Lloyds Banking Group Reviews 

Well Firstly I must say if any of you ever have to deal with -
•Jayne Opperman - CEO, customer relations.
•Tracy Rose - Group Executive Complaints
•Lee Hayes - Complaints Handler
Then I wish you all good luck. I made a payment on my credit card which the vendor never received or contested. However, the debt was added to my account nonetheless to be paid. I raised this issue with Halifax after the 30 day period inline with protocol for a section 75 claim back. Baring in mind they wanted evidence of this for a transaction that never happened, what possible evidence could I supply. No order number or receipt ever existed. Just the payment shown on my credit card statement. Tracy had contacted me saying her colleague would be in touch later that day. Lee, called a several days later. Initially he reimbursed the money and agreed that the bank had handled it terribly and should have been in touch to explain the procedure. To this day, they have never contacted me. This alleged transaction took place in October 2024. Lee told me lots of things on the day he rang me, none of which appear to have been correct, or indeed happened. The main one being that no further action would be taken by the bank as he had been tasked with overseeing this Complaint, which would supersede any further contact from the bank itself. This was incorrect. After explaining to me that I would keep the refund unless the vendor could prove that the transaction did take place, and they had 30 days to do so. This passed by and was never challenged. However, Halifax deducted the money from me once more as I had not provided them with the evidence that they had asked for 30+ days prior. How could I possibly surrender any such evidence to them in my defense. I contacted the above named 3 once more to explain what had happened and I have never received a response, so have ended up paying the debt. So much for section 75 security. I have been duped by my bank, not the vendor, this lay solely with them as the response explained why they were adding the debt back to my account for payment. It should have been an open close complaint. Lee was actually more interested in getting me to agree to closing the case down so he could pat himself on the back and presumably earn a high score for successfully dealing with this complaint in a timely manner and bringing it to a speedy, satisfactory conclusion for their customer. How false, the reality could not be any more polar opposite. I refused to agree to it, as I knew if it all goes wrong at the end of the month, starting over would be a nightmare. I have never dealt with such incompetence at such high level. The bank never followed correct protocol for this situation and the Chief Execs office failed on all counts, miserably. If the CEO fails to sort out their customers complaints, then who else is there to do so in that organisation. The ombudsman is the only other port of call.

I have been with Lloyds for 32 years. Not had many problems to be fair. However trying to set up an account for my child has been like pulling teeth. I have rung customer service twice and they don't have a clue. I have been trying to set up this account since November. Now January and I have still not succeeded! The application goes through but then nothing..... it's like tumble weed...... how many times will I need to fill in the same form for it to be successful? I even had to change my account from a free to a chargeable one just so I could get this account for my child..... to which I still don't yet have!!!!!!

The staff at the Knowle branch on the Wells Rd always deliver an absolute first class service and today I was really impressed by Lisa who was not only knowledgeable but throughout was patient, spoke with such clarity on a range of options whilst demonstrating fabulous interpersonal skills.

Need to train staff in the correct procedures

Today, I had to support my friend with autism to ring lloyds bank to help them with their online banking. Due to their ASD, my friend finds phone calls immensely anxiety inducing. I was genuinely disgusted by their treatment of her. I work in the public sector myself and I would never talk to anyone that way, let alone anyone with additional needs, so the excuse that they weren't aware doesn't not matter. They were getting increasingly impatient with her, using a condescending tone and patronising, very clearly being disrespectful towards her. I understand it can be a stressful process but it was genuinely horrible to witness. My friend was quite upset afterwards and so was I. No one should endure that.

Very bad customer services.

I'm a customer of 40 yrs plus, with substantial savings with the group, and a shareholder. My father in Law sadly passed away, I approached Lloyds to open an executors account as an executor of his estate (which is substantial) - nothing doing, I am still awaiting a return telephone call after 3 days. Shocking, totally unacceptable, I worked for Lloyds myself for 30 years as a senior corporate manager, it's so saddening to see how far the organisation has fallen professionally.

Had reduced my account balance to zero a few years ago as the interest rate was terrible. Asked them to close.

This week I start getting messages from Llyods saying I have to log in. Log in results in error please try again later.

Rang up and was advised I need to go into branch. Went into branch to close the account. What a waste of time. Took about an hour to sort.

Accounts can be opened online and actioned but they need me to go in physically to close?

Very unhappy with the service and the time wasters. I won’t be using Llyods again.

Avoid Lloyds bank like the plague

The mobile app is shocking, I went in to approve a transaction Lloyds declined the transaction and then reported my account for fraud. Blocked my card, blocked my account and I had to go into a branch to gain access.

