Great customer service
I ordered the wrong scented candle for my wife, Lisa went out of her way to get me the right one.
7 January 2026
Unprompted review
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Company details
- Candle Store
- Boutique
- Decoration and Interior Design Store
- Flavours, Fragrances and Aroma Supplier
- Home Goods Store
Written by the company
Lisa Woods Home is a small independent home fragrance business based in Huyton, Liverpool, England, UK. We craft all our home fragrance products by hand in small batches using the highest quality products. Our wax products are made using coconut wax and high quality fragrance oils and are vegan friendly. Being eco friendly is always at the forefront of our minds however it can be difficult for a small business. Whilst we might not be perfect we are always looking at ways in which we can be more eco friendly. At the moment all our packaging which we buy in is recyclable. We never throw away packaging that we receive which could be used again. This means that occasionally you may receive parcels which contain non-recyclable packaging, this is where we have reused packaging which we have received from our deliveries. We endeavour to reuse and recycle as much of our received packaging as we can and hope that you will do the same.
Contact info
Unit 27 Make Huyton Village, L36 9UQ, Huyton, United Kingdom
- 07758802602
- hello@lisawoodshome.co.uk
- www.lisawoodshome.co.uk
4.2
Great
23 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My new favourite small business
Beautiful products, excellent prices, even better customer service ⭐️
7 January 2026
Unprompted review
Excellent service, gorgeous products, highly recommend
Lisa is so friendly & knowledgable about all her products. Absolutely love the wax melts, i have ordered lots from her over the years, they all smell gorgeous. Love the fact all her products are homemade & eco friendly. I would definately recommend her business 5 star!
1 November 2025
Unprompted review
Friendly and professional
I bought a candle from Lisa and she was really helpful and knowledgeable. She really knows what she's on about when it comes to all things wax related. I lit the candle as soon as I got home and its so fragrant. Thanks again. Ill definitely buy from her again.
30 October 2025
Unprompted review
Reply from Lisa Woods Home
Thank you so much for your lovely review. I am so glad you like your candle.
Very rude
Very rude , don’t waste your time
Facebook ? What are you on, as you’ll can see this woman is strange AVOID
25 October 2025
Unprompted review
Reply from Lisa Woods Home
I think you have left this review because you did not like a post I made on a Facebook community group rather than being a genuine customer. (Maybe it was another Ian Joseph though)
However, if you can supply me with evidence of poor customer service then I will be happy to address your concerns.
You have failed to supply Trustpilot with evidence of your interaction with my business. I do not believe you have ever purchased from my business and I know that you have never emailed or messaged my business so I am not really sure what interaction you are calling me rude from?? Have you had contact with me online or in person? If in person please can you tell me where and when this happened?
Friendly, prompt service, lovely diffuser refill.
Prompt, friendly, professional service. Lovely smelling diffuser, subtle and not overpowering.
1 February 2025
Beautiful candle gorgeous scent
Beautiful candle gorgeous scent. Arrived on time in great condition
23 December 2024
Unprompted review
Amazing experience ordering from Lisa…
Amazing experience ordering from Lisa Woods Home! The scents are absolutely amazing, the wax melts fill my entire house with fragrance and Lisa personally made sure I received my order for when I needed it by. I am a returning customer as I first bought from Lisa from a market but had to reorder from the website to stock up as I’ve never had such strong smelling wax melts before! Highly recommend!
3 January 2025
Great Experience overall
Candle was delivered amazingly fast and was in perfect condition when opened.
20 December 2024
Reply from Lisa Woods Home
Thank you for your lovely review.
Quick and efficient service
Quick and efficient service, with stunning branding and eco-friendly packaging. It’s refreshing to see how deeply she upholds her ethical values. Every aspect of her business, from the thoughtful branding to the exceptional quality of the scents, shows the care and love she puts into it.
16 September 2024
Reply from Lisa Woods Home
Thank you so much for your lovely review.
Absolutely beautiful goodies from here…
Absolutely beautiful goodies from here they smell fantastic and are very friendly thank you so much. Great small business 🙏
5 December 2023
Unprompted review
Super quality wax melts and burners
Beautiful products that were delivered quickly.
Excellent quality, safe and securely packaged.
18 November 2022
Gorgeous wax melts
Gorgeous wax melts, lovely fragrance that really lasts. Just ordered more. Fast delivery
18 August 2022
The products are so lovely
Lisa Woods Home products are so lovely! The service is excellent, such a fab business! Highly recommended!
20 January 2022
Unprompted review
Wax melt burner & melts
I bought a lovely wax burner and some wax melts from Lisa. I wasn't sure which ones to try so she was really helpful in helping me choose and they were really lovely. They have lasted a really long time too. I have since bought some as presents for others. Speedy delivery, great service, would recommend.
26 August 2021
Unprompted review
Reply from Lisa Woods Home
Thank you, I am glad you liked your wax melts.
Great quality, great value for money
Got this as a present for my partner for Christmas. She absolutely adored it! The melts smell great and last ages. The burner looks great in our living room too. Will definitely be reordering!
23 February 2021
Unprompted review
Reply from Lisa Woods Home
Thank you for your review. I am glad you liked your products.
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