This used to be a really good survey site, where I could at least attempt most surveys, and I was usually qualified. Their practices of good payouts and excellent customer service have been maintain... See more
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LifePoint's panel has changed. You can't log-in half the time and you do surveys and don't receive your life points. I think after I clear up 2 problems with them, I will stop doing their surveys. Ver... See more
Company replied
Been on life points a few years now definitely got worse and the customer service team are no help at all You complete a survey and sometimes you don’t get the points or get half way through and say... See more
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I can't complain as I've had a good experience with the site up to now. We are many and it's normal if something doesn't work perfectly(like the diary of my dishes). When I ask for rewards I get the... See more
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Company details
About LifePoints
Written by the company
Free paid surveys & rewards! LifePoints is an online surveys platform where you'll earn cash rewards and e-gift cards, just for giving your opinion! You'll earn rewards in PayPal cash or as e-gift cards from your favourite retailers by simply answering survey questions and sharing your feedback on services and products. You'll be helping to shape the future of the world’s biggest brands, for tomorrow and years to come - which is why we take your opinions seriously. Earning online with LifePoints is easy! Step 1: SIGN UP Join our community and discover how much we value your opinion. We’ve paid over $22 million (USD) in rewards to our members in the last year alone! Step 2: TAKE SURVEYS Complete surveys and get paid for sharing your feedback on products and brands we all know and love. Step 3: GET REWARDED Earn virtual points (LPs) that can be redeemed for PayPal cash, e-gift cards and much more. LifePoints is a community of over 5 million members from 44 countries around the world. Our community is home to like-minded consumers who share a passion for building a better world and experiencing the value of their opinions. Some of our members’ greatest contributions have led to the creation of airbags, cash reward cards, and baby safety car seats, to name a few! Start earning today! Sign up for free and we’ll give you 10 LifePoints to kick things off! Sign Up |
Contact info
United Kingdom
- www.lifepointspanel.com
Sign up now and start earning
3.2
Average
45K reviews
No recent history of asking for reviews
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Member for years suddenly suspended
Been a member for years now. As I often do, I tried to redeem points to be sent to paypal. They responded saying my redemption choice was "out of stock", which I found weird. Then they emailed me & told me due to security concerns my account was suspended and I can no longer take part in surveys nor do I have access to my points. They refuse so far to tell me what the "security issue" is due to "security concerns", it concerns me greatly since they've had a lot of my private info for at least 3 or 4 yrs now. I'm still awaiting a response from them as to what's going on. How can I begin to know what "security issue" it is if they won't tell me?? Their link to appeal took me to a website that wasn't in english. That's highly concerning. Something is very off & weird with this company right now. I only had $20 left to redeem, I'll live, but I just really want to know what the security problem is and what they're going to do with all of my personal information now that they think I've done something wrong. Look I'm a housewife in my 50s with a husband who is almost 60 and disabled, this is as exciting as my life gets, I do surveys and cook dinner, not sure what kind of security risk mastermind they think I am. Your guess is as good as mine.
17 April 2026
Unprompted review
Reply from LifePoints
Thank you for sharing your experience, and we’re sorry to hear about the concern this situation has caused.
We understand how frustrating it can be not to have clear information regarding a security-related account status. These measures are in place to protect both members and the integrity of the platform, but we appreciate that more clarity is important in cases like yours.
To have your account reviewed in detail and receive further assistance, please raise a ticket through the Help Center and include the reference “SITEREVIEW-TP”. Our support team will be able to investigate your case and provide you with more information.
We appreciate your patience and look forward to helping you resolve this matter.
I want to order request my member based…
I want to order request my member based business outcomes please and request review my customer teams and point
17 April 2026
Unprompted review
Reply from LifePoints
Thank you for your message.
To help us review your request properly, could you please raise a ticket through the Help Center and quote the reference “SITEREVIEW-TP”? Once submitted, our team will be able to assess your case and get back to you with an update.
DON'T USE THIS APP
DON'T USE THIS APP!
It's a ripoff! I did 24 surveys and they won't pay me the $10 I earned. They demanded I link to PayPal. Did that then I had to link PayPal to my bank. I linked to my debit card. Then they demanded I link to my bank account. That turns out to be impossible as I use an electronic bank. AND all I wanted to do was cash in a Walmart gift card. I'm uninstalling now.
15 April 2026
Unprompted review
Reply from LifePoints
Hello,
I’m sorry to hear about your experience, and I understand how frustrating this must have been.
I’d like to clarify that linking and verifying a PayPal account may be required in some cases as part of our security process, even if you intend to redeem a gift card. These checks are in place to protect members and ensure rewards are delivered safely.
That said, linking a bank account is not always mandatory, and it can depend on how your PayPal account is set up. In many cases, PayPal itself may require additional verification before allowing transactions.