I had an actual fraud transaction last week, 3 attempts and Lloyds let the transaction go through. £300 out of pocket, you cannot get through to the fraud line staff frequently hang up the phone and wait times are over an hour I spent 6 hours ringing through to Lloyds after being hung up on twice and the issue was still not sorted.

They even block mobile app transfers, I do not recommend this to anyone. They are overly cautious when you try to spend your money but let fraudsters get to it.

This company that controls Halifax bank use a system to process bank account applications cifas and CRAs but when they do checks they only read what these companies hold but never stop to think this information could be false they just bully and target protential customers with it and decline you, banks used to help people with opening account 15 years ago now they see you as a risk cos of this nonsense no wonder people are losing faith in uk banks these days turned into pure arrogant bullies it's pathetic 😠🙄

Giving one star is being generous. I have been with them for over 12 yrs but they are getting worst day by day. Went with an issue to the reading branch and was told straight to the face that they could not help. The staff have no idea about their job. Had to stay in que for over 15 minutes only one person serving and about 15 to 18 people on queue very one waiting was getting frustrated. Have to change my bank I would recommmend people not to have an account there. I would close my as well as soon as possible

Never can get through to customer services, always experiencing high call volumes. But all working from home & doing nothing, when you do get through after a hour or so you have the pleasure of hearing crying children in the background.

So unprofessional, it’s about time you get your staff back in the banks & offices !!!

The difficulty in finding due dates for credit card payments and also phone number is irritating to say the least. Telephone number used to be on credit card but not so now. We have everything to lose they have everything to gain.

Had fraud on account rang them to let them know sorted it and then blocked me for investagations but had to ring for update to tell me they are closing my accounts shithouse bank dont even deserve a star and all can not be wrong about this mickey mouse firm

Worst bank by far

The custmomer service of LLOYDS is -4 , wrote and I read other customer rewiws of others service and member ,at talking over the phone useless ,writing them noty reply ,by all means ,frankly LLOYDS DO NOT CARE if you cannot pay your bills ,water ,gas ,or you are sick or not having money for essetial stuff as food ,basic need s.It does not matter the languange with them experince or age group etnicty ,they will be taoatlly ruthless ,unhuman ,barbarian if they could take your body parts to sell them on a market they will do it .It is not a critical experince it is 88% accurate ,described and brief .READ THE REWIWS FROM OTHE PEOPLE WHO MAYBE CANNOT PAY A MORTGAE kind of and needs .LLOYDS bank will use u as a client never be by your side as custmer or encorouge you to open a bussiness make money family and any other circumsatnces of daily life .You can be sick ,without money for you daily needs to buy existent and they will leave you to die worse than prison camp . up before joining this bank .Trustpilot moderators do not alter or modify Employees who are in a industry under coorporate branches and not above the level of big bussiness awhich a bank makes money most not caring about working class ,background etnicity gender ,chrome-extension://aeehekhncjhhmchjolinnihgdpapmljk/assets/img/cat3.gifor any problems financial of a customer money from illsuison and packages which there are on a paper not in real commerce some of them show only

Shocking Customer Service closing all my accounts after many years of being a loyal customer with Lloyds, Halifax and Bank of Scotland.
Made an enquiry why having received a text message stating my account was in overdraft which was wrong customer services explained the phone call was for another Customer using wrong phone number.
As a result Lloyds closed all my accounts giving two weeks notice by Manger J T
Will never use Lloyds accounts ever again and wish to warn other account holders to be aware of their disgraceful service to life long account holders

Hard to make any payment in credit card when abroad, so I carry an alternative card.
Hard to transfer money, as then I have 20 minutes with the anti fraud team to say it is really me, and yea I really do want to transfer money.
I thought the second time transfering money to same people it would now go through - except they want the anti fraud team to have another lovely (and long) chat with me again.
It feels like having ask mum and dad is I can spend my pocket money please, except I've banked with these guys for 40 years and now opening other accounts with other banks in order to be able to access and move my.money!

Lloyds Fraud prevention team are the most unprofessional and disrespectful team I have ever encountered they blocked my account and told me to call! After 3 long awaited calls they told me to go to branch which they knew was closed, i called them again and the team seems to take my complaint personally and got angry and blocked my card on Saturday and Sunday I have nothing to make shopping for my kids as we do shop on Sundays only! Very disappointed really.

Absolutely atrocious customer service!!
Behaviour from the representatives of Lloyds bank is shocking,
The have no phone etiquette,
Zero customer service skills and have no respect
It’s the second time I’ve call and the representatives raised their voices!

Why does such a big company use people who can’t speak nor understand!!!