LN-CC Reviews 2,741

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 361 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fast and efficient delivery service, with many items arriving quickly and in excellent condition. People also appreciate the wide selection of products, often finding unique or hard-to-find brands, and note the ease of the ordering process. However, some people were dissatisfied with the refund process, reporting significant delays or a complete lack of refunds even after returning items. There are also mentions of issues with customer service, with some experiencing unhelpful responses or a lack of communication when problems arise, particularly concerning order discrepancies or incorrect items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the curated... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick shipping, with some... See more

Order

People report ambiguous experiences with their orders. Many customers express disappointment due to... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant... See more

Refund

Clients share negative opinions on refund experiences. Many customers report significant delays in receiving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received some Vivienne Westwood earrings and they were in great condition and shipped out fast. But some of the packaging like the card was bent and it ended up not requiring a signature. Would b... See more

Rated 4 out of 5 stars

Item size description is not so clear. But the packing was fine, & shipping was fast! Generally was a great shipping experience, thanks a lot!

Rated 3 out of 5 stars

Never received my item never shipped my item. Over 1 week and did not ship. 1 star. Stick to the bigger fashion stores like Farfetch cettire senser Update: order shipped will modify rating as neede... See more

Company replied

Rated 3 out of 5 stars

Wide selection of items from which to shop. Customer service can be rather relaxed when resolving returns and refunds, requiring persistence.

Company replied


Company details

  1. Clothing Store
  2. Bag Shop
  3. Men's Clothing Store
  4. Shoe Store
  5. Streetwear Store
  6. Women's Clothing Store

About LN-CC

Written by the company

LN-CC is a progressive retail concept, combining a unique art-based installation store in London and an online platform run with the same attention to detail and forward-thinking approach. Its offering is a combination of independent brands and luxury designers, showcasing a curated edit from the runway and unique collections from around the world. LN-CC presents its own interpretation of luxury, redefining the opinion of modern retailing in a curated, conscious and considered way.

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3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
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Rated 1 out of 5 stars

Return the tax

I've tried contacting them multiple times, but I haven't received a reply!

Order Number: LN-EU-01642362

Saint Laurent Bag
-Le 5 à 7 Bea Shoulder Bag (Code: 098137709776)

This is regarding the incorrect item I received.

The item has been returned, and the refund for the item itself has been confirmed, but
the import duty tax has not been refunded.

This was not a mistake on my part; LNCC mistakenly delivered this order.

Import duty tax is usually refunded via store credit, etc., but
this has not been confirmed in this case.

Please address this matter as soon as possible.

There is no record of store credit being granted or used, and my current store credit balance is 0.

When was store credit granted?

When did I use store credit?

7 April 2026
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Mayu,

Thank you for your review, and we’re sorry to hear about your experience.

We can confirm that your case has now been handled and that the import duties related to your order have been refunded via store credit. You should have received a separate communication with all the relevant details.

Please accept our apologies for the delay and any inconvenience caused. If you need any further assistance, feel free to reply to our email or contact our Customer Care team.

Kind regards,

Trustpilot is assessing this review in accordance with our flagging process.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Cancelled my order for no reason and…

Cancelled my order for no reason and couldn’t even tell me anything nor even automated emails. I literally asked if there’s an automated security issue and they see so incompetent they couldn’t even help me reorder it or even work around it or provide, not even assurance in rebuying, essentially asked me to take a risk and reorder while holding my money ransom expecting me to order to suit their. Their health desk worker couldn’t even understand any issue in this. Ill intent is clear here. Personally motivated help desk staff. Theee people are likely a front of some sort be warned.

14 March 2026
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Phill,

Thank you for your review.

We are sorry to read that, could you kindly provide us with your order number in order to verify if we can assist you further?

We look forward to speaking with you.

Sincerely,

Rated 4 out of 5 stars

Compared to before

This time, I bought a down gilet and a pair of linen trousers.
I feel that the discounts offered during the sale were more modest than in the past.