As we don’t have access to your account details here, we’d be happy to review your situation and help you find a suitable redemption option. Please contact us through our Help Center and mention SITEREVIEW-TP, so we can take a closer look.
We appreciate your feedback and would like the opportunity to assist you further.
Kind regards,
Excellent very nice
11 April 2026
Unprompted review
Reply from LifePoints
Hello,
Thank you very much for your kind words! We’re really glad to hear you’ve had a positive experience with us.
Our goal is to provide a smooth and reliable platform for all our members, so it’s great to know we’re meeting your expectations.
If you ever need any assistance, feel free to reach out anytime.
Kind regards,
After spending an hour on a survey and…
After spending an hour on a survey and here you are telling me that am not qualified, really. Very bad. atleast you would have given half the points.
9 April 2026
Unprompted review
Reply from LifePoints
Hello,
I’m really sorry to hear about your experience. I completely understand how frustrating it must feel to spend that much time on a survey and then be told you’re not qualified at the end.
In some cases, surveys include validation checks or have very specific targeting criteria set by our research partners. This can occasionally result in a participant being screened out late in the process, even after significant progress. While this is not the experience we aim to provide, it is part of how market research studies ensure accurate results.
That said, we would still like to take a closer look at what happened in your case. As I don’t have access to your account here on Trustpilot, please contact us through our Help Center at support@lifepointsapp.com and mention SITEREVIEW-TP, so we can review the details more thoroughly. Please ensure that you're providing also the survey ID.
We truly appreciate the time you’ve invested and understand your frustration.
Kind regards,
Abruptly closed my account and refused payout - after 1+ years of surveys
I performed surveys for this company for over a year with no issue. Recently I was unable to retrieve the $30 that I had accumulated from surveys. I though it was a simple error with the website and reached out to their technical support. They told me my account had been closed and could not tell me why. They also said I would not be receiving the money I had fairly accumulated. This is unacceptable - DO NOT TRUST.
8 April 2026
Unprompted review
Reply from LifePoints
We’re very sorry to hear about your experience, especially after being a member for such a long time. We understand how concerning this situation must feel.
Please note that account closures are carried out in accordance with our terms and security policies. However, we’d like to take another look at your case to ensure everything has been handled correctly.
Could you please raise a ticket in our Help Center and quote ‘SITEREVIEW-TP’? Our team will review your account in detail and provide you with further clarification.
Thank you for bringing this to our attention and for your patience.
I can't log in
8 April 2026
Unprompted review
Reply from LifePoints
We’re sorry to hear you’re having trouble logging in. We’d be happy to help you get this resolved as quickly as possible.
Please raise a ticket in our Help Center and quote ‘SITEREVIEW-TP’, and our team will assist you in regaining access to your account.
Thank you for your patience.
Reply from LifePoints
Thank you so much for your sweet message! We’re thrilled to hear that you love LifePoints and enjoy being part of our community.
Your support means a lot to us! Keep enjoying the surveys and rewards!
SHAMELESS SCAM: Suspended after 12 months to avoid payout!
I am writing this to warn everyone: stay from LifePoints. They are very unprofessional and unfair.
As I was about to redeem my rewards the Gift Card section disappeared from my dashboard. I contacted support. Got a copy-paste message from Olivia. She said:
* My account is suspended for Quality Standards.
* She could not provide details about the suspension for security reasons.
This is a scam. I was loyal for, over a year. Suddenly did not pass their quality standards just as I was about to get paid. It's clear that LifePoints waits for users to accumulate points then bans them to avoid paying.
To everyone reading this: LifePoints is taking advantage of you for free market research. They sell your info to companies and then kick you out with no money. I wasted my time and effort on this company.
LifePoints is not a survey site; it's a data-harvesting scam. Don't trust them.
29 March 2026
Unprompted review
Reply from LifePoints
Hello,
Thank you for taking the time to share your concerns. We understand how upsetting and disappointing this experience has been for you. Please know that LifePoints takes data protection, privacy, and member trust very seriously. We do not misuse personal information or collect data without consent. We do not sell any data, and in fact, no one has access to your surveys or their content. Your answers to surveys cannot be traced back to your account.
Every response you provide in a survey reaches the project's team as aggregated percentages, since that is the goal of market research.
Please reach out to us at support@lifepointsapp.com quoting "SITEREVIEW-TP". We'd love to hear more details regarding your issue and offer any support we can.
Regards,
Suspension out of the blue
I submitted my redemption but later I realized I hadn't received it. My points had been returned to my balance and the redemption cancelled. Contacting the Help Center I received an answer stating that my membership has been suspended and my points were forfeited.
Horrible company, AVOID!!!
31 March 2026
Unprompted review
Reply from LifePoints
Hi Anette,
We understand your frustration and appreciate you taking the time to share your concerns.
