Mylittlesmith Reviews 42

Doesn’t advertise prices honestly at Trafford centre. Says it includes the engraving but when you come to pay it’s an extra £5 if you have engraving on the back but on none of the signs does it state this. Also ignores social media messages. Not impressed. Won’t shop there again

I had a little predicament when ordering my bracelet for my girlfriend as i didnt realise the cut off date for Christmas, i emailed the enquires team and a lady called isabela helped me and provided me with customer service i couldnt fault.

Helpful, Understanding and quick to respond to my replies.

She is a credit to your team!

was served by a lady - named Simra. Was too busy on her phone to serve, rude customer service- extremely impolite throughout the experience. Very disappointed- came with the intention of buying multiple grifts and left with only one due to her attitude.

10/10 amazing company

Really good customer service, necklace is lovely bought as a gift. I have necklace myself it's lovely. Said delivery was in 3-5 days was delivered in 2.

5 stars! Great customer service

I had been given a very special gift from one of the students I taught.
The necklace broke and I emailed LittleSmith to see could they fix it for me.
They emailed back straight away.
I posted the necklace, LittleSmith had it fixed, and delivered back free of charge within a week.
The necklace was in a beautiful little box.
The customer service here was absolutely amazing. I was dealing with Delia over email, she was amazing.
I’m so happy with my necklace.
Thank you LittleSmith!

So disappointed. Terrible quality.

Necklace tarnished and I was told by customer service: "Please note that with all our items they are not meant to be worn on a daily basis through daily activities and they will lose plating."

Really disappointed as the necklace looked lovely when purchased. Waste of money

sent out a replacement necklace same day that i emailed them regarding the issue which was totally not their fault, Isabela is an absolute credit to this business and a credit to the jewellery making business as a whole and her customer service makes me keen to return in the future!

Not sure why there’s so many negative reviews. Ordered a necklace which arrived within 4 working days. Gorgeous jewellery and great price.

Very poor customer service. I ordered a necklace in BT2, asked could they do a Fada before ordering and was assured they could. Went to collect and no fada plus half the letters are blurry. Very poor quality compared to the ones I had made in arnotts at Christmas which included Fadas. No reply on email or social media. Would not recommend

Very disappointed with my necklace received it as a gift teardrop charm but because I have more too many charms some of the charms keep turning the wrong way. Very annoying. Would not recommend the teardrop, and when I complained they were less then helpful.

I ordered two 3cm necklaces online as a Christmas present. The quality was abysmal with chipped letters and words falling off the necklace - the specifications were not even correct. Both of these necklaces were made and sent via post by the Brown Thomas branch in Cork. I contacted customer service for littlesmith online to no avail, so I decided to go to the Littlesmith branch in Arnotts Dublin. Analía was absolutely fantastic and remade both necklaces beautifully for me. I am in love with the new necklaces, and the quality is a far cry away from the original ones. If you want to buy one of these necklaces, please go IN PERSON to Arnotts Dublin, and avoid the branch in Cork, they clearly do not have ANY quality controls.

Got name printed on the necklace then told to wait 40min and then came to pick it up and forgot the word on the necklace and then told to wait additional 20mins

Printed name upside down and will not offer a refund or replace told to turn bar other way but then other two names are upside as this was a gift I had to buy something else wouldn’t recommend this place also stop responding to me STAY well away

Over couple of months have done multiple purchases from LittleSmith. Absolutely beautiful necklaces that have been adorned by everyone gifted. Thank you Jay for your personalized attention and care in carving these special momentos

Words cannot explain how above and beyond myLittlesmith take their customer service. I’ve had my necklace for over two years and it’s extremely sentimental to me and I wear it daily. The clasp on my necklace broke and I was utterly upset as this necklace means a lot to me. I got in contact with Jay who couldn’t be more helpful he ensured that my necklace was fixed and even went further to reink the lettering as this had truly faded to nothing from wearing it daily.

Thank you Jay I will truly have this necklace for life and I couldn’t fault the quality.

Got personalised necklace for Christmas. It tarnished and the writing came off some of the letters within 2months. Brought back to arnotts and told you cannot get even water on it so that's reason for tarnish so nothing they could do. Would not recommend this necklace

Can’t get hold of anyone messages on every platform available want to cancel one of my
Orders and there is no option to do this

Amazing company with excellent customer service. I dealt with a person called Jay who went over and beyond to help me. All my emails were responded to quickly and my issue was resolved. I have ordered a few pieces from them and they are always delivered on time. I couldn’t fault them. Thank you Jay for all your help. Sharon.