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LightInTheBoxReviews 

515,885
•
TrustScore 4.5 out of 5

4.3

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 68,677 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the good variety and quality of products, often finding exactly what they are looking for. The website is frequently praised for being user-friendly, easy to navigate, and efficient for locating desired items. Many people also find the product descriptions to be excellent and the prices reasonable. However, some customers experienced issues with orders, such as items not matching advertisements or expectations, and some noted delays in receiving products. There were also concerns regarding sizing discrepancies and high shipping costs, which some felt were excessive.

What people talk about most

Product

Customers generally express satisfaction with the products, praising the designs, styles, and affordability... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the website easy to use and... See more

Website

Consumers generally find the website user-friendly and easy to navigate, with many praising its ease of use... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great value, reasonable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I gave this a 4 star instead of a 5 star because it was less forward with the size chart . If not for that, I would have given them an extra star. I have not used this company before so will wait u... See more

Rated 4 out of 5 stars

Ordering was easy. I saw total price and it was not until after i went to PayPal I saw the 3 extras. P&P understandable but insurance and duty insurances not seemingly mentioned until after payment ma... See more

Rated 4 out of 5 stars

Good variety and generally good quality for the price. A better, more complete description based on xomminnly asked questions would net 5 stars from me.

Rated 4 out of 5 stars

Relatively easy to find what I was looking for. As a visually impaired person, some areas are not very accessible and easy to see though.

Company details

  1. Clothing Store
  2. Wedding Store
  3. Women's Clothing Store

Written by the company

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.

Contact info

welcome to shop with us

www.lightinthebox.com

4.3

Excellent

TrustScore 4.5 out of 5

516K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(515,885)

71,749 reviews in the last 12 months

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Rated 3 out of 5 stars

didn't give it 5 stars because…

didn't give it 5 stars because everytime I try to add another color of the SAME item, I had to start all over. Also, the shipping cost estimate changed dramatically at the end.

5 July 2026

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