Sans Reviews 

170
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love how easy the products are to set up and note that both the air and water purifiers make a massive, noticeable difference in daily freshness. People frequently mention that online ordering is simple and fast, while the units run remarkably quietly and effectively eliminate household dust, pet dander, and unwanted cooking odors. Some reviewers were not happy with customer support, mentioning frustrating communication hurdles and difficulties getting proper assistance with product returns or replacement parts. A few consumers also pointed out ongoing challenges with obtaining replacement filters through the automated subscription models.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that it is very effective at purifying the air and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional performance and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the units are simple to... See more

Customer service

Reviewers express great satisfaction with customer service, highlighting quick responses and helpful support... See more

Order

People report positive experiences with order, noting that ordering and delivery are remarkably easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived in good condition. Found it very difficult to reinstall the filter after removing the power cord. Could have been made more clear in the manual. Also on 2nd day colors on air quality indicat... See more

Rated 5 out of 5 stars

A nice purchase experience always gets better when it actually works as intended. Online purchases can go sideways quickly, the sting is worse when the scam is exposed. Sans will go in the legit... See more

Rated 5 out of 5 stars

The Sans Water Purifier was easy to unpack and set up and simple to get started drinking fresh and clean water once again. We bought an extra Glass Pitcher so that we can use one for our Keurig Coffee... See more

Rated 5 out of 5 stars

Just reading reviews definitely inspired our purchase! Then, we knew someone who purchased two! Couldn’t be happier with the elimination of dust and odors from cooking or from using scents like per... See more


Company details

  1. Home Goods Store
  2. Environmental Health Service
  3. Water Purification Company

Written by the company

At Sans, we believe that home should be your healthiest place. That's why we create thoughtfully designed products that improve the quality of what surrounds you every day—starting with the air you breathe and the water you drink.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(170)

157 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dog Daner & dust

I bought a large SANS air purifier after reading a lot of reviews. I needed it because we have a lab and she sheds a lot and there is a lot of dander floating around in the house. It has worked extremely well so we ordered two smaller ones for the bedrooms. Haven't gotten them yet, but feel they will make our air less irritating to our eyes and sinuses.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great machines

I bought the bundle and as of right now I am very happy with both of them! seem to be very well made, very quiet. I have only set them up 1 week ago and can tell a huge difference in my air quality!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING AND WONDERFUL

I have seen the advertisements on FB...I was at first skeptical....after reading what people had to say I said...OK give it a try....BOY am I happy I did...this is an AMAZING machine...our home is less dusty and when it detects something in the air it speeds up, changes color so you know it is working to clean up the air your breathing...and when it does IT'S JOB it goes back to a quiet speed...BRAVO SANS...get yours NOW...I also found the best pricing was on the official web site...so buy direct and buy now...

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome!

This little machine does exactly what it states! Since using the dust is gone and the dog hair is almost non existent plus my sinuses have definitely seen an improvement! Definitely impressed!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

I appreciate the look of the unit

I appreciate the look of the unit, the quietness that would be good even in sleeping areas. The fact that it can work an amazing amount of footage in the home. Technically it would cover our entire home, 1750 feet. I would recommend this company as factual with regard to their products.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Really love this air purifier

Really love this air purifier. I was skeptical at first when getting it, but it made a believer of me within the first day of use. I got up the next day, and could breathe without coughing. Huge relief. Would definitely recommend it if you are looking for one.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company - Great Products!

The Sans air purifier is quiet, efficient, and incredibly easy to set up and use. It helps eliminate unwanted odors, and the level of dust in my home is down. I have a large house and ordered minis for the bedrooms and one full-size for the main living area, and they work great. I would recommend this company and its products. Five stars!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Works as advertised…

The air purifier seems to be helping with my daughters allergies I have not heard sneezing in a couple of days and I've been running the purifier for a couple of weeks now. I am extremely impressed, plus it cost 600 dollars less than my Molekule.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

The company was wonderful to work with

The company was wonderful to work with: responsive, kind, and clearly committed to making sure customers are happy. The whole experience, from purchase to performance, has been outstanding.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Great air purifier

The website was easy to navigate and offered multiple product selections. The delivered product works well and performs as described. Set-up was easy.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Cleaner air

A nice purchase experience always gets better when it actually works as intended.
Online purchases can go sideways quickly, the sting is worse when the scam is exposed.
Sans will go in the legit column.
This air filtration works.
The filtration is next level.
Anyone wanting cleaner healthier air at home will feel the difference.
Breath easy this is it.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service …

This company provides great customer service. I had a question about how the purifier works once I fill the tank with cold tap water. The customer assistant answered back right away by email. I realized I did not turn the pitcher correctly towards the unit. I thanked them for their quick response and was encouraged to reach out should I have any more questions. My family and I are also enjoying drinking the purified water and breathing cleaner air thanks to this duo unit from Sans. Would highly recommend this company to others!!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered two of the minis

I ordered two of the minis, one for my living room and one for my bedroom. I wake up and am not stuffed up anymore which is huge.
I have a 90 lb golden retriever that sheds as he walks. The amount of hair and dander has been significantly decreased which means no more sneezing repeatedly. Very pleased with my purchase.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

This is such a must have item

This is such a must have item. Setup was simple and you can drink clean and safe water right in your home. Ordinary filters cannot remove the contaminants that the SANS filters can remove. Of particular interest to me, the SANS filters cannot removed PFAS and microplastics.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great customer…

Great product and great customer service. Grateful I found a convenient and easy to use countertop water filter that uses RO and UV. All my questions were fully answered when engaging with live online support before I purchased my unit.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Sleek, Simple, and Super Convenient

I’m really happy with my SANS water purifier! The design is beautiful and modern — it looks great on my counter. The built-in hot water dispenser is a fantastic bonus and makes it so easy to prep tea or coffee in seconds.
What I appreciate most is how simple it is to use. No complicated setup, no confusing buttons — just clean water at the touch of a button. It’s efficient, reliable, and exactly what I was looking for. Highly recommend!

23 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look