Little Caesars Reviews 

326
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about receiving incorrect orders, missing items, long waiting times at the stores, and unhelpful staff members who struggled to manage basic requests. Reviewers also noted consistently poor food quality, mentioning that the items were often cold, burnt, completely missing essential ingredients, or lacking proper toppings. Some reviewers were happy with the food, describing it as delicious and noting that the local staff members were extremely friendly and welcoming. Others mentioned that certain specialty items like the bread products tasted great and provided a surprisingly pleasant and satisfying meal option.

What people talk about most

Product

Clients share negative opinions on product, reporting that pizzas are often not fresh, dry, or cold upon... See more

Order

People report negative experiences with order due to frequent mistakes and poor service. Consumers often... See more

Quality

Reviewers highlight negative aspects of quality regarding their food, noting that pizzas are frequently old,... See more

Staff

Customers consistently note negative experiences with staff, describing rude attitudes, poor communication,... See more

Service

Reviewers mention negative feedback about service, expressing deep disappointment and frustration with the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered a Hawaiian pizza which should have been ham and pineapple. Currently my mouth is burning and nose is running from some very spicy something that is in my Hawaiian pizza. Not happy! I don't d... See more

Rated 2 out of 5 stars

The Grand Island Bosselmans location. Pizza was good one we finally got it. Understaffed with 2 people running Ceasars and Subway together. Neither trying that hard. Waited probably 7 minutes just to... See more

Rated 1 out of 5 stars

I ordered two pizzas from the Godfrey store when I got home and opened them they were not fresh and looked as of they had been sitting and not made fresh, they basically just stuck my ticket on premad... See more

Rated 1 out of 5 stars

I placed an order for $40 on the app, which of course immediately placed a hold in my checking account. An hour and 20 minutes after placing the order, I called to be told by two different employees... See more


Company details

  1. Pizza Delivery
  2. Online Food Ordering Service
  3. Pizza Takeaway
  4. Take Away Service

Information provided by various external sources

Little Caesar Enterprises Inc. is the third-largest pizza chain in the United States, behind Pizza Hut and Domino's Pizza.


Contact info

1.9

Poor

TrustScore 2 out of 5

326 reviews

5-star
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1-star

No history of asking for reviews

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1.9

All reviews

(326)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraudulent refund

Once again tried to contact on the same refund and was told yes it would be 7 to 10 days. This is third time mind you for order placed on 10/1/23. They never refunded me. Not that I would use the app again at least give me a $25 gift card to make up the difference. Something, I can't give them a zero. They sent it to"Jackie"at wrong address.

1 October 2023
Unprompted review
Rated 5 out of 5 stars

I ordered on their Little Caesar’s App…

I ordered on their Little Caesar’s App and yes DoorDash delivered but it was fast, hot and delicious! Everything I hoped for after reading the bad reviews. The thing is most people with a great experience don’t leave a review. The bad reviews almost stopped me from ordering. I am happy that I gave them a shot!

2 November 2023
Unprompted review
Rated 1 out of 5 stars

Non-refunded cancelled order

I ordered delivery and after a few minutes, my order got cancelled by the store. After many days and two unanswered messages to customer service, I am still waiting for the refund. Terrible.

21 October 2023
Unprompted review
Rated 1 out of 5 stars

Littte ceasars hires illiterate door…

Littke ceasars hires illiterate door dash drivers, two people show up in a car, they walk into the back yard because a 6 ft wide gate is open 50 feet from the front door. Contactless delivery means no phone calls and not to knock on my door, they do both because the drivers for little ceasars are illiterate morons.
Ceasars should switch to paid employee drivers, with service like this someone will get shot on property when they are not where they are supposed to be delivering.
And I have deleted the app and switched to dominos. At least they follow instructions.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

I mistakingly sent the wrong review to…

I mistakingly sent the wrong review to Maple Heights Little Caesars instead of The Garfield Heights Ohio Store. I made a complaint i thought with the garfield heights store and it went to maple heights. Maple height store corrected the issue i had even though it wasnt their issue. The manager went well far above and beyond his duty. He actually saved your business as a customer for us. I just deleted the phone message and cant remember the exact date.

26 August 2023
Unprompted review
Rated 1 out of 5 stars

Little Ceaser pulling fast one giving old pizza

I ordered the extramostbested pepperoni pizza, I like the crust better its a little thicker than the original round. Instead of making a fresh pizza that I ordered, they gave me an old original round to me, it was cold and hard a a rock, which I know it was sitting for a while. They should be fired for pulling a fast one on me. Not only did they give me and old pizza they charged me more money. Shame on Little Ceasers.

20 October 2023
Unprompted review
Rated 1 out of 5 stars

Lousy service

Lousy service. The cashier couldn't understand me, and I wasn't amused, either. I took my carry out home, opened it, and it was cut wrong. On the app, there's no where to specify. That's why I went in person. So I called, and a girl answered, then ghosted me, then some boy whom I could barely u derstand, then Walter. After I explained what happened, all he said was for me to bring it back and they'd replace it. REALLY? It's a carryout; I didn't want to go back out. HE REFUSED TO MAKE IT RIGHT BY THE CUSTOMER.

So I had to explain to a 9 yr old why the pizza wasn't cut the way he liked. And I had to explain that Little Ceasars didn't care; they got their dime.

Thanks for nothing

6 October 2023
Unprompted review
Rated 2 out of 5 stars

The Greaser

Location: 2430 Old Springville Road…Birmingham
Ordered a calzony. The presentation was nothing remotely similar to the picture on the menu. Not only was it poorly made but the cardboard pizza box was soaked in grease which in turn soaked the back seat of the car. It also soaked the runner on my island and stained the surface. Disappointed BIG TIME!!!

