Lightmalls Reviews 

583
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Very friendly customer service that helped me when I had tracking info questions. Item arrived in reasonable time in good condition. Thanks again!

Rated 5 out of 5 stars

My item was delivered at the end of the 10 days timeframe which they said it would be delivered. At the 8th day, I inquired about the exact delivery date. Liang was curteous and said it should be deli... See more

Rated 1 out of 5 stars

3 to 5 working day fast delivery paid for. Delivered 22 working days later.. unacceptable. They take no responsibility for the fradulent delivery claims. Won't even engage in dialogue for ridiculous... See more

Rated 5 out of 5 stars

Rated 5 out of 5 stars May 8, 2024 Great customer service I experienced a really high level of customer service from Lightmalls. I will buy from them again and I'm happy to recommend them based on... See more

Company details

  1. Lighting Store

Written by the company

Professional Outdoor & LED Products


Contact info

3.6

Average

TrustScore 3.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(583)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Battery charger

Battery charger, good price fast delivery working well.
Good buying experience esp communication from this seller.

2 March 2024
Unprompted review
Rated 1 out of 5 stars

The size is not what you say

The size is not what you say. It is an adult helmet. Not a helmet for kids. It is not a MTB helmet but It is a motorbike one. Heavy and not enought ventilated. The gloves and glasses, the worst quality never seen. Cheap, but money throught away.

28 February 2024
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
Sorry I couldn't satisfy you. The helmet we send you is what you ordered, and the size is also sent according to your requirements. If you are not satisfied, you can send it back for a refund.

Rated 1 out of 5 stars

Purchased a few batteries 2 months ago…

Purchased a few batteries 2 months ago now and every time I eventually got a reply from them they said 3-4 days, now there's just no reply, trying to get a refund through PayPal but that's painful at best, scam site at its best. As you can see by the reply they just keep saying logistics says it will be delivered in 3 to 4 days, absolute thieves stringing people along.

5 January 2024
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hi dear,
Have you received the battery yet? If you can provide the order number, we will help you check the logistics.

Rated 1 out of 5 stars

Don't trust this company

Don't trust this company. good not delivered and failed to assist in resolving the issue!

1 February 2024
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hi dear,
Didn't you receive the package?
If you can provide us with the order number, we will check it for you.

Rated 5 out of 5 stars

Good customer service

Customer service was highly remarkable, and easy to deal with. Regards with my order, the flashlight workmanship is very high in quality including material used. Price is reasonable and affordable. About the shipping, it took only 2 weeks to deliver the package to my front door, from China to US address and into my FPO address. Item was sent same day I ordered and that is the secret my friend. I highly recommend this seller to everyone.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Hello,

I wanted to share with you an unfortunate online purchasing experience I recently had. I received a damaged product; a helmet I had bought as a Christmas gift for my son. When I contacted customer service to resolve the issue, they told me that I needed to return the item and would have to advance the shipping costs. They assured me that they would reimburse both the cost of the product and the shipping.

Trusting, I proceeded to return the product to China. To my great surprise and disappointment, after the return, not only did I not receive any reimbursement, but also lost all contact with the company.

After all, losing the product was hard enough, but I also lost my money and on top of that had to bear the additional return costs. It's sad to say, but I feel completely scammed.

I share this experience to warn and advise you to take precautions if you find yourself in a similar situation with this type of online business.

Regards.

Answering your message:
I have returned the order and did not receive my money back as promised. I have sent you several emails without any answer or explanation from your side. If you want help you have my contact details: #LM23112865380. But you won’t help, just trying to minimize my opinion about your organization of thieves

2 January 2024
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hi dear ,
We are really sorry for the inconvenience caused. Can you provide us with your order number for checking?
We will help you deal with this problem.

Rated 1 out of 5 stars

Terrible ordered my son a helmet for…

Terrible ordered my son a helmet for Christmas paid extra for delivery never came till after then when it came it was cracked they tried to give me a 3.16p refund for a broken helmet!! Now say I have to pay to return con con scam don’t use

3 January 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a helmet for my sons birthday

Ordered a helmet for my sons birthday, paid extra for delivery the order was well past delivery date and my sons birthday, then tried to return the item as I had to but another helmet and now trying to be charged shipping cost, worse company every stay well away

19 December 2023
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hi dear,
We are really sorry for the inconvenience caused. Due to the flight delay, the package did not arrive in time. We will work hard to improve this problem.

Rated 1 out of 5 stars

It's a scam do not buy

It's a scam do not buy

1 December 2023
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hi dear ,
After receiving your order, we have arranged delivery. If you do not receive it, please contact us in time.

Rated 1 out of 5 stars

I ordered four 8-cell (9.6v) 1800 mAh…

I ordered four 8-cell (9.6v) 1800 mAh NMh battery packs. They are useless. They get hot at only 200mAh charge, false-peaking continually. After coaxing 1800 mA into them, the best they can deliver after several cycles is 500 mA for an hour. Obviously their internal resistance is way too high; these are crapped-out NMh cells, don't waste your time or money.

26 November 2023
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
We are really sorry for the inconvenience caused to you. If the product you receive is faulty, you can contact us and we will help you replace it with a new replacement.

Rated 4 out of 5 stars

Good price and delivery within the…

Good price and delivery within the suggested time. But I was trying to order it from Switzerland and it wasn’t clear that it was coming from China until it was ordered.

26 November 2023
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
Thank you for ordering from our website. We are a website located in China. We will work hard to improve our services to satisfy you.

Rated 1 out of 5 stars

They use bad postal service.

They use bad postal service.
I ordered something which has not been delivered despite tracking showing reached my city 3 weeks ago, but no further tracking info available and no delivery so far.

31 October 2023
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
Sorry to keep you waiting. Since the package is in transit, the logistics has not been updated in time. We have urged the carrier to speed up the delivery for you.

Rated 1 out of 5 stars

Battery failed after first use

Battery failed after first use. Was told to buy a new charger, even though the video I had to make for them showed a different battery charging using my current charger. The battey failed simple as. Would I really waste my time trying to con someone into sending another battery? I will now however happily spend time telling people to avoid them.

8 November 2023
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
If the battery is confirmed to be faulty, we can send you a new replacement.

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