Little Burgundy Reviews 

I ordered a pair of Nike Killshot 2 sneakers from Little Burgundy. The day after placing the order, I contacted customer service to make sure everything was fine. I was told that my order had been accepted, that the shoes in my size had been reserved, and that I simply needed to wait for the shipping confirmation email.
After almost three business days with no further updates, I contacted customer service again. Only then was I told that the order had been cancelled because the item was out of stock.
Inventory errors can happen, but confirming that an item has been reserved when it is actually unavailable is unacceptable. I also received no cancellation notice and had to contact customer service myself to find out what had happened.
I wasted several days when I could have purchased the shoes elsewhere. This experience has seriously damaged my confidence in Little Burgundy, and I do not plan to order from them again.

Too many errors on their part. First, I receive an email that said $10 off $50. However, it was not working. Spoke with customer service who said the coupon is a typo. It took forever to convince this person that I need to be granted the coupon regardless. Next, i received the wrong order delivered. They asked me to go to the store to return in. Ummm no! This is not my problem or mistake so why do I have to put the work to return it. And in order for me to get the actual shoes I paid for I have to first return the incorrect shoes they sent me. This is a terribly managed company!

Ordered a pair of sandals online for my daughter. The automated email confirmation never happened nor did the shipping so had to email customer service. Fulfillment and shipping took a bit longer than most places these days. Then we got our order. It was not even what we ordered! The box specifically said it was wrong so it was completely their fault for shipping the wrong item. They were supposed to be a gift so was super disappointed and emailed right away. The ONLY thing offered was I can return the wrong shoes. Like what?! How about sending me what I ordered? They then explain after 3 emails that they are now sold out. Which again is completely their fault because they were in stock when I ordered them. Offered NO compensation for any of this which was totally their fault. Horrible customer service will never order anything from them again. And I used to love this store!

I bought Adidas sneakers online and received a used pair. The box was patched up with store tape, and the shoes had signs of wear, were dirty on the inside, and even had human hair. According to the website, it was supposed to come with an extra shoelace, which was also not included. Do not buy from this site

I’m extremely disappointed with my experience with Little Burgundy. This was my first time ordering from them, and unfortunately, it will likely be my last. I received a defective item — the glue on the shoe was already coming apart — and even after providing clear photos, the issue was not properly handled.

Customer service was equally frustrating. I spoke with representatives who claimed to be supervisors, yet there was a complete lack of professionalism and helpfulness. Instead of offering a reasonable solution for a defective product, I was told I would need to go to a store or ship the item back myself.

I also explained that I currently have a knee injury, making it difficult to go in-store, but that was not taken into consideration at all. There was no effort to accommodate the situation or provide a convenient resolution.

For a company like this, I expected much better quality and customer care. Very disappointing experience overall.

Small company with small mindset.
Sent me used shoes and asked to return it in tstore upon returning they said it will be gone to gift card which I hated, I tried using it they never refunded the amount about going back and forth they refund to F Gift Card. I am so mad at them.