Linsoul Reviews 192

Ordered £500 earphones, not delivered. Linsoul have said that they know that they have not been delivered. They are waiting for the package to be returned, waiting weeks now, and are unable to simply send a new order until they receive the parcel from the courier. This has taken almost a month. Really bad customer service, will never buy from them again

The item was in stock and I payed for express shipping, customer service say that it wasn't in order and the timeframe that is express shipping is when they get the product. And that timeframe is 3 to 7 days, will not touch anything more frome this company or even consider ordering anything else.

I bought a Simgot Fermat on November 16, the box arrived yesterday and there was a Moondrop Moonriver 2Ti instead of what I paid for.

Of course, knowing all the hoops that Linsoul puts in place to avoid doing right by the customer, I made the unboxing video they ask for in their policy, sent them all the proof required and got an email saying that I had five days to return the product at my own expense with no real assurances that I would be reimbursed besides "trust me bro" and then wait an unspecified amount of time for their quality control to inspect the product (which is still factory sealed, mind you).
Again with no time estimates about it, basically a BS way to wait out the customer protection time window of my payment method.

So far, part for the course for Linsoul according to their policy but my jaw truly dropped when the email also stated:

"8) Please also help to declare the value at $30 to help to process the customs clearance."

Which is a crime in every jurisdiction I know.

Of course I escalated the issue to PayPal and if that doesn't pan out, I'll simply call my bank and say I was scammed, which is precisely what happened, I'm also letting Chinese authorities know about their charming little tax evasion practices.

I've had issues with online businesses before but asking me to defraud customs is a solid first.
Funny because they change their tune completely when selling through Amazon but whatever.

My problem is that Linsoul pays YouTubers to say that they are the most trustworthy and honest of the ChiFi bunch but when it comes the time where they have to be honest, they ask me to commit a crime on their behalf while doing everything in their power to delay my return process until I effectively lose customer protection from my payment method.

Worse still, only after the fact I became aware of the terrible reviews and horror stories regarding Linsoul on HeadFi and Trustpilot.

Do not do business with Linsoul, if you absolutely have to, do it through Amazon because they cannot hold your money for ransom there.

Regarding their answer, yes, only after I escalated the issue to PayPal they proposed a DHL label but what their answer forgot to mention was that the label would be sent (or not) on the condition that I drop the complaint with PayPal first.
I don't know why do they think I would trust them enough to do that but there they are.
Get over yourself Linsoul, you will send me a return label and reimburse me alright but just because PayPal will force you to, otherwise I'd still be stuck in your shady RMA and without my money.
Not today and certainly not with me.

A loyal customer, despite having to pay to return faulty items. This is clearly mentioned in their T&C, so not unexpected. Part of the risk when sourcing on the cheap (keep this in mind). Twice from less than 10 purchase - (different) product fail rate is >10%.
A recent order was supplied incorrectly, with a $25 TWS IEM sent, rather than the $190 dongle DAC I ordered and paid for (including duties). Rather than just crediting me immediately, I was told to place another order for the same cheap TWS IEM. They would ship me my DAC. (I got a $10 discount on an item I never ordered nor have any use for. [LINSOUL, the correct remedy would be to CREDIT YOUR CUSTOMER IMMEDIATELY for your mistake, not find a convoluted way of reducing your $15 loss.] Then they shipped me another cheap TWS IEM, no DAC! I paid for the International Express shipping. Now I have 2 pairs of a cheap product I never ordered - one I gifted to a friend, the other I sold at a loss. After waiting for more than 2months for a shipment of the DAC I originally ordered and paid for, they agreed to refund me one shipping cost and give me a voucher for the original amount I paid (less my duties and fees). The (faulty) voucher did not work, but this was eventually resolved by Linsoul. I am currently waiting my last shipment from Linsoul. There are other shopping options out there. I lost $$ over the past year, because I chose to buy from Linsoul.

DO NOT PURCHASE ANYTHING FROM HERE. They sent me a defective amplifier, and wanted ME to pay to send it back to china! The cost of mailing a 50lb amplifier back is ridiculous.

good place to get best gear

The purchase worked fine. Delivery time to Austria about 3 weeks, very good product at an affordable price. Will definitely buy again.

Amazing, love this store!

Very happy with the whole purchase, really pleased with the headphones , well balanced with very good bass , very happy to buy another set!

Very fast, very competitive pricing, good support. Any time again.

The whole process was smooth, as usual, and the headphones arrived a lot faster than I expected.

It's usually take some time, to dispatch bought item but it is always as it was described. So everything as told :)

Fast international delivery, well packed, very happy with my purchase.

Sent my item quickly even though the store page said "pre-order". Kiwi Ears quintet is amazing, way better than the 7hz Timeless they are replacing. Linsoul customer support is great, didn't need it for the last purchase but when my Timeless came defective they RMA'd a replacement as soon as they received the first.