Accounts are reviewed and, if necessary, restricted only when our systems detect activity that does not comply with our Terms and Conditions, which are the same for all members.
While we cannot discuss specific account details in a public forum for privacy and security reasons, we can confirm that we do not profit from suspending accounts, and no action is taken without internal verification.
We understand that this may feel inconvenient, and we truly appreciate your patience and feedback. It helps us continue improving our services. Please reach out to us at support@lifepointsapp.com quoting "SITEREVIEW-TP". We'd love to hear more details regarding your issue and offer any support we can.
Regards,
Experience of doing surveys on Lifepoints
The number of surveys provided per day is less as compared to other sites or apps, but the percentage of completed surveys is much more.
It is a legit source of earning money, it can improve a little by giving rewards within 2-3 working days but it is fine. Overall, Lifepoints has helped me to earn more money than all other individual sources in the same span of time.
Sometimes, the users get disqualified while they are doing a survey because the researchers have obtained sufficient number of responses. In that case, the disqualified users must be compensated according to the time they spent while doing that particular survey.
31 March 2026
Unprompted review
Reply from LifePoints
Hi Sayan,
Thank you for taking the time to share your detailed feedback.
We’re really glad to hear that you find LifePoints a reliable way to earn rewards and that you’ve had a positive experience with completed surveys overall. Your support means a lot to us.
We also appreciate your suggestions regarding reward processing times. While most rewards are delivered within a few working days, we’re always looking for ways to improve and make this process even faster.
Regarding survey disqualifications, we understand how frustrating it can be to be screened out after spending time on a survey. This is a standard part of market research, as each study requires specific participant profiles and quotas can be reached at any stage. That said, we truly value your time and feedback, and we will make sure to share your suggestion with the relevant teams.
Thank you again for your thoughtful review and for being part of the LifePoints community.
Kind regards,
Am Very Dissapointed That My Account…
Am Very Dissapointed That My Account Has Been Suspended And The Points That I Had Earned Have Been Cancelled. I Contacted Support Staff Regarding Account Suspended They Are Not Very Professional About My Issue. I Highly Suggest Do Not Take Any Surveys Because After You Reach Minimum Points They Will Suspend Your Account.
30 March 2026
Unprompted review
Reply from LifePoints
Hello,
Thank you for sharing your experience. We’re very sorry to hear how disappointed you feel.
We understand how frustrating it is to lose access to your account and points. Please note that suspensions do not occur because a member reaches a certain number of points. They are based on a review of account activity, in accordance with our Terms & Conditions, to protect the integrity of the platform.
Please reach out to us at support@lifepointsapp.com quoting "SITEREVIEW-TP". We'd love to hear more details regarding your issue and offer any support we can.
Kind regards,
Thanks for giving meaning survey and…
Thanks for giving meaning survey and rewards
30 March 2026
Unprompted review
Reply from LifePoints
Thank you very much for your kind review! We’re really glad to hear that you’re finding our surveys meaningful and our rewards worthwhile. Providing a valuable and enjoyable experience for our members is very important to us, so it’s great to know we’re meeting your expectations. We truly appreciate your support and look forward to continuing to offer you more opportunities in the future.
DONT USE LIFEPOINTS!!!
LifePoints is one of the most frustrating survey sites I’ve used. There are barely any surveys available, so earning points feels like a waste of time from the start. Then when you finally want to redeem, they push you toward linking an authenticated PayPal account instead of just offering straightforward gift card options like other sites do. That is unnecessarily invasive for an already subpar rewards system.
28 March 2026
Unprompted review
Reply from LifePoints
Hi Brennan,
Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating.
We understand how important it is to have consistent survey availability and a smooth redemption process. While survey opportunities can vary depending on profile matching and availability from our partners, we’re continuously working to improve the overall experience for our members.
Regarding rewards, we do offer gift cards as a straightforward redemption option. However, in some cases, if our system detects potential security concerns, additional verification steps, such as confirming a PayPal account, may be required. These measures are in place to help protect our members and ensure that rewards are delivered securely. These measures are in place to protect your account and keep your hard-earned points secure.
We understand that this may feel inconvenient, and we truly appreciate your patience and feedback. It helps us continue improving our services. please reach out to us at support@lifepointsapp.com quoting "SITEREVIEW-TP". We'd love to hear more details regarding your issue and offer any support we can.
Kind regards,
I Am Very Dissapointed That My Account…
I Am Very Dissapointed That My Account Has Been Suspended And The Points That I Had Earned Have Been Cancelled. I Contacted Support Staff Regarding Account Suspended They Are Not Very Professional About My Issue. I Highly Suggest Do Not Take Any Surveys Because After You Reach Minimum Points They Will Suspend Your Account.
27 March 2026
Unprompted review
Reply from LifePoints
Hello,
Thank you for your feedback. We’re sorry to hear about your experience.
