had problems with my dishwasher, the customer care service were fabulous. All problems have now been resolved.

Works great wife loves it.

Bought the cutlery tray, speedy delivery. However unable to use tray due to size of dinner plates

Great products at affordable prices, delivered promptly

Excellent customer service. They epitomize customer care and finding solutions for their customers. Can’t recommend this brand enough.

Delivery was fast and good packaged. The Dishwasher fits perfectly next to my sink and makes a high-quality impression. Also after the first washes, i can sah it cleans very well.

I use my new dishwasher every night, no more piling up in the sink, or wasting water when I wash by hand. This appliance has made a positive impact on my quality of life! Great website and quick delivery is another plus.

I'm trying to reach out to the company after I backed the project more than a year ago.
No update for the last six months and no reply. I feel after I backed the project there is no interest in supporting the customer.