Local Mobility UK Reviews 12

Discovered today that the mobility scooter home service, that I paid upfront for on the 2nd of July - will NOT happen, as I could not contact them - closed ? Luckily paid by credit card - so I am claiming my payment back through their system.

Is there any news on this company as my money has been taken but no goods supplied, and unable to make contact with them!

This company has fought tooth and nail not to refund nearly £6000 which my brother paid to two cold calling salesmen. He died weeks later and the scooters never delivered. Insisted on proof of probate which was supplied - then said out of refund period. This is in breach of consumer law. Obfuscated for weeks with knowingly wrong information - staff contradicting each other. Reluctantly agreed to refund. Cheque never received. And now they have gone into liquidation . Family firm whose ethics are non existent. Doubtless use another name to continue trading - which is how thee operations continue to exploit the elderly and vulnerable

My golf trolley stopped moving and I took it to local mobility who were fantastic. All three staff including the receptionists and mechanic could not have been more helpful and polite. Speedy service too and all with a smile, great customer service thank you 👍Jeannette

Excellent company, with 1st class customer services
A big thanks go to vicky .
Who helped tremendously with my replacement after my Luggie got damaged.

Thx to all.

Very pleasant gentleman was a pleasure meet very happy with my purchase and would reccomend paul and the office staff for being so helpful.

I placed an order in January for a second hand luggie,it came damaged. I rang and told them I wanted a refund for it so they arranged for it to be picked up,,they offered a repair,but I said I wanted a refund....when I got the refund it was £85 short of the full refund,they had charged me £85 to return damaged goods back to them, that they had sent. When questioned they are blaming it on their carrier, there was no damage to the box at all and I have photo proof,so do not believe that was the case. I have contacted trading standards over this.What a rip off I am totally disgusted with this company!!!!!

I ordered a large mobility scooter, which arrived well packed & on time. Unfortunately, and I must stress, through no fault of the company or the scooter (which was superb by the way), I had to return it. My contact for all the arrangements was "Jasmine", who answered all my many questions promptly. She made the arrangements for the return, & followed through with communications each step of the way, including when the return money was paid to my account. Jasmine gave absolutely 5 Star service from start to finish & was an excellent ambassador for the company - highly recommended from my experience.

professional and thorough. Took his time.

Placed an order on the 5th January 2021. It is showing on the Shop Mobility as having a complete status and money was taken on the 7th of January. At at the 7th of February we have had no order confirmation, shipping confirmation or delivery. Have emailed (web based system on their website) twice requesting a status update and nothing back from them. Not a good experience so far.

Great website, good products, reasonable price and first class delivery to my elderly mother.