I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Company replied
Exemplary service from Audi Stratford, Sarah Bakewell and Paul Newman are a credit to the business. We have used the Stratford retailer for many years now and have always been extremely pleased with t... See more
Company replied
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was profess... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An excellent service
An excellent service. Very friendly and helpful staff.
I would definitely recommend Listers.
Thank you.
14 July 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your wonderful review. We're delighted to hear that you received such friendly and helpful service during your visit and that you would recommend us to others. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Tina, thank you for your fantastic review. We're delighted to hear that you received excellent customer service and had such a positive experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
All staff were polite and gave clear…
All staff were polite and gave clear explanations of the process I was kept informed of all stages of my cars progress and all work was comleted
13 July 2026
Unprompted review
Reply from Listers Group
Hi Richard, thank you for your great review. We're delighted to hear that you found the team polite and informative throughout your visit and that you were kept updated every step of the way. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Very helpful & polite.
13 July 2026
Unprompted review
Reply from Listers Group
Hi Jason, thank you for your kind review. We're delighted to hear that you found the team helpful and polite throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
The pricing for a routine oil service…
The pricing for a routine oil service was frankly ridiculous. Topped off by not stamping my service book, which I had to check and get resolved. It’s a very busy dealership that is looking a little run down. Will try somewhere else next year.
13 July 2026
Unprompted review
Amy was extremely helpful
Amy was extremely helpful throughout, including arranging swift completion of the work so that I could attend a funeral.
All work carried out as expected.
13 July 2026
Unprompted review
Reply from Listers Group
Hi Mary, thank you for your great review. We're delighted to hear that you received such helpful support and that everything was completed as expected. We really appreciate you taking the time to share your feedback and are pleased we could help when it mattered most. We hope to welcome you back again soon, many thanks.
works (engine repair and 2 new tyres)…
works (engine repair and 2 new tyres) carried out swiftly, my waiting time was minimised (2 hours - excellent), and the Audi service team member who dealt with me throughout , Aaron Beckford, was very helpful.
10 July 2026
Unprompted review
Reply from Listers Group
Good afternoon, thank you for your great review. We're delighted to hear that everything was completed efficiently and that the team helped keep your waiting time to a minimum. We really appreciate you taking the time to share your feedback and are pleased you had such a positive experience with us. Many thanks again.
Excellent service from Toyota Nuneaton
Excellent service from Toyota Nuneaton. Very warm welcome from receptionist who asked if I want any drinks while I wait. The person who took my keys mentioned my spark plug got changed at 60,000 mileage so I didn’t have to spend another £200. Thank you. The person who took the payment gave me some great feedback about the car too. Great service.
3 July 2026
Unprompted review
Reply from Listers Group
Good afternoon Shaon, thank you for your fantastic review. We're delighted to hear that you had such a positive experience with the team and that you felt welcomed and well looked after throughout your visit. It's wonderful to know that the advice and support provided helped make your service experience even better. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Had a great experience and from start…
Had a great experience and from start to finish everything was really easy and straightforward. There were no problems and there were clear explanations of any potential maintenance issues via a video walk-around
8 July 2026
Unprompted review
Reply from Listers Group
Good afternoon Russell, thank you for your great review. We're delighted to hear that you had such a positive experience and found everything easy and straightforward from start to finish. It's wonderful to know that the communication and updates provided gave you confidence throughout the process. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Great customer service and hospitality…
Great customer service and hospitality from these guys... 10 out of 10. Lottie really looked after me and kindly gave me a lift into Lincoln whilst work on my car was in progress. Also, a thorough Health Check on my car proved invaluable revealing some safety concerns with tyres. Great service from experts who really know their job.
9 July 2026
Unprompted review
Reply from Listers Group
Good afternoon, thank you for your fantastic review. We're delighted to hear that you received such great customer service and felt well looked after throughout your visit. It's wonderful to know that the team went above and beyond to help, and that the vehicle health check proved valuable. We really appreciate you taking the time to share your feedback. Many thanks again.
I have already sent a review on…
I have already sent a review on Trustpilot. Please see previous details. Thank you.
