Little Nation Reviews 

209
•
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported that customer service was terrible, citing prolonged communication delays, unhelpful automated replies, and a complete lack of responses to their urgent help requests. Reviewers also highlighted severe issues with orders, noting that packages frequently arrived incomplete, damaged, or entirely incorrect, leaving buyers without proper resolution or refunds. Some people were satisfied with the prompt and helpful customer support experienced when resolving specific ordering errors or seeking additional product information. Others noted that certain items like bikes and trampolines were lightweight, surprisingly easy to handle, and thoroughly enjoyed by their children.

What people talk about most

Product

Customers had mixed experiences with product quality, with some reviewers praising lightweight and affordable... See more

Order

Reviewers highlight negative aspects of ordering, frequently reporting severe delays, missing items, and a... See more

Response time

Consumers find response time to be a major source of frustration due to prolonged delays. Many reviewers... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting ignored emails, delayed... See more

Quality

People report negative experiences with quality, stating that items fall apart quickly, arrive damaged, or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bike arrived quickly The quality is shockingly bad in my opinion I’ve built loads from bikes to slides to climbers and the balance bike from little nations was by far the worst I’ve ever built. Clam... See more

Rated 1 out of 5 stars

The customer service is terrible. We ordered a trampoline, where the sides don't stay up. Raised a ticket with them and got an automated response saying ten day response time. Its now been a month and... See more

Rated 1 out of 5 stars

Customer service is terrible. They labelled our order incorrectly so that it has still not been delivered when ordered 10 days ago. Yesterday after many tries to contact them, online chat never had an... See more

Rated 1 out of 5 stars

Bike that I purchased for my son’s birthday fell apart 2 months later and it was all parts that came preassembled. They refuse to honour any warranty, they’ve also stopped responding. Poor products an... See more


Company details

  1. Children's Toys Store

Written by the company

Discover Little Nation: Your One-Stop Shop for All Things Kids! From Toys to Clothing, Find Everything to Spark Joy and Imagination in Your Little Ones' Lives.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(209)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 3yo son LOVES his new balance bike

My 3yo son LOVES his new balance bike, we tried many different bikes before this one with no success at balancing but as soon as he hopped on he was a natural!
Shipping was fast and we live rural.
Assembling was so easy that my 3yo could build it in his own with my direction. We never leave the house without it! Its replaced the pram. 10/10 recommend

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Great bike, great price, seamless process

We bought a toddler balance bike through Little Nation and couldn't be happier with how everything went. The bike arrived quickly, it was easy to put together, the toddler loves it (and we love it because it's so light to carry once they get over it)! Would very happily buy through Little Nation again.

7 June 2024
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars…

If I could give zero stars, I would. DO NOT USE THIS COMPANY. I echo what others have said about the return. Despite supposedly being a UK company, the return address I was FINALLY emailed is an Australian one, with postage costing me almost the value of the helmet I bought. None of my complaints were even acknowledged in email correspondence. Terrible customer service. So cross and wish I’d read reviews on here first.

21 August 2024
Unprompted review
Rated 1 out of 5 stars

I have found returning the item to be…

I have found returning the item to be more difficult than I was expecting.

There is no return address provided on the website. You need to raise a return via email. Following this I was refused return address until photos were made. I was asked for photographs of the item and the item packaged up for return.

I have send the requested photographs and the customer service agent will not provide the return address. I am not used to a drawn out return process like this when ordering online.

It appears that I will also be paying for return postage, if I’m ever provided the address. This long process is not ideal when you work and a baby with have limited times to make the trip to the he post office.

I will not be using this company again.

10 August 2024
Unprompted review
Rated 1 out of 5 stars

WARNINGS ⚠️

WARNINGS ⚠️
I wish I had read the reviews before buying. This is the doggiest company I've ever bought from. I sm stuck with a scooter that I don't need and can't return it because their address isn't recognised. Customer service is non existent.
YOU HAVE LOST A CUSTOMER LITTLE NATION!!!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service....thanks Charlyn!

We ordered a Play Couch Grand and we're a little worried about the occasional poor review....I had to come here and write a 5 star review.

I made a mistake in my order colour so got in touch with the team....they responded straight away, fixed my mistake and let me know that the product would be sent out the same day!!

Thanks to Charlyn for your fantastic customer service 👍🏼

30 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer support with faulty issues

Bought a trampoline from this company and while the product itself seems reasonable quality - there is a fault with putting it together. I’ve been trying for 2+ weeks to get a replacement/ refund & they’re terrible at responding to the automated help tickets (even when you reply with the information they’ve requested). There is no contact number to speak with anyone directly. Be warned & don’t buy from them!!!

Issue ref: 207943

25 June 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with this company

Absolutely disgusted with this company. I bought a children's camera. It looks nothing like the quality advertised. I tried to return the item and am faced with a hefty postage fee from UK to Australia when they clearly have a UK warehouse. Also the returns process is so long drawn out and intended to put you off even trying. AVOID AT ALL COSTS!!!!!!

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Was a bit skeptical given the lack of…

Was a bit skeptical given the lack of reviews for the UK website but after a quick glance at their main site (.com.au) I had some confidence.

We purchased the pink play couch (large) and it turned up within 2 days. Unpacked and everything is as expected. The kids love it.

Good value for money for one of the larger couches out there.

Be careful opening the box and take your time... don't use a knife! You could easily cut the compressed foam inside.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent little bike

Excellent little bike - my grandson loves it as much as his mum for being so light to carry when he is tired and needs to go back in the buggy.
Fabulous there are so many colours to choose from so it can be funky too and I will be getting another next year for his little brother. 🙂
Also brilliant value for money and price.
Alison

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Yellow balance bike

I bought a very cheerful yellow balance bike for my grandsons 3rd birthday. We were impressed by how light and not too difficult to assemble the bike was. My grandson absolutely loves it!

4 May 2024
Unprompted review
Rated 5 out of 5 stars

We love the balance bikes

We love the balance bikes. Super quick delivery and great colours! super light too so I can just put them in the car and off we go! Fantastic for my twins.

6 May 2024
Unprompted review
Rated 1 out of 5 stars

The Sammy Play Car Park

I recently bought the The Sammy Play Car Park for my son’s birthday and I am extremely disappointed with the quality of the item. DO NOT BUY THIS ITEM!! It is extremely flimsy, it has been build for under a week and already falling to pieces. Totally not fit for purpose and is actually dangerous for young children. I am also disgusted with the poor service from the company, I have requested a full refund due to the items being unfit for purpose and I have tried to be fobbed off with the offer of $10 when I paid £49.95.

29 April 2024
Unprompted review

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