Linktivity Reviews 

Booked the Hozugawa River Boat Ride. They cancelled the boat ride due to bad weather. Understandable. I thought they would refund the money so I waited a week. No refund or communication that they're refunding the money. Disputed the charge with my credit card company. They started emailing me that they would refund asap if I withdraw the dispute. Still no refund after more than a month later after I withdrew the dispute.

I purchased a multi-day transportation pass through Linktivity, and unfortunately, it turned out to be very difficult to use and caused me significant inconvenience over several days. When I contacted Linktivity, their response was immediate, empathetic, and highly professional. I truly felt cared for, which was a refreshing experience. Even though the pass provider’s rules stated that reimbursements were not allowed, the Linktivity team wrote me they would do their best and kept me regularly updated on the situation. Their dedication earned my trust, though I had little hope of a resolution due to the rules. To my surprise, Linktivity not only is working with the provider to address the pass’s shortcomings but also decided to reimburse me directly, even without the provider’s agreement. I was genuinely amazed. I never had such a great customer service experience, and I’ve never felt so valued as a customer. Thank you so much, Linktivity team!