Lilja the Label Reviews 

Lovely and fast customer service. Would recommend! 🤍

Both the one piece and the bikini fitted super well and are really flattering. Love it!

Good explanation about return and shipping cosy

I ordered a bikini. The bottom didn’t fit, and I chose the option to exchange for a different size.
I got the return documents, all filled out by customer service. First I only received the customs documents, however since I have not returned anything out of the country, I didn’t know I was missing the courier documents. I went to the postal office, but had to return back home with the package. I sent an email to Lilja, and pretty soon I also received the package slip. Finally I got the package sent.
Now I see that the package have been in transit for a very long time, I reached out to the courier service who informed me that Lilja didn’t fill out the whole address. They are missing the street address, and only Lilja can update the address by contacting them.

However, Liljas customer service have stopped replying. Now I’m pretty sure I only have half of an expensive bikini for my vacation days. 👎🏻
The quality of the bikini is good, but I will not be buying again.

Great Customer Service

Excellent customer service!

wonderful customer service, really quick friendly and efficient!

The feel of the one piece is so so nice. And I love the fact that I can swim or surf comfortably without anything popping out! The fit is divine, which I really appreciate as someone who struggles finding one pieces that fit my figure. For reference, I'm a 36DD, 165cm/5ft 4.5, around 70 kgs and usually wear a UK 10-12 and the size M fit me perfectly, even though I was recommended to get an L by the online sizing calculator. I will definitely order again from Lilja!

Great customer service and beautiful swimwear.

Swimsuit I ordered is so gorgeous!!! I have had it two weeks and already atleast ten people (also random people) have told me it look's so nice. This swimsuit gives confident! Fast delivery and quality is great.

My husband got me the flora arc one piece as a gift. I specifically asked for this piece as it has good print. Upon arrival i noticed that the color is very light compared to the definition and photos. Still being optimistic I used it today and OH MY GOD soon as it touched the water you can see everything!! Its very see through. If I can return it i would but its not possible. Just heads up with this particular range model. YOU WILL BE SEEN!! I wont be using it again.

The swimsuit is beautiful and fits perfectly. I really like the adjustable straps and it feels high quality. They had much information about sizes etc on the website which helped me choose the right size. The delivery was very fast too. Overall very good experience and I would highly recommend!😊

Perfect quality, easy return for the bigger size. Just love swimsuit, I think it must fit and look good in every bodyshapes <3

Delivery was fast and the products arrived neatly packaged. However, my experience with customer service afterward was extremely poor.

Before placing my order, I specifically checked the return policy. The website clearly states that prepaid return labels are available for orders from the Netherlands. However, when I initiated a return (I only returned one bikini set because it was not true to size), there was no option to generate a return label. I was forced to arrange and pay for the return myself, which resulted in very high costs.

Customer service later claimed this was because my order was shipped from a warehouse in Germany. This was never communicated to me beforehand. Despite this, I was required to return the package to Finland, increasing the costs even further. This directly contradicts the information on the website.

After multiple attempts to resolve this, customer service refused to offer any form of compensation and stated that I should have contacted them in advance—despite the fact that I had no way of knowing my order would be shipped from Germany.

Overall, this is a very disappointing experience and not what you would expect from a modern webshop with premium pricing. The return information on the website is clearly misleading, and that is a serious issue that should not be allowed.

I bought a swimsuit and a bikini here and checked the website beforehand to see if they were suitable for larger busts. The website did not clearly indicate that the fit is not flattering for larger breasts.

After trying on the bikini top, I realized I didn’t need to try on the bottoms because the sizing wasn’t right. To my surprise, after returning the items I received a message saying there was a stain on the bottoms, even though I hadn’t even taken them out of the packaging.

Because of this service and the poor fit for larger busts, I would not recommend ordering here.

High quality bikinis and swimsuit. The only swimsuit brand I trust!

Great quality of swimwear and amazing customer service!! I have several pieces of swimwear from this brand, and I love it

The bikini looks really beautiful and the fabric feels nice and high quality. Unfortunately, I was disappointed after washing it. I washed the bikini at 30°C on a delicate cycle, and afterwards the seams started coming loose in several places.

Only after that did I notice on the website that the bikini should be washed by hand only. While this was my mistake, I do think it would be much better if clear care instructions were included in the package or attached to the bikini itself. That would have helped avoid this issue.

Especially for such a delicate item, clear washing instructions are very important. It’s a shame, because otherwise I really liked the bikini.

I cannot recommend buying from this brand. Poor fit if you have a larger bust and terrible customer service. I bought a bikini and a swimsuit and while neither had a good fit I really needed some swimwear on that date so chose to keep the bikini and send the swimsuit back. Because of a small white mark from trying a swimsuit on at home (with underwear) I was charged 30% of the price when I returned. The little mark was so tiny I didn’t even see it myself. Had I noticed it before sending it back I could have easily removed it with a damp cloth in two seconds. Why do I have to pay so much for this small effort from their side? It is not like they are throwing it out. When buying a quite expensive product I expect some level of service and even from cheap brands I have never experienced something like this. I feel ripped off!
I got a bad vibe even before this happened when I was registering the return. I was “begged” to buy something else, by being offered extra money back if I chose store credits. But I will never buy from this shop again, that is for sure!