Limango Outlet Reviews 312

Two out of two return shipments were booked as received only after I provided the shipment number. Consequently, Ratepay asks incorrectly for fees for overdue payment.

System of vouchers and family discounts is intransparent. Customer account doesn't show understandable bookings and balance.

They didn't delivered my package to my door. The package was left outside my neighbours door and someone took it. That was 2 months ago. Since then they are unhelpful. I have filled in the document they sent regarding the lost package. Regardless I am not getting my money back. The reply is always that they are investigating. For 2 months? This is the worst ever customer service. Wouldn't recommend this company to anyone. Doesn't worth the money and hassle!

I placed a Limango order online for 3 items on October 6. However on October 24 only 1 of 3 items was delivered. I contacted Limango to find out where the other 2 items were but they couldn't really answer except to state the obvious...that the items would be delivered separately...no delivery date, no tracking number was supplied. No further contact from them and I still do not have the rest of my items. I wrote to them again and told them to cancel the missing items but there was again no reply. Very frustrating to deal with a so-called customer service that does not respond. I recall having had difficulty with Limango in the past but thought I would give them another chance...that was a mistake! I will not make the same mistake twice...I will never order from Limango again!

I ordered 2 hats for our 2 year old twin daughters 2 months ago. When they arrived (2 weeks later) they were unfortunately too small. No return label was included and no option was available online to return so I emailed them as per their requirementsto obtain this.
I have repeatedly been emailing them now for over a month requesting a return label and a refund. Initially they said they had sent a return label however I have pointed out to them on numerous occasions that that was for an entirely different order number and item (gloves).
Despite this they have still not sent a return label nor provided a refundfor these hats.
My previous few emails over the last 2 weeks have gone completely unanswered.
I have now had to resort to advising them that I will need to take legal action for my refund if it is not forthcoming and if they don't have the courtesy to respond to this complaint.
I will NEVER be using limango again and it is important that other customers are aware as to how they breach their legal requirements on returns and how unreliable their returns procedure and customer service are.

Customer service is very bad. Additional return fee of €4,95 is ridiculous especially when you paid a delivery fee of €4,95. I know that during these very hard times, companies are trying to survive. But when you treat your long time customers like this, you will not have a business at all. You cannot charge a delivery fee and then a return fee. Your competition is taking advantage and I am happy to use someone else.

A very low quality product that was spoiled within 2 weeks of purchase and poor service.
I do not recommend subscribing to this site

1 out of 3 is bad
First item's description was misleading (pictures did not show silver stars on a black vest), second item's size was not as indicated (instead of 48, they sent 56), only the third item was ok. And as a customer, you pay for sending two items back to the vendor, that you never wanted to have.

Does not care about customers, no reaction to e-mails.

Good products, very good On-line Platform, great Customer Service. Client orientated activity, transparency and well priced products. I so much love shopping at Limango!