Lisa Angel Reviews 

1,197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, beautifully crafted personalized items, and the lovely presentation of their purchases for special occasions. People are also thrilled with the exceptionally fast delivery times and the extremely supportive customer service team that resolves any questions or concerns very quickly. Some reviewers were not happy with occasional product defects, mentioning that items like delicate necklaces, bracelets, or stones unfortunately broke shortly after wearing. A few other people also experienced minor delivery delays, wrong colors, or received damaged goods upon arrival before receiving helpful replacements.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the gorgeous designs, great... See more

Customer service

People report positive experiences with customer service, consistently praising the prompt, helpful, and... See more

Quality

Consumers find quality to be positive and consistently report delight with their purchases. Many reviewers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting an easy process from a great... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting super quick shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bracelet I bought had an opal stone unfortunately it fell out after 1 hours wear. I emailed Lisa Angel I have to say they were fantastic. Rose was very helpful I sent photos and Rose immediately... See more

Rated 5 out of 5 stars

I ordered the Personalised Pet Photo Sterling Silver Disc Necklace to commemorate my darling cat, who has passed away 2 weeks before. I won't lie, I was nervous to receive this! I didn't know how they... See more

Rated 5 out of 5 stars

Ordered goods yesterday with one query, quickly answered. Beautiful light-up heart with remote arrived this morning by cheerful driver and already in place. Would recommend this company and their well... See more

Rated 5 out of 5 stars

I received outstanding service from Lisa Angel. Their products are absolutely beautiful and wonderfully quirky — you can really tell there’s care and creativity behind them. I had an issue with a... See more


Company details

  1. Jewelry Store

Written by the company

Lisa Angel has been trading for more than 20 years, through our shops in Norwich, Southwold, Bury St Edmunds and online at lisaangel.co.uk. We offer a huge range of jewellery, homeware, gifts and accessories. As well as personalised items from our team in Rackheath, Norfolk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,197)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Another beautiful delivery with exceptional service!

My second purchase just a week later - the combination of beautifully crafted jewellery, exceptional customer service and speedy delivery has made Lisa Angel my new go-to giftshop. Sophia went above and beyond to ensure my specifications were met smoothly, providing such peace of mind with very clear and quick communication. Very happy once again!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company, beautiful product

Wonderful company.
The royal mail let us down and it looked like the package was not going to arrive for the recipients birthday but one email and a replacement was on the way. It arrived in time and was stunningly beautiful. Thankful for both the wonderful service and beautiful product.

24 March 2026
Unprompted review
Rated 4 out of 5 stars

Very good customer service

I ordered a piece of jewellery & was disappointed with the size of it when it came. I contacted Lisa Angel about it & they arranged a return with no problem & I have been refunded. Excellent customer service.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised toiletry bag…

I ordered a personalised toiletry bag for my partner for Christmas. The zip broke recently, so I contacted the Lisa Angel team - they replied very quickly and once they confirmed the broken zip with photos, they ordered a replacement. We ordered it yesterday and it turned up this morning at 7am, fully personalised! Thank you for your help Rose, I am very impressed with the efficiency and helpfulness of the company

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with my order when it arrived. I email customer services and the issue was rectified straight away. I am very thankful for this quick turnaround as I needed the items quite quickly for a present.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT COMPANY

Having order a bracelet engraved for the birth of my sons twin sons, unfortunately, I ordered the wrong size. Having emailed Lisa Angel to explain this they had no problems with me sending the bracelet back and re-issuing me with the correct size bracelet.
I found their customer service to be excellent and extremely professional. I would not hesitate to use them again and I highly recommend.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great all round

So, I ordered a vegan faux leather bracelet with engraving. I actually made an error in the instructions - totally my bad - but Lisa Angel sorted everything and it has arrived - and I love it.
Great product Great little business
5 stars!!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a gift for Mothers Day…

I ordered a gift for Mothers Day however there was a problem with delivery. I contacted Lisa Angel by email and they replied very quickly and sorted everything straight away with no messing about. Gift arrived in time for Mothers Day. I would recommend using as customer service is important.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service (& Products!)

I've bought many gifts from Lisa Angel over the years, but last week, when I found a hamper for my sister's birthday had gone missing, the customer service response was beyond what I could have expected. The team re-sent a new hamper immediately, at zero cost, and even refunded the small difference on an item that was no longer available - despite not knowing yet whether the lost package would make its way back. Thank you so much!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a slight issue with the necklace I…

Had a slight issue with the necklace I ordered but it was resolved very quickly and professionally. The replacement was also fast tracked to make the original date it was required by so I am really pleased with the outcome and the service. Particular thanks to Emily and Sophia.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks for getting my order here…

Many thanks for getting my order here on time, after being let down by another company, I was getting frustrated after doing a lot of searching on line, I found you, you went above and beyond in getting my order delivered in very quick time. Definitely use your company again in the future.
Thank you

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous gifts

Gorgeous, unusual items. Perfect, thoughtful gifts that arrive quickly and well packaged. The customer service is amazing. Such helpful, kind people.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Finally - truly hypoallergenic products!

The hypoallergenic earrings are absolutely amazing. I have struggled for years to wear pretty earrings that are affordable - anything high street or budget friendly ALWAYS make my ears sore, itchy and red. I now have about 7 pairs of from the hypoallergenic range and they are a game changer! I can wear them all day long and can sleep in the smaller ones without any issues at all. I'm absolutely delighted with the quality of the products and will definitely be placing more orders as the range increases. Packaging is beautiful and delivery was super fast as well. All round great customer experience. Thank you!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Mother's Day Gift

I ordered a pot planter for Mother's Day. Unfortunately, it became out of stock but the team found me an alternative for a similar value and delivery was quick. Great service

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Snapped Bracelet

I purchased a bracelet as a Christmas present and unfortunately it snapped recently, I contacted the company and they sent out a new bracelet immediately!

Great, hassle free customer service. Thank You!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Rose

Excellent customer service from Rose. I had an issue with my order and received a quick response. Rose sorted out the problem quickly and kept me up to date along the way. Thank you Rose!!

27 February 2026
Unprompted review

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