27 September 2023
Unprompted review
Rated 1 out of 5 stars

I visited 735 Fulton st sw Little…

I visited 735 Fulton st sw Little Caesar’s and recieved cold- undone- greasy buttery breadsticks! While order was being done my cashier went to kitchen area and I overheard conversation where someone unseen asked her what she was doing n she said she was getting breadsticks- my breadsticks- only thing I ordered! Cold ass breadsticks that were inedible! This is the 2nd time I have stepped foot in this place where things were awful and customer service was ridiculously off. First time was when I observed a cook peel off a bloody bandaid near the oven and roll it into a ball w both his hands and toss it into trash then reach for food he was preparing without washing his hands. When I asked the cashier to ask him to wash his hands he refused to ask him. Unsure of what to do I waited-45 minutes for cold ass breadsticks!!! Someone needs to shut this one down!! It’s disgusting and customer service is abysmal

10 September 2023
Unprompted review
Rated 5 out of 5 stars

Awesome store!!!

Me and my patient came in today and received awesome service. There was 3 people running the whole store John Lyndsey and Shae the assistant manager. They were very courteous and quick service with a smile on their faces I recommend anyone to buy from the Catlettsburg Ky store it’s the greatest. The new assistant manager knows wha she is doing

10 September 2023
Unprompted review
Rated 4 out of 5 stars

I actually don't know why it has such a…

I actually don't know why it has such a bad rep. Maybe it's just me, or the one little ceasers pizzza that I have tried, but the point is this, when I tried in a country I visited for the first time, and frankly I don't even remember which ciuntry it was in yet, because it was quite some time ago. I don't know, it felt fine to me. Just a regular pizza with a crispy crust, decent dogh, good sauce, okay-ish ingredients. Sure, why not? I'd give it 3 to 4 star rating.

5 September 2023
Unprompted review
Rated 1 out of 5 stars

My son is here visiting and texted me…

My son is here visiting and texted me to ask if I would pick up some crazy bread at Little Caesars in Rancho. I said, of course, but when I got there, there was NO menu anywhere, and nothing that said anything about crazy bread. The counter guy could tell that I had never been there - and when I asked if they had Crazy bread, he said sure and pulled two out of the warmer. I still had no idea what they were, or how much they were!! I guess this place is only for younger people who do everything online, but as a 75 yr old, I was less than impressed!! It turns out that my son wanted STUFFED crazy bread, but there was no menu or way to see what was even offered. Had I seen it, I would have asked if there was more than one, and i would have thought that the counter guy might have mentioned it since he could tell that I had never been there. I mean, how hard could it be to have a menu and prices that people can see?? Old people eat too you know!! Instead of finding a new place to get food, I found one that I will never go to again!! I wrote in the same day, and that was two weeks ago. I still have not had any answer or apology or even a message that someone saw the review.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Nicole Tipler from Oxford

Nicole Tipler from Oxford, Mississippi did an awesome job taking my order today and I noticed she handled herself well with other customers who were impatient. SHE DESERVES A RAISE!

5 August 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

I went to Li'l Ceasers store 009 on 5400 S and 4000 W Mon night the 31st of July, I have never been treated worse in my life, I ordered 3 pizza's and 2 bread sticks and paid with my CC 27 MIN LATER THEY told me my card did not go through, I pulled up my account on line and showed the manager it posted to my account and deducted it from my balance. The manager on duty was the most ignorant manager I have ever dealt with, needless to say I left Li'l Ceasers with no food and $33.93 less in my account then I had when I walked in.

31 July 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer service.

Made an advanced pre-paid order on line. When I arrived 15 minutes after may order should have been made, I was told my order had not been started. I asked for a refund and the name and number of the store’s manager. I was told they could not give out that information. As a business, why would they not give out that information?

29 July 2023
Unprompted review
Rated 1 out of 5 stars

I ordered online back on May 27th

I ordered online back on May 27th. The order was cancelled by the store without an explanation. They claimed that a refund was issued. I have yet to receive the refund and it's now July 27th. I called on June 20th was advised it was escalated. Guess what? I called just now & was advised that my cases is marked as resolved. My question to little Ceasar, where is the refund if it is resolved?????

27 May 2023
Unprompted review
Rated 2 out of 5 stars

Doubtful I will be a returning customer

This is my first time ordering online. When I arrived inside the shop, their instructions on my phone stated that they were just boxing it up. I see the "portals", see people's names come up, see the pizza in there (not a lot though) and I waited and waited and waited for my name. I did not know they would be sending me more emails; I kept looking at my phone for an update since the original instructions said it would be in the portal. I had my code and everything. Finally, after 20 minutes of waiting, my phone updates that it couldn't go in the portal so I need to go to the window. What!!! There was a line of about 12 people! They took forever to find it since it was filed under my first name and I was giving them my last name. If it had been in the portal I would have recognized either and used the code they gave me. Terrible! Plus the thin crust pizza is nothing to brag about. Doubtful I'll be back even though their prices are good. That was an hour I'll never get back.

23 July 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 4 large pizzas (almost $50)

I ordered 4 large pizzas (almost $50). An hour later I received a message that said my pizza was delivered. I didn't receive it because it was delivered to my neighbors. I called and they said they could give me a refund in 7 to 10 business days. Very disappointed.

11 July 2023
Unprompted review

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