I have been using Localphone for quite a while but often only sporadically to call abroad. My £10 credit would often last me a couple of months. I had a Localphone email to tell me my credit was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Finally its time to say bye to localphone. Thanks for the problems that came up recently. Firstly the expiry of your account with your third party provider and the recent one with ios upgrade. It made... See more
When you try to top up your account, they will charge your credit card immediately, but it takes several hours before they add the credit to your account. This means if you run low during a call, y... See more
Staff used *my* calling credit to diagnose a technical problem, without my permission. They could have used my account, with their own money. But no. And when I asked why they did so, they had a mou... See more
Company details
Information provided by various external sources
Localphone have slashed the cost of international calling! Each contact gets their own local number - no contracts, no hidden charges, and no monthly fees! We can save you up to 90% on calling internationally than the normal network providers in your country.
Contact info
4 Paradise Street, S1 2DF, Sheffield, United Kingdom
- +442031293129
- support@localphone.com
- www.localphone.com
2.1
Poor
170 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 18% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
I've been having recurring problems with calls dropping and people not being able to hear me on the other side. I wasted the last few top ups on calls that drop as soon as they're received or where the other person cannot hear me. I'm not going back to them.
28 October 2015
Unprompted review
very poor call quality
When I started using local phone, service and voice quality was better..but now a days call quality is horrible. I can't hear anything..most of the time, call will not get connected. Also, even if you have credit, they will say you don't have balance to make calls..you will be screwed if you want to make some urgent calls..better not to go for local phone. Use Google voice instead..
18 May 2015
Unprompted review
Terrible customer service - NO calls are going through
Tittle says it all.
Its been going on like that for a few months now
- I have to manually reenter all phone numbers and PIN code each time i want to call someone using their access number (although those contacts are already registered in my account)
- even then, calls aren't going through (keep saying i don't have credit while i have close to $30 in credit)
- called customer service but they can't transfer you over technical support????!! they only will send them an email...
- and then nothing happened , issue wasn't fixed
Canceling today!
24 October 2014
Unprompted review
Have been using it for more than 5 years now and very satisfied
Not sure what was experience of other people, but mine has been absolutely fantastic.
Their website is very advanced and you will hardly need to use customer service.
Its very economic too and there is no maintenance fee.
9 September 2014
Unprompted review
Dodgy
They let you make calls using the 5 minute test call service which they then forbid once you've started paying!
Difficult to use also.
15 May 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.