Lila Beauty Reviews 

139
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Out of all the beauty sites, Lila Beauty never fails to deliver. delivery is consistently so fast - i put through an order and within a day or two, it arrives. Same experience, time after time. Thank... See more

Rated 3 out of 5 stars

I’ve ordered from this company for years and have always been happy with their affordable prices and fast shipping. However, their returns policy is disappointing. They do not offer refunds or store... See more

Rated 5 out of 5 stars

Heard amazing things about Krave Beauty, along with many other K Brauty lines but knew it would be pricing. Came across Lila Beauty, who’s website was easy to navigate and pricing better then other bu... See more

Rated 5 out of 5 stars

My parcel arrived surprisingly quickly, I was eligible for free express shipping but had accepted possibility of delays with the current COVID-19 situation. All my products arrived safely the next day... See more

Company replied

Company details

  1. Beauty Supply Store

Information provided by various external sources

Buy Best-Selling Korean and Japanese Skincare and Makeup Products in Australia at Lila Beauty. See Skincare and Cosmetics from all the leading Asian Beauty Brands. Free Shipping available. Afterpay and Zip Pay available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

139 reviews

5-star
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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(139)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

good aus store

Great selection of korean & japanese beauty products for australia which I really appreciate, especially without the inflated prices some other stores or ebay sellers list for thankfully. I will continue to purchase from Lila Beauty for these reasons.

7 April 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Laura for your review :)

Rated 5 out of 5 stars

Really impressed

Have ordered twice on this site. Both orders arrived within a week or two, no issues. They carry a lot of hard to find products at affordable rates (even cheaper than iherb). Highly recommended.

20 March 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Honey for your review :)

Rated 3 out of 5 stars

Compared to previous orders

Compared to previous orders, shipping was slower this time. Parcel also arrived open but luckily items inside were intact.

2 March 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Hi Christina,

I am sorry to hear that there were issues with this delivery and that the box may have unfortunately sustained some damage in transit which could have caused it to open. This is a very rare occurrence as we also tape all the sides of the box down to ensure that it stays closed. Unfortunately though it has occurred in this instance.

In this case I have sent a follow up email to you. Please kindly check your email so we can further assist to rectify this issue, thank you and once again I am very sorry for this unfortunate scenario and also for the inconvenience.

Rated 5 out of 5 stars

great selection for australia

great selection for australia. order was processed and received promptly. will definitely purchase from lila beauty again.

2 March 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Lisa for your review :)

Rated 5 out of 5 stars

Is all you need

Wide range of products, fast shipping, a lot of sales! Me happy customer :))

2 March 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Ericka for your review :)

Rated 5 out of 5 stars

Very quick shipment

Very quick shipment, love the product, many thanks!

1 March 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Naima for your review :)

Rated 4 out of 5 stars

Good experience

Great products at good price but most of the items are sold out. They should be stocked in. As well as many other korean skincare sellers add multiple samples of great korean brands in customer orders whereas lila beauty only put one small sample though my order was a big one. Lila beauty should increase number of samples.

14 February 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Qirat for your review :)

Unfortunately we were unable to replenish certain items in the last month due to a number of factors. However we will be improving our forecasting of inventory required to try minimize this issue. We will also consider your feedback regarding samples.

Rated 5 out of 5 stars

Fast delivery but i wish they carry…

Fast delivery but i wish they carry more brand but other than my fav online store!

4 February 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Saidah for your review.

Please feel free to contact us here or at hello@lilabeauty.com.au for recommendations of any particular brands or products that you may be interested in. We will add it to our list for review and if approved then they will be ordered and stocked in our store :)

Rated 5 out of 5 stars

swift delivery

swift delivery, great prices and products are beautiful

4 February 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Becky for your review :)

Rated 5 out of 5 stars

Great selection

Very please with the handling of my order. Products are great as usual and they have a great selection!

3 February 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Mark for your review :)

Rated 5 out of 5 stars

Great service

Great service. Delivery was fast even with the long holidays. Will order again in future.

3 January 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Irene for your review :)

Rated 4 out of 5 stars

Good

The shipping was good and products came normally (no problems or breakage).

3 January 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Paige for your review :)

Rated 5 out of 5 stars

Ten stars

Website is easy to navigate through, more options of payment earns it a five star already. Shipping time was so quick wish I could give this rating ten stars. Everything about it is excellent. Only thing is I would like to see spf being carried through by this website in the future. This became my number one online store to shop at!

2 January 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Jessica for your review :)

In regards to SPF, unfortunately we are currently unable to offer this due to Australia's sunscreen regulations.

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