Loans Warehouse Reviews 

1,026
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the staff are exceptionally helpful, polite, and professional throughout the entire loan application process. People genuinely appreciate the clear communication and personalized guidance provided by team members who take time to answer all questions thoroughly. Consumers frequently note that the service is remarkably quick, efficient, and entirely stress-free from the initial call right through to completion. Reviewers feel completely well-supported because advisors regularly follow up, keep cases on track, and consistently secure great financial outcomes. Many individuals state that working with such a dedicated team makes borrowing straightforward and pleasant.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their friendly, supportive, and... See more

Service

Clients share positive opinions on service, highlighting an efficient, supportive, and stress-free process... See more

Customer service

People report overwhelmingly positive experiences with customer service, praising staff for being helpful,... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is exceptionally... See more

Response time

Consumers express great satisfaction with the response time, highlighting that agents are constantly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. From the get go Loans Warehouse were brilliant. They quickly found me a great product and talked me through every step. My loan was a tad niche and they arranged everything quick... See more

Rated 5 out of 5 stars

We cannot reccommed Loans warehouse enough they were absolutely amazing from start to finish, listened and understood what we needed and delivered a better offer than we first discussed They sorted... See more

Rated 5 out of 5 stars

I dealt with a lady called Kirsty Overall, she was attentive, knowledgeable, cheerful and an asset to her company. Never faltered, kept me informed, explained everything, chased up other parties invol... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Many thanks go to Lisa Jacobs who we dealt with throughout the whole process. She was informative, very helpful and reliable. There wasn't anything she could... See more


Company details

  1. Loan Agency
  2. Car Finance and Loan Company
  3. Finance Broker
  4. Financial Institution
  5. Mortgage Broker

Written by the company

Loans Warehouse is one of the UK’s leading secured loan and bridging finance brokers, with over 20 years of experience helping homeowners, landlords, and businesses access flexible funding solutions. As one of the longest-established brands in the second charge lending market, we combine deep industry expertise with a modern, technology-driven approach to deliver fast, reliable outcomes for our customers and partners. We specialise in secured loans, homeowner loans, and bridging finance, working with a comprehensive panel of trusted lenders to find competitive solutions tailored to individual circumstances. Whether customers are looking to consolidate debt, fund home improvements, raise capital for property investment, or support business growth, our experienced team is committed to guiding them every step of the way. At Loans Warehouse, customer service is at the heart of everything we do. We pride ourselves on clear communication, transparency, and delivering results, which is reflected in our consistently high Trustpilot ratings and industry recognition. We also work closely with brokers and introducers across the UK, providing expert support and market-leading access to lending options. Our mission is simple: to make complex borrowing straightforward, accessible, and tailored to each customer’s needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(1,026)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The people involved throughout our application were professional, responsive and kept me informed throughout the process. They took the time to explain how increasing my borrowing on a secured basis could help me consolidate and tidy up my unstructured credit, ultimately saving me money each month. Everything was handled efficiently and the whole experience was smooth and stress-free. I would highly recommend them.

Thanks again for all of your support.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

This company was amazing from start to finish. When everyone else said no they were able to help me. I would definitely recommend this company for loans and mortgages.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Five star from start to finish

Five stars from start to finish to Nick Rember, who has made the application process so straight forward and hassle free. He assisted me with getting a second charge mortgage loan, providing me with exactly all the correct options that I needed for debt consolidation and some small home improvements. All the leg work was done by Nick and I was constantly updated during my busy work day. I would recommend to everyone, using Nick following his very efficient service.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Application

Ellis and Nick explained the process and policies in detail, guiding us through all the paperwork, supporting and updating us with emails and phone calls along the way. Thank you for all your help.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Through and professional throughout my…

Through and professional throughout my application, Nick and Leslie were helpful, knowledgeable and supportive. The process of applying for a loan was far better than I got from my bank, I would definitely recommend them and I felt valued, which is rare these days, thank u to all at the Loans warehouse 👍🏼

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Best service by Lauren /kristy/Rhys

"Hi, just wanted to say I feel much better now and back to full strength! Thank you so much for all your help (Lauren /kristy/Rhys )kindness and support throughout — I really appreciate it. Everything was handled so well, and I’m very happy with the service I received. Thanks again for everything!"

22 May 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Loans Warehouse at a really…

I contacted Loans Warehouse at a really stressful time where I knew something had to change.

From start to finish the team, in particular Nick and Sarah, were brilliant. Answered all my questions as there were complications, consistently communicated all the way through and just left me feeling really reassured with a decision that took me a long time to get to.

From start to finish, the process took a little over two weeks which was also a significant factor in choosing Loans Warehouse. In my opinion the fees are worth it.

Thank you so much.
Fiona

20 May 2026
Unprompted review
Rated 5 out of 5 stars

I cant recommend this company enough

I cant recommend this company enough. Professional helpful and very informative all the way through our mortgage application. Lisa who was our advisor kept us fully informed with emails phone calls . We was all sorted in less than three weeks.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy, friendly and informative

From my initial contact through to receiving the loan, this process has been easy. The staff have all been friendly and helpful - a big shout out to Ellis and Nick who talked us through every step. I love the attention to detail and security steps taken to ensure I am who I say I am to do as much as they can to protect me and my identity from any fraud. I have had my identity stolen (about 25 years ago) and let me tell you it is absolutely horrendous. So to know the steps taken to prevent anyone else using my name etc is very reassuring. From start to finish the whole process was quick and easy. We were given options to consider and we had time to think about the pros and cons of each. At no point were we pressured or rushed. Any questions we had were answered. We would heartily recommend Loans Warehouse if like us you were swimming in options and not knowing which was best. Thanks Ellis, thanks Nick you are a credit to the company.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Having been recommended to Loans…

Having been recommended to Loans Warehouse, I was pleased from the get go on how they dealt with my application, from Rhys going through the advice and client needs all the way through to Kirsty and Lauren in the completions team. Communicative, timely, knowledge, understanding and all round exactly what I was looking for. Speedy is an understatement!!! Thank you!!!!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a really good experience using…

We had a really good experience using Loans warehouse. They came up with a suitable loan very quickly. Kirsty and Lauren made what could have been a lengthy, awkward application process very straightforward. They dealt with any snags with paperwork quickly and efficiently. They effectively took the stress out of the whole process maintaining a friendly professional demeanour throughout. Getting customer service right is a challenge too far for many. Loans warehouse seem (based on our experience) to have mastered it.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I am happy to leave this review on Loans Warehouse


Re. Loans Warehouse
I am happy to leave this review on Loans Warehouse.
I award the company five stars.

The process was thorough and travelled through a complicated situation, which took time to resolve. It culminated in a successful application for funds, no mean achievement in the circumstances.

My principal interlocutor, Karen Li, was unfailingly courteous and helpful. She negotiated the various steps with clarity and professionalism, and kept me informed at every stage.

I have no hesitation in recommending Loans Warehouse for its performance.
Peter Maxwell
2 May 2026

2 May 2026
Unprompted review

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