Livedrive Reviews 

The Livedrive program is continually improving and easier than ever before to use. I recently reorganised my files and Livedrive had to back them up from scratch in one go, about 300GB of files. I did think i should have carried out this backup in more manageable portions, however with support of the integrity check (guessing there was a logjam of files) i was fully backed up in no time.
I don't like to rely on just one back up but having had too many in the past created a backup nightmare (and i am still sifting through my files deleting duplications i,e, when i am satisfied they are duplications!) and am now comfortable with just LiveDrive backing up all my files together with Dropbox free portion overlapping with selected critical files. Whereas i hope to eliminate the duplications in the coming year i also should be adding to my media collections, so far dumped in a disorganised mess in their respective video, music and photos folders, and feel that £38 is a small price to pay for the peace of mind afforded to me by the duo of Livedrive and Dropbox. Ok, until you have some kind of disaster you cannot know if a backup will really perform but from the few occasions i have restored indivdual files from both Livedrive and Dropbox i have located them in the backup and restored them quickly and easily. This accessibility of the latest versions of individual files and folders is important, something you can't do, of course, with Hard Disk copies which, for one thing have to be physically recorded and for the other, can only be historic backups however often they may be done. As i write this i am thinking that maybe i could do a free Paragon copy of my films and music collections that don't change (not instead of but in addition to the backup of these in Livedrive) and store this copy on my external disk (if it still works after i dropped it and with the other risks specific to a physical backup) as a third copy for these specific items, no harm in that, if i get around to it.

After using Livedrive for at least 5 years it stopped working on my PC, I contacted support but the only option was something way too complicated for me to do, so I was left with no back up in place. I've had to switch to another provider so I can't give them a good rating based on this.

Livedrive has got me out of various scrapes; hard disc crash, change of computer, saving a new document on an old file name and other similar stress-raisers. It's simple, works in the background and doesn't need a degree in computing or prehensile thumbs to make it work.

I've used Livedrive for years, and recently had to fit a new hard drive to my PC. I have over 3tb of backed up data and so dreaded the fact I might have to upload it again. I didn't but it did cause some issues and so had to get into the support system to get it fixed. Long story short, lots of back and forth but all professional, helpful and to a final successful conclusion. For the price, the continued improvements to their product and that it's not tied to some massive US advertising company but a UK company the icing on the cake was that they are helpful, professional and effective in their support. Happy to recommend them if you want a true unlimited online backup.

I have been a LiveDrive customer for many years, backing up thousands of files and forgetting about them. Now when I need those files it turns out a good number of them can not be downloaded. Support acknowledged that this was an issue on their side but never got back to me with a solution. Clearly, those files are gone forever. If you are reading this review and doing your due diligence whether you should sign up to this service, please DO NOT, save yourself the trouble of losing files and go somewhere else.

Would NOT reccommend. I was a paying customer of livedrive for several years, before they randomly shut down my account, thus deleting everything I had stored on the cloud. Disgusting. All the postive reviews are shills.

I have never used livedrive nor requested it but keep getting emails telling me to please unsuspended (their spelling not mine) my account so my computer is safe from fraud attacks blah blah. What a joke, no way am I even going to consider using a UK based company that Ive not even looked at online

I have been using Livedrive for a number of years now, both through work and, more recently, at home. The majority of customers that I deal with and have Livedrive are very happy with the service and it creates an affordable and, on the whole, dependable backup solution for them. On a personal note I have three PCs reliant on Livedrive for data backup and the platform works senselessly. I have a small ongoing issue, however the support from Livedrive is very quick and helpful. For domestic backups I find this to be a very fairly priced backup solution with good support.

When it works, it's OK, but if something goes wrong as is had, I am talking to sales because even though I have a business account, there is no way to speak to support and as it happened they not there "at the moment" (3 pm UK time). This is not the first time they have no clue what is going on, and to me, it will be the last I hope before I move somewhere else. NOT recommended at all

I have used Livedrive for several years. Of recent, their service has been failing with lost online documents. It is also unable to fully update/add files to their system.
When I raised this issue with them their customer service threatened to erase all my files within 3 days unless I agreed to continue with them. See below email extract;

"If you do not wish to contact my colleagues, the closure will be actioned automatically within 3 business days, and once this is done any data transferred to Livedrive will become inaccessible and deleted from our servers shortly afterwards.

This said, I would like to assist on this matter more directly, and resolve the root cause. Given the circumstances and situation, I would like to discuss this with you directly over the phone and, if necessary, do a remote connection and have a closer look at what's happening. Please let me know if this is acceptable, and what number I can reach you on, as well as what time would be convenient for you.

Kind Regards

Ilarian
Livedrive Customer Support"

I have asked to make a complaint and also to be forwarded a copy of their complaints procedure which livedrive have refused.

I would avoid this company at all costs.

Unlike most any other soft ware,; you cannot cancel online, and must make a call to England during their business hours. Obviously designed to make it virtually impossible to do, and don't try to remove your cc info, because it's not possible. Will have to block with cc company.
Oh, no problem signing up or upgrading online!

customer support is good , but the reseller pricing is bit too high, (they will increase the price as they wish ) , and even after . a long time customer no adjustments or any support . but overall okay.

Have had a business account with LiveDrive for a couple of years now. The service has worked well for both backup and briefcase (cloud share drive)

I did have an issue with the Briefcase service and submitted a support ticket, honestly not expecting much to be done about it. After o few messages back and fourth with some suggestions the problem was still not resolved. I was then offered a remote session to assist and a phone call which certainly sped up the eventual resolution.

I had another phone call from their support upon resolution to ask if everything was now okay.

Having had an account with LiveDrive for a while now, I can see that their support nowadays has certainly improved from where it was a couple of years back, which is a positive sign.

I signed up for a trial but found the online service, although fine for PC backup, would not scale to the speed & volumes I would need for video files. As it was the weekend, I was annoyed that I could not cancel easily online, but searching their help I found a cancellation form. I followed it up with a telephone call on the Monday morning and met rapid, polite & effective customer service. Hopefully this is the standard everyone will meet in future - but please Livedrive, allow online cancellation and hit 5 stars! :-)

Terrible service, terrible product.... I have just lost 3 months' worth of data. The programme was no longer synching. I contacted livedrive support who told me to uninstall the app and download the new one. The new one won't install. I can't access any of my files unless I go online, but even then the last 3 months' worth of data are not there. Livedrive closed my case before they had even tried to fix it. I contacted an IT expert who said it didn't surprise him at all as he had had some other bad experiences with them. Bargepole.. bargepole...

This is not a comment on the service it is a comment on closing an account. They make it purposefully difficult and try and try to keep charging you unless you go through a long-winded telephone call and to the UK hopeless if you live overseas. Happy to take your money but not happy to provide local calling numbers irrespective of time which you have to spend. I had two accounts closed one and used the other until this year when a technical issue made me close it. They mned information on my latest account and used the credit card information to charge for the old account and did this TWICE to the tune of USD 288 twice. If you sign up for Live drive through Apple they do NOT allow this sharp practice a very good point to Apple they allow you to go back to Apple press a few buttons and close it no fuss. Afterall what is the point of making it possible to open in minutes but close it by having to call a number overseas only open 9 am to 5pm other than to make it difficult and get away with charging you for something you do not or no longer want. Consider Google, Microsoft one drive and of course Apple Icloud as alternatives that you can close and amend in a few clicks.