The problem with Light Bulbs Etc is that they have a terrible return policy. First, customers need to call and get permission to return an item. Second, no shipping label, and you will have to pay for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order with this company, a few days later they tell me they discovered a pricing error and couldn't fulfill the order.
Was hoping for a good experience but...was shipped more expensive bulbs then I ordered which I couldn't use, now waiting for the correct order to arrive, not good for a first time customer.
We looked everywhere for certain floodlights. We could not find them in stores but found them here at a very reasonable price. Like other reviewers, the shipping cost appeared to be high, but the bulb... See more
Company details
About Light Bulbs, Etc
Information provided by various external sources
Light Bulbs, Etc was founded in 1987 by Robert J. Black- our owner and leader for 22 wonderful years. Bob had a talent and a passion for sales and opening his own business was his dream. Bob had been in the lighting industry for years and he knew that he could sell lighting products. It was time to make this his family business! (The family legend goes that Bob wanted to sell something everyone needed, but he didn’t want to be a toilet paper salesman, so light bulbs it was!) Our company started with two employees in a small office and warehouse. One of these employees is still with us today!
Over these last 27 years, we’ve grown to over 20 full time employees- all of whom are family members, lifelong friends and new friends we’ve made along the way. This was not by accident- we’ve been very fortunate to have family and friends with talents that helped us grow and expand our business. Electricians, stage and theatrical lighting specialists, Certified Lighting Specialists, and talented logistics, online and marketing people have made our company the great place that it is today. Sadly, Bob is no longer with us, but we honor him by maintaining his high level of customer service and his vision of our family owned business.
Being a family-owned and operated business is our pride and our passion. We love our employees and our customers- and everyone becomes a part of the Light Bulbs Etc. family when you shop with us. In fact, when you call us during operating hours, you will always speak to a live person- and chances are, you’re speaking to a member of the family! That’s a rare thing in today’s world, but in our business, it’s the personal touch that has kept us growing for these 27 years.
We look forward to serving you in all of your lighting needs, and we welcome your questions, your comments, and your business.
-The Light Bulbs Etc. Family
Over these last 27 years, we’ve grown to over 20 full time employees- all of whom are family members, lifelong friends and new friends we’ve made along the way. This was not by accident- we’ve been very fortunate to have family and friends with talents that helped us grow and expand our business. Electricians, stage and theatrical lighting specialists, Certified Lighting Specialists, and talented logistics, online and marketing people have made our company the great place that it is today. Sadly, Bob is no longer with us, but we honor him by maintaining his high level of customer service and his vision of our family owned business.
Being a family-owned and operated business is our pride and our passion. We love our employees and our customers- and everyone becomes a part of the Light Bulbs Etc. family when you shop with us. In fact, when you call us during operating hours, you will always speak to a live person- and chances are, you’re speaking to a member of the family! That’s a rare thing in today’s world, but in our business, it’s the personal touch that has kept us growing for these 27 years.
We look forward to serving you in all of your lighting needs, and we welcome your questions, your comments, and your business.
-The Light Bulbs Etc. Family
Contact info
14821 W. 99th Street, 66215, Lenexa
- 888-757-9591
- tracy@lightbulbsdirect.com
- www.lightbulbsdirect.com
1.4
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor communication
Little response to customer service emails and no follow-up. Extremely dissatisfied.
25 March 2016
Unprompted review
Perfect customer service
Wasn't familiar with this company, but took a chance since they alone had the bulbs I needed. The phone rep was polite and informative; bulbs arrived within a week, despite being out of stock when I ordered them.
Wouldn't hesitate to use gain. Highly recommend.
25 March 2016
Unprompted review
Excellent service
Very satisfied customer, bulbs arrived quickly, in fact, extremely fast shipping and packed well. Couldn't be happier !
25 March 2016
Unprompted review
Had a bulb I had spent months trying to find
Had what I needed, placing order couldn't have been easier. I'm one totally satisfied customer. 😀
24 March 2016
Unprompted review
light bulbs & questions.
I love this company. It carries all the bulbs I use around the house & landscaping lighting as well. I used their online service to chat with a customer relations person to ask some questions on lighting. They explained & assisted in my order. Received an email confirmation on my order & another when it was shipped out. Very good & professional company.
24 March 2016
Unprompted review
great quick service
Easy to order and quick to receive. Will definitely use again when I need more light bulbs
23 March 2016
Unprompted review
Light Bulbs Etc.
Excellent price and fast delivery! Definitely recommend!
23 March 2016
Unprompted review
Great Customer Service
--Customer Service has always answered the telephone w/in ~6-8 rings.
-Light Bulbs Direct always offers personal assistance to answer any questions placing orders.
23 March 2016
Unprompted review
Outstanding in all respects!
The ballast with ring bulb was exactly what we needed and could not find locally. The on-line order process was quick and easy and the price was very fair. My order confirmation was sent to me almost immediately and the product was shipped, received, and I had it installed within three days. I could believe it. Thank You!
23 March 2016
Unprompted review
This company performs.
I needed some replacement bulbs and found this website easy to access, purchase product, excellent prices and delivery was timely. I highly recommend this provider for light bulb needs.
22 March 2016
Unprompted review
Let There Be Light
This is the way to go. The local hardware chain no longer carries the bulbs I needed and when they did, it was double the price I paid. The bulbs were very well-packed and arrived safely. I wish they didn't take so long to ship, but if I need these lightbulbs in the future I would order again.
22 March 2016
Unprompted review
fast service
Very satisfied with ease of use and FAST service/delivery.
HR
22 March 2016
Unprompted review
fast and on time
I ordered a light bulb for my husbands craft light I got it within four day from the time I ordered it and had no problems with it at all works good
21 March 2016
Unprompted review
Excellent service
I have used this company three times and each time there was excellent service. In fact the last two orders were a day apart so I asked them if they would void the shipping charge on one of the orders since they were so close together. Not only did they void the shipping charge on the one order, they gave me free shipping account both orders were over $100. That decision went beyond my expectations and demonstrates a Company that is operated by Core Values.
21 March 2016
Unprompted review
Long Neck Light Bulbs
This is the 2nd time I've ordered these type of bulbs from this company. The bulbs are just as advertised,,,long life and you can't beat the price. They were received in a timely manner in good condition. I will always do business with this company. AAA+
21 March 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.