8 July 2026
Unprompted review
Reply from Listers Group
Hi Ruth, thank you for taking the time to leave us a review. We appreciate your feedback and your support. If there is anything further we can assist you with, please don't hesitate to get in touch. We hope to welcome you back again soon, many thanks.
My visit to listers vw Stratford upon…
My visit to listers vw Stratford upon Avon on Friday 10 July was excellent work on car carried out quickly and staff were very helpful.the online booking in very good.
10 July 2026
Unprompted review
Reply from Listers Group
Hi Mr Baldwin, thank you for your great review. We're delighted to hear that your visit was such a positive one and that everything was completed quickly and efficiently. It's also great to know that you found the online booking process straightforward and that the team were helpful throughout. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Arman thank you so much for the…
Arman thank you so much for the service you gave me. Right from the start to driving my New convertible A5 car away. What a professional, helpful, nothing was too much trouble. knowledgeable person Arman Sharifi is.Thank you
10 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you had such a positive experience and felt so well supported throughout the entire process. It's wonderful to know that everything was made straightforward and enjoyable and that the service you received left such a great impression. We really appreciate you taking the time to share your feedback and hope you enjoy every mile in your new Audi A5 Convertible. Many thanks again.
Reply from Listers Group
Good morning Ayman, thank you for your fantastic review. We're delighted to hear that you've had another excellent experience with us and that the service you received made such a positive impression. We really appreciate you taking the time to share your feedback and your continued support. We hope to welcome you back again soon, many thanks.
Listers Landover in Droitwich were…amazing
Listers Landover in Droitwich were absolutely amazing from a customer service perspective from the moment I walked in- special thanks to the service team for their excellent updates and to Donna and Georgia who allowed me to use the business lounge for meetings and brought me refreshments on a regular basis. The sit and wait appointment was simply just that and very quick and efficient with a nice clean car at the end of it. Thanks to the whole team
10 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you received such a positive experience from the moment you arrived and that the team helped make your visit comfortable, efficient and enjoyable. It's wonderful to know that you felt so well looked after throughout your time with us. We really appreciate you taking the time to share your feedback and your kind words about the team. We hope to welcome you back again soon, many thanks.
Hassle free service
Welcomed at Service reception, confirmed visit requirements. courtesy car ready to go. kept informed of progress and advised when my vehicle was ready for collection
My only slight criticism was the sound quality on my vehicle health check video
my service manager (Emma) was knowledgeable and professional.
10 July 2026
Unprompted review
Reply from Listers Group
Hi Mick, thank you for your great review. We're delighted to hear that you received a warm welcome on arrival and that everything was handled professionally throughout your visit. It's great to know that you were kept informed along the way and that the courtesy car arrangements made the process convenient for you. We also appreciate your feedback regarding the vehicle health check video and will be sure to share this with the team. Thank you for taking the time to share your experience, and we hope to welcome you back again soon, many thanks.
A reliable and a professional service…
A reliable and a professional service every time, thank you!
10 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your wonderful review. We're delighted to hear that you continue to receive a reliable and professional service whenever you visit us. Your continued support means a great deal to the team, and we really appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon, many thanks.
Prompt service when I attended which…
Prompt service when I attended which was great, but communication still could be improved, hence the 4 stars
10 July 2026
Unprompted review
Reply from Listers Group
Hi Katherine, thank you for your review. We're pleased to hear that you received prompt service during your visit. We also appreciate your feedback regarding communication, as there is always room for improvement and comments like yours help us enhance the experience we provide. Thank you for taking the time to share your thoughts, and we hope to welcome you back again soon.
It seems the major service was carried…
It seems the major service was carried thoroughly and on time. The car feels the difference. Staff were pleasant and helpful. The service did seem expensive.
10 July 2026
Unprompted review
Reply from Listers Group
Hi William, thank you for your review. We're pleased to hear that you were happy with the service carried out and that everything was completed on time. It's also great to know that the team were pleasant and helpful throughout your visit. We appreciate your comments regarding the cost and thank you for taking the time to share your feedback with us.
Looked after well everything explained.
Looked after well everything explained.
9 July 2026
Unprompted review
Reply from Listers Group
Hi Mike, thank you for your kind review. We're delighted to hear that you felt well looked after and that everything was explained clearly throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
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