Linenbundle Reviews 9,264

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the bedding, describing it as soft, comfortable, and durable. Many appreciate the excellent customer service, noting prompt and efficient handling of issues like order mistakes. The delivery service is frequently highlighted as quick and reliable, with many items arriving as promised. However, some people were dissatisfied with aspects of their order and delivery. There were instances of missing items, incorrect orders, and a lack of communication regarding shipping and tracking. A few customers also expressed concerns about the perceived decline in product quality compared to previous purchases, and some felt the prices were high, especially for items not on sale.

What people talk about most

Product

People report positive experiences with product, often praising the superb quality of bedding, duvet sets,... See more

Quality

Clients share positive opinions on quality, with many praising the superb quality of duvet sets, sheets, and... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the quick and... See more

Price

Users describe ambiguous interactions with price. While some customers praise the great quality at an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time purchases from Linen Bundle, duvet, pillows and some pillowcases to try the material out for quality. Very impressive, all the products are beautiful and when I have chance I am going to or... See more

Rated 5 out of 5 stars

The website was easy to navigate with clear information given. The product was top quality, exactly as described (including an amusing as well as useful care label). My new sheets are SO comfortable... See more

Rated 5 out of 5 stars

Have bought from Linenbundle before and have been satisfied with their products and delivery service. Their duvets are excellent eco and soft. Got the two one for cold times and one for warmer times a... See more

Rated 5 out of 5 stars

Good to see them back under new ownership. Usual products and good offers available. Lacked in communication since the order was made. It arrived before I got a dispatch email! Took maybe 4/5 busines... See more


Company details

  1. Bedding Store
  2. Bedroom Furniture Store

Written by the company

Luxury bed linen delivered direct to your door at a fair price. 100% cotton 500 thread count duvet covers, flat sheets, fitted sheets & pillowcases.


Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
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1-star

Replied to 22% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The quality has sadly really gone down…

The quality has sadly really gone down and they won't do anything to help me! The sheets used to be so beautiful and soft and now feel scratchy and not premium. when I compare our linenbundle sheets from a year or two ago they are not even close to the same quality. Really sad that the customer service was shockingly bad when I did complain.

8 April 2026
Linenbundle logo

Reply from Linenbundle

Hi Lauren,

Sorry to hear this about your order. Just to advise that we have not changed supplier or the quality of our sheets since 2020, so you really should not be experiencing any change in quality.

Our sheets get softer with use/washing so the sheets from last year will feel distinctly different compared to a new set of sheets which will feel more smooth and lustrous to begin with. I would expect you to be able to tell no difference between both sets of sheets in the coming weeks, but if you are still unhappy of course please reach out to us & we will help rectify your issue.

Thanks,

Ana.

Rated 5 out of 5 stars

Beautiful duvet set

Beautiful duvet set, the quality is superb, the best thing was the thick elastic on the fitted sheet, it tucks the sheet under nice and tight, I have a deep mattress and topper and it fit perfectly and didn’t move all night

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product as always

This is my 3rd purchase from the Linen Bundle and I purchased from the Retirement Sale so great value for money. But you don't get the free candle in the sale purchases though...

3 April 2026
Rated 1 out of 5 stars

I was very disappointed

I was very disappointed with my experience.

This company positions itself as a premium/luxury brand, but the towels I received were far from that standard. The quality is noticeably poor, they are very thin, not particularly soft, and overall feel cheap compared to what you would expect at this price point.

What made things worse was the return process. There is no proper system in place: no prepaid label, no simple instructions, and no support to manage the return. As a customer based in the EU, I was left to organize and pay for international shipping back to the UK myself, which can be quite expensive and inconvenient.

Overall, the experience does not match the brand’s positioning. I would not recommend buying from them, at least not towels.

1 April 2026
Rated 1 out of 5 stars

They cancelled my order

Some stuff I ordered wasn’t in stock, they emailed me asking if I wanted to cancel the order or stick with what was left, but they cancelled it before I could reply. Not sure why they didn’t offer or mention different colour options for the bath sheets I wanted. Also, it took several days before they told me what I ordered wasn’t available. Not sure why they’re advertising stuff if it’s not in stock.

26 March 2026

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