Polite car park attendant who knew my name. Helpful receptionist, and only had to wait a few minutes before called to staff who checked on what services were due to be done. Not expecting phonecall to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Company replied
I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
Company replied
Lovely pleasent staff, nothing is evert too much when asked questions always have clear answers. I really enjoy the team all the staff are never too busy to help and site is easy to get to and very cl... See more
Company replied
Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Service
As always a friendly reception
Jessica Daniel was clear and professional with myself and the procedure with my vehicle
Thank You
16 July 2026
Unprompted review
Reply from Listers Group
Hi Mrs Creasy, thank you for your wonderful review. We're delighted to hear that you continue to receive a friendly welcome when visiting us and that the service provided was clear and professional throughout. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Company was proactive in booking the…
Company was proactive in booking the service and timely on collection and delivery. All work done to s high standard.
21 July 2026
Unprompted review
Reply from Listers Group
Hi Susan, thank you for your great review. We're delighted to hear that everything was handled efficiently, from booking through to collection and delivery, and that the work was completed to the high standard you expected. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Listers Audi Coventry
Listers Audi Coventry always makes it a memorable experience in terms of customer care.Courteous, well informed staff who are very helpful.Works done and care delivered in time.Always look forward to be here.
15 July 2026
Unprompted review
Reply from Listers Group
Hi Nikhil, thank you for your wonderful review. We're delighted to hear that you continue to enjoy such positive experiences with us and that the team consistently delivers the high level of customer care you expect. We really appreciate your kind words and continued support, and we look forward to welcoming you back again soon.
Excellent Service.........
From start to finish I was made comfortable and fully communicated to. The staff whom engaged with me were all helpful and very nice.
20 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your wonderful review. We're delighted to hear that you felt comfortable and well informed throughout your visit, and that the team helped make your experience such a positive one. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
everything was completed as planned…
everything was completed as planned helpful friendly staff
20 July 2026
Unprompted review
Reply from Listers Group
Hi Joanna, thank you for your great review. We're delighted to hear that everything went according to plan and that you found the team helpful and friendly throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Installation of new part
10 July 2026
Unprompted review
Reply from Listers Group
Hi Ian, thank you for your review. We're delighted to hear that the work was completed successfully and that you were pleased with the service you received. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Helpful and friendly staff
Helpful and friendly staff. Excellent customer service
Nice bright and clean showroom.
20 July 2026
Unprompted review
Reply from Listers Group
Hi Maddie, thank you for your great review. We're delighted to hear that you found the team helpful and friendly and that you received excellent customer service throughout your visit. It's also wonderful to know that you enjoyed our showroom environment. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Staff were helpful and friendly
Staff were helpful and friendly . Thought of me having to walk back in the heat. I would recommend the Stratford listers to anyone
14 July 2026
Unprompted review
Reply from Listers Group
Hi Valerie, thank you for your wonderful review. We're delighted to hear that you found the team friendly, helpful and considerate throughout your visit. It's great to know that the service made such a positive impression, and we really appreciate your recommendation. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon, many thanks.
You can rely on Lexus Coventry
Absolutely top rate service. From the moment I dropped the car till I picked it up Kept me informed comprehensively about what was going on with my car and did a great job with all they had to do.
Car was clean and jobs all done.
10/10 for Lexus.
18 July 2026
Unprompted review
Reply from Listers Group
Hi Howard, thank you for your fantastic review. We're delighted to hear that you received such a positive experience from start to finish and that the communication throughout your visit kept you fully informed. It's wonderful to know that everything was completed to such a high standard and that your vehicle was returned looking its best. We really appreciate your kind words and recommendation. Many thanks again.
40k service Toyota CHR
Professionalism speed and response to needs. Nothing was to much trouble
17 July 2026
Unprompted review
Reply from Listers Group
Hi Terry, thank you for your fantastic review. We're delighted to hear that you were pleased with the professionalism, responsiveness and level of service you received. It's wonderful to know that the team were able to meet your needs and make the experience a positive one. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
To say that the car was sold as a…
To say that the car was sold as a mobility car and not fit for purpose, and the elderly individual hadnt seen vehicle or driven it, it was forced onto them. Then 12 months later you call them say your going to service the vehicle on a date and time arranged by you, so the elderly person waits in for you, that you send a driver and passenger to collect the vehicle, which isnt even a SEAT vehicle, that they hadt to ring their bosses and appologies to her of the error, but they couldnt take the vehicle
20 July 2026
Unprompted review
Reply from Listers Group
Good morning Steven. Thank you for taking the time to leave us a review. We take customer feedback seriously and are committed to providing the highest level of service, so it is disappointing to see we've fallen short here. Unfortunately, from the information in this review, we can't locate your contact details on our system. Please can we kindly ask you to contact us directly with details of your experience, so we can look into this further for you immediately - many thanks in advance.
Reply from Listers Group
Hi Stu, thank you for your great review. We're delighted to hear that you received brilliant service and found the team friendly and professional throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Always helpful and professional at what…
Always helpful and professional at what they do.
21 July 2026
Unprompted review
Reply from Listers Group
Good morning Amrit, thank you for your kind review. We're delighted to hear that you continue to receive helpful and professional service from the team. We really appreciate your continued support and look forward to welcoming you back again soon, many thanks.
Great
Great, Rebecca was really helpful! Air con now working and the car is sparkling!
20 July 2026
Unprompted review
Reply from Listers Group
Good afternoon Lucy, thank you for your great review. We're delighted to hear that you found the team helpful and that your visit had such a positive outcome. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
really it is the staff from the meet…
really it is the staff from the meet and greet to Jordan who dealt with us. Got to give the guy 10/10 as from leaving the car to collecting it he kept us informed all the way.Great service.
20 July 2026
Unprompted review
Reply from Listers Group
Hi Paul, thank you for your fantastic review. We're delighted that our team made such a positive impression and delivered the level of service we strive for. We really appreciate your kind words and your support, and we look forward to welcoming you back again in the future.
Complete satisfaction piece of mind…
Complete satisfaction piece of mind fully checked car from different points and let us know for car health quickly booked for service happy with their service thanks
13 July 2026
Unprompted review
Reply from Listers Group
Hi Rukhsana, thank you for your great review. We're delighted to hear that you left with complete peace of mind and were pleased with the care and attention given to your vehicle. We really appreciate you taking the time to share your feedback and are glad we could assist. Many thanks again.
Second attempt…
Did not appreciate having to have the car returned for brake work to be properly completed. However the 87 year old member of staff who dealt with us was an excellent ambassador for your company.
17 July 2026
Unprompted review
Staff were very nice and attentive
Staff were very nice and attentive, the coffee was very good, the experience was marred as my car had a 9:30 slot for an MOT, it still had not moved by 10:00, maybe I should have bought sandwiches.
20 July 2026
Unprompted review
Reply from Listers Group
Good afternoon Hefin, thank you for your review. We're pleased to hear that you found the team attentive and welcoming, and that you enjoyed the coffee during your visit. We're sorry that the timing of your MOT didn't quite meet expectations on this occasion. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon.
Prompt and professional service with…
Prompt and professional service with good customer care and liaison. Excellent valet on completion of requested service. Staff friendly and helpful as always.
15 July 2026
Unprompted review
Reply from Listers Group
Hi Stuart, thank you for your great review. We're delighted to hear that you were pleased with the prompt, professional service and customer care you received. We really appreciate your kind comments and are pleased that the complimentary valet was a highlight of your visit. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon.
Not happy with the man who drove my car…
Not happy with the man who drove my car
Why do they mess about with things that’s got nothing to do with them.
15 July 2026
Unprompted review
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