Little Wings Factory Reviews 

Sent the completly wrong dress. I ordered a beautiful satin ballgown dress paid a fortune for it and had to pay extra €30 customs charges as i live outside UK and I waited 3 weeks for delivery. What they sent me was a cheap, horrible looking dress that has collar, buttons down front and huge split in the front that doesn't cover your private parts. Anyone can clearly see the dress they sent is poles apart from the dress I ordered. I contacted their customer service straight away and their customer service was really shocking. They admitted they sent wrong dress but didn't apologise for their mistake, didn't offer to rectify their mistake and send me the dress I had ordered and paid for, they said as I live outside the UK that their was no exchange. To be honest anyone I spoke to just didn't care, they got my money and pawned me off with cheap, nasty dress so they don't care after that. Just told me that if I was dissatisfied with the dress to send the dress back through registered post to them at a really expensive cost to me for registered postage and packaging as live outside of UK but will be given no refund as outside 14 days. I wasn't going to be out of pocket more so now I am stuck with this cheap and nasty dress that I paid a fortune for and I can never wear. The dress is not even fit for the charity bin. Don't use Little Wings especially if you live outside UK, they won't exchange outside UK and won't give refund if over 14 days which it will always be over 14 days with international postage.

This dress and petticoat combo made me feel so pretty. I usually wear a size 16 and ordered an 18-20 and the sizing worked (wee bit smol on the bust and upper arms). Changed out the belt to nip in my waist a bit more. Overall fabulous quality; there was a little snagging on the body and I contacted customer service about it who were so helpful and quick at getting back to me. Don't hesitate, just order. Great dress, fab company

Slower delivery than my first order. This dress was made from a flimsy fabric, cheap and nasty. Bought a size 18 which wasn't true to size. A perfect fit for my size 14 friend. Disappointing for my second purchase. Made me think twice about ordering again now, sadly.

Great dress , quality is lovely & delivery was really quick too 😊

Poor quality, poor customer service.
I ordered 2 items from this company after it was recommended by a friend. When they eventually arrived, I kept one item and returned the other as it was extermely poor quality. The fabric was very thin and the dress was poorly made. I have since worn and washed the item I kept (in accordance with the instructions). It washed badly and was out of shape. Furthermore, I was about a week outside the return time limit for the rejected item. I was offered store credit. I explained that I had had Covid and had been unable to return the item in time ... I was abruptly informed that Covid was 'no longer a restriction'... I did indicate that I was very ill, and couldn't get out of bed ... I was told by email that I should have contacted them by phone or email ..!!! Thanks, LWF .... You may keep your store credit.

Loved my dungarees they are well made and fit perfectly a bit too long but I am a 27inch leg and need to take them up
Delivered quickly

I've been in love with Little Wings Factory since they sold their tulle skirts and I bought every one of them. I love the silhouette of their dresses. I will forever order from Little Wings Factory.

My garment was lovely, but unfortunately the style didn't suit me. Returning it was easy, with a return address sticky label supplied, and the refund payment was quick.

Easy ordering and prompt delivery.First class service

A small company but don't expect personal service.
I ordered a dress and underskirt in two sizes and returned one set on the 14th day. I awaited my refund and when i didn't receive it emailed to complain. I did not recieve a response and so raised a dispute with PayPal. Customer service then contacted me but would not refund me the £112 due as they said i had exceeded the policy days for returning. PayPal eventually have given me my refund after i appealed.
Appalling refund policy and service by this company.

Poor returns service. You have to pay yourself to return the item and then, if it does not arrive within 14 days of you having received it, they refuse to refund the item. I paid over £80 for a dress which sadly did not suit me but, due to illness, was late returning the item by two days. The company acknowledged receipt of the return well over a month ago now but refused to offer anything more than a credit note. Well, it is a month since I last had a response from their customer care team and I have emailed them multiple times and I still have yet to be issued with a credit note. So sad when you put your trust and money into a small company and they treat you so poorly 😔

Quick delivery,and refund..lovely dress I ordered but unfortunately style not for me.....thankyou.

Slight blip with postage surcharge, which was resolved in a couple of days. Purchased 2 dresses, both lovely, nice quality material. Fit very slightly snug but both dresses flattering. Will use again. Sadly my 10% discount code did not work for me but it did not spoil my overall experience. Will use again

I had to send back the items, not because they were faulty , they were not appropriate for the occasion. The company refunded my money really quickly and the customer service was excellent. Thank you.

Speedy delivery, dress was exactly as described, there were lots of different size/age ladies showing the dress on normal women on the Facebook page.
The dress is great quality and I can't wait to wear it for an upcoming wedding

Have never ordered online before and was quite wary but I ordered the luna dress for my son's wedding and wasn't disappointed. I also ordered the petticoat to give that extra fullness. The dress fitted lovely the only criticism is it was badly creased so I have had to leave it for a while before ironing

Beautiful dress, excellent customer service

A lovely dress which is so comfortable to wear! It came super quick to so I was able to wear it while visiting my parents 😃

Prompt delivery. Good quality but too big for me as petite.