Although it is not the shop’s fault, delivery was delayed due to the situation in the Middle East.
I pray for peace.

27 February 2026
Rated 1 out of 5 stars

This company should be closed down

This is literally the worst company and I do not recommend. I bought a £3000 handbag that was never delivered (although tracking showed it was delivered) they took about a month to investigate, never showed proof of delivery or signature and returning my money took ages. Dishonest, useless, they should be shut down. Appalling customer service.

24 November 2025
LN-CC logo

Reply from LN-CC

Dear Gina,

We are sorry to read your review and appreciate the opportunity to look into the situation more carefully.

We have verified what happened with your order as well as the communication exchanged with our Customer Service team. As you also mentioned in your message, your parcel has been refunded.

We understand that refunds may sometimes feel slow. In certain cases, however, a refund cannot be processed immediately because additional checks with third parties are required. When this happens, the process may take slightly longer than procedures that are handled entirely within our company.

That said, we have verified that the timeframes we followed were consistent with the verification period that had been communicated to you from the beginning.

If you need any further assistance or clarification, we will be more than happy to help you. Our Customer Care team remains available via email.

Kind regards,

Rated 5 out of 5 stars

I love LNCC

I love LNCC, always the best value, best brands and super fast shipping. My experience has been the best online, other online retailers should take note. Kepp up the great work!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick shipping and up-front affordable…

Quick shipping and up-front affordable prices for high quality brand name items. I am beyond pleased with my purchase of a pair of white faux fur Moob Boots at LN-CC! Living in the US with the constantly changing tariff situation, I was a little hesitant to order, however, the shipping time and price was exactly as quoted. The item was delivered intact with no damage to the box and even included a shipping label for returns in case I wasn't satisfied with my order. Absolutely, 100% recommend this website for everybody including US-based customers!

22 February 2026
Rated 1 out of 5 stars

Terrible !

I will never be ordering from this company again, and have let everyone I know not to. I have waited almost 2 months for a refund for an item, and despite going back and forth probably 10 times, they still have not refunded me. It's terrible, I have never known another company to be this bad. I am furious and demand this to be taken seriously!!

4 March 2026
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Lauren,

Thank you for sharing your feedback.

We are truly sorry to read how frustrated you feel about this situation. Please rest assured that your case is being handled with priority and that we are already in contact with you via email to resolve the matter as quickly as possible.

As the discussion is currently ongoing through our private correspondence, we kindly invite you to continue the conversation there so we can provide you with the appropriate assistance and updates directly.

We sincerely apologize for the inconvenience caused and appreciate your patience while we work to conclude this matter.

Kind regards,

Rated 5 out of 5 stars

Great experience

Great experience shopping with LN-CC. The website is easy to use, the selection is amazing, and the checkout process was smooth. My order arrived quickly and was beautifully packaged.

Everything felt premium and well taken care of. I’ll definitely shop here again!

5 February 2026
Rated 1 out of 5 stars

Received no refund

Returned the order, received no refund. They don’t reply to my contact forms, emails and WhatsApp messages. I’ve got proof of delivery (signature and photo of the person holding the return parcel). I will be reporting this to the police if this is not taking care of until 20th February.

1 January 2026
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Customer,

We are sorry to read your feedback.

Please note that all returns are subject to a standard verification process in line with our return policy before any refund is issued. In certain cases, additional checks may be required, which can temporarily delay the refund timeline.

We remain available to assist and encourage you to contact our Customer Care team directly, sharing your order number, so we can review your situation further

Kind regards,
LN-CC Online Store

Rated 5 out of 5 stars

I love shopping on the LL-CC platform

I love shopping on the LL-CC platform — great products at great prices, and the ordering process is easy.
However, they should inform sellers (UK or Europe), to allow customers to redirect packages to local pick-up locations. Receiving a UPS package in Sweden can be very inconvenient; I was almost forced to send it back to Italy, the original shipping location.

7 February 2026

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