We would like to clarify that account suspensions are not triggered by reaching a certain number of points. Our system reviews multiple factors related to account activity to ensure compliance with our Terms & Conditions and to maintain a fair environment for all members.
We understand that this may feel inconvenient, and we truly appreciate your patience and feedback. It helps us continue improving our services. Please reach out to us at support@lifepointsapp.com quoting "SITEREVIEW-TP". We'd love to hear more details regarding your issue and offer any support we can.
Kind regards,
Ive never had an issue with these…
Ive never had an issue with these guys.transparent,simple,great surveys,redemptions within 5 days ,i recommend lifepoints,i love giving my opinion ,
27 March 2026
Unprompted review
Reply from LifePoints
Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying our surveys and that your redemptions are arriving smoothly within that 5-day window. Being transparent and straightforward with our members is a top priority for us, so your recommendation means a lot.
Thanks for sharing your opinions with us; We love having you in the community
I would give a minus score if I could
I would give a minus score if I could! Absolute joke of a site. I have completed surveys in good faith and now when I have gone to claim the points that are rightfully mine I have been unable to. On contacting the support panel I have been informed (like so many others it would appear) that my account has been suspended and the points I had earned have been cancelled. I have been given no explanation as to why just a wishy washy I didn't meet quality standards! Come off it! How?! I answered questions honestly. I was using this whilst on maternity to help with little costs here and there but have been scammed quite clearly. Save yourself the trouble DO NOT sign up to this!
26 March 2026
Unprompted review
Reply from LifePoints
We are incredibly sorry for the frustration and the sense of unfairness this has caused, especially during your maternity leave. We understand that you were counting on these rewards to help with extra costs, and it is never our intention to make our members feel that their time and honest contributions aren't valued.
We would like to perform a manual review of your account and your earned points. Please reach out to our team by opening a helpdesk ticket and include the reference 'SITEREVIEW-TP'. This will allow us to prioritize your case and provide you with a clear, specific explanation and a fair resolution.
Good i using 3year still now im happy…
Good i using 3year still now im happy with almost 1000rs i earn monthly easy to use... User friendly.. Thank you lifepoint... Keep going ❤️
26 March 2026
Unprompted review
Reply from LifePoints
Thank you for your 5-star review and for being a dedicated member of the LifePoints community for the past three years. We are pleased to hear that you find our platform user-friendly and that you are consistently reaching your monthly earning goals.
Your continued support and positive feedback are greatly appreciated by our entire team.
Earned Rewards Forfeited Without Explanation
My experience with LifePoints has been extremely disappointing.
I completed over 30 surveys honestly and spent a significant amount of my valuable time on the platform. Over time, I accumulated approximately ₹2000 in rewards, which I had not yet redeemed. Without any prior warning, my account was suddenly suspended and all my earned points were forfeited. When I contacted support, I only received generic responses stating that I did not meet “quality standards,” with no specific explanation provided.
I have carefully reviewed the Terms & Conditions and, to the best of my understanding, I have not violated any rules. What makes this especially upsetting is that I genuinely relied on this as a small way to treat myself. I work full-time and also have family responsibilities, which makes it difficult to make ends meet. These rewards were something I had earned through my time and effort, and losing them without explanation feels extremely unfair. At the very least, I believe users should be allowed to redeem the points they have already earned. I used other survey channels like Swagbucks and Valued opinions, such a thing has never happened.
I would appreciate a proper review of my case and a fair resolution.
UPDATE: Following LifePoints’ public response, I raised a ticket with the reference “SITEREVIEW-TP” as requested.
My case was reviewed again by their Quality Team, but the decision was upheld without any specific explanation. I continue to receive the same generic response stating that I did not meet “quality standards,” with no transparency or evidence provided.
It is extremely disappointing that even after escalation, there is no accountability or willingness to offer a fair resolution. At the very least, users should be allowed to redeem the rewards they have already earned through their time and effort.
This experience has significantly impacted my trust in the platform.
25 March 2026
Unprompted review
Reply from LifePoints
We are truly sorry for the disappointment and the impact this has had on you. We recognize that our members juggle many responsibilities, and we never want the time you spend with us to feel wasted. It is particularly concerning to hear that your experience with us has differed so significantly from other platforms you've used.
We would like to conduct a review of your account. Please reach out to our team by opening a helpdesk ticket and include the reference 'SITEREVIEW-TP'. This will allow us to prioritize your case, look into your balance, and work toward a fair resolution
It is very good platform and genuine…
It is very good platform and genuine app gives money and bonus also.
18 March 2026
Unprompted review
Reply from LifePoints
Thank you for your kind words! We're really glad to hear that you're enjoying the platform and finding it rewarding. Your feedback means a lot to us, and we’ll continue working hard to provide a great experience with exciting bonuses and opportunities.
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