Lidl GB Reviews 

A formal complaint has gone in regarding blackmailing myself for mobile number that's not mandorty. Regarding the staff at Stanningley Leeds store asking personal questions that were inappropriate.

Dear Solicitor's at Lidl

A formal complaint not feedback regarding the female shop assistant at Stanningley Leeds store that was more interested in finding out information regarding what job and Salary a customer was on not to check the bar code/QR code. Disapline not feedback especially as Lidl employers a lot of younger staff that can't do their jobs. So would be in breach of The Equality Act 2010. Finding out information that is not really part of the job phishing a breach of UK GDPR Legislation 2018. Blackmailing by Janine before regarding I need your mobile number when not mandorty. Then Yvonne stated it's feedback not but a complaint. Card number for compensation.

I bought a loaf of bread that had a 50%discount on it with a QR Code that has gone through OK previously this time not.

Till number 4 had a red light on but she looked bored was closed but just serving another customer.

So went to the next till another female shop assistant.

I heard her chatting that is not chatting but obtaining personal information that is not going to get used what's your job and Salary? That is not chatting at all but if that information is used for illegal purposes then would be a breach of UK GDPR Legislation 2018. Also Fraud by that person.

Now I'm not interested in having a belittling chat with any of your staff at Lidl.

Especially as the guy still is at that store that I received sexual harassment (comments) from calling myself "love" four times when didn't to other customers.

It's a well known fact that Lidl has been to employment tribunals regarding conduct of staff that breaches The Equality Act 2010.

I got the bread reduced to the 74p on that load not £1.49 at it had gone through.

I asked for my recepit "I will be having my recepit " want it is not asking if your staff don't understand then shouldn't be working at that store.

When there are millions out of work not just the younger but people over the age of 24 even more mature people.

If I'm able to a review will go on Trustpilot regarding my experience.

As a person with managerial experience it's not feedback but a formal complaint regarding staffs attitude.

While I was waiting the female shop assistant told a man with a boy that till number 4 was opening up after I went it was closed. The same shop assistant that I spoke to went to that till again. So wasn't any point in closing the till in the first place when there was a queue of customer's including myself.

Details of the transaction are

Xxxxxxxxxxxxxxxx

Find those calls recorded

Card number for compensation is XXXX

Kind regards

A Lidl Plus app customer

Stroud staff are unkind. They advertise toilets but block them with pallets. They are dis respectful and answer back by saying "we dont have to provide toilets". When they should have said: " Sorry for any inconvenienced caused i hope you are ok and we will put a temporary out of order sign at the front of the store andxat the back where the toilet is situated and i hope you can carry on with your shop with your husband. No this is impossible. Do you know why? Because we are looked upon and treated like cattle. So i acted like cattle and said i was going to pee myself on the shop floor to get help. You just want our money and that woman did not need to be unkind when i used the warehouse toilets. Lidl get your act togeather we are humans if you put signs up believe it or not some of us can read. Lack of customer service headsets not used. Rude staff. Treated like cattle literally. Not nice take some lessons in Manners please!

I have been shopping in my local Lidl (Warren Street, London) for approximatley 1.5 years, but never again. I put my shopping in my bag paid for it and a security guard started searching my bags with no verbal request, he was shart fa man of greasy skin, I had nto stolen anything nor made any checking out errors an he had no reason to search my bagsa. He did nor wait till U had left the shop and had even saw me pay. In other words it was false imprisonment. I demanded ot see the manager but got a floor walker and demanded an apology for wasting my time and to be shown the person who had accused me of thievery. It was not forth comming, then I demanded the name of my assailant that was not forth comming, I tried to get his name form his badge, he covered it up. So I demanded a full refund which was paid after about 5 minutes. I@ made a caffuffle to deter other shoppers from being subjected to this indignity.. So Lidl bye bye hope you go bankrupt is this is how you treat loyal customers, you just lost a few thousand pounds.

Security staff at Wellingborough she is useless at her job stands outside smoking and talking to a homeless man all the while she's outside the shop is being robbed useless staff theft going on and she's outside the shop make it make sense

Disappointing Customer Service at the Checkout at Laindon

I was very disappointed with the customer service I received at the checkout last night, at around 9pm.

I was the only customer at the checkout. I was trying to find a £10 note but couldn’t, so I handed the cashier a £20 note instead. She grabbed the money from my hand in a very rude and aggressive manner, which I found disrespectful and upsetting.

I politely asked why she had treated me that way, but rather than apologising, she responded, “What did I do? I didn’t do anything,” and continued to give me a very rude attitude and facial expressions.

I have been a regular customer and do not expect to be treated this way. Customers should be treated with basic courtesy and respect. I hope management will look into this incident and address the way customers are treated at the checkout.

I shop regularly at Lidl Standish the staff are super friendly and very helpful. Great service today from Rhdick think l have miss spelled his name was really happy and helpful

Customer service is very, very frustrating, pretty much 1 reply a week! Bought an electrical item in-store where the box was empty (I'm guessing due to theft) the lidl staff went into the back to get and box the item, I got home and it's a different item to what it should be, a lidl brand but not the same item, and not one that is on sale that I can see on the App.

So contacted CS who took 5 days to reply, asked me for pictures and model numbers etc, sent in, 5 days later the reply was less than satisfactory, you guessed I replied back 4 days ago, and nothing, weekend is here so he next week.

Do Lidl have just 1 or 2 customer service for the UK? Or are complaints more than the CS can handle?

I note something similar happened to a very well known YouTuber.

Safe to say, I'll be moving away from this company, I'd rather pay a few pence more per item and get good CS.

I decided to try Lidl's Newgate brand Hoisin Duck flavour Cantonese style noodle pot. At about half the price of more premium brands I thought I'd give it a go. Just dried noodles in the pot, no sachets of flavouring or added ingredients. It was absolutely awful. I even tried to rescue it with some roasted garlic, an a litle bit ofsesame oil, oyster sauce and soy sauce. Still awful. It's not about the money, it was cheap. It's about selling something that bears no relation to what they are describing it as, or anything much at all for that matter!

Blamed me for shoplifting… not sure on the date as this has been said to me on a few occasions by one of your colleagues called Paul benson - he is soo rude and arrogant he needs to stop asking personal questions and think I’m this person - the reason I know his name is a young girl called Donna helped me with his name and I’m sorry if I got the wrong date but it’s the truth.. deal with this nasty and rude person

I visited today and 25p was added to my bill for a charity donation I never agreed to. I didn't have my glasses on — couldn't see the screen properly — and before I knew it, it was charged.

It's not about the 25p. It's about the principle:

• The option is tiny, right at the end, easy to press by mistake

• I didn't choose it — it got added without clear consent

• Your money, your choice — or at least it should be

If I want to donate, I will. I'll pick who and when. Please make these options big, clear, and truly opt-in — don't catch people out when they're rushing or can't see well.

I visited the Hamilton branch of Lidl’s yesterday evening and only one person was available to service the till and the self help till. What happened was the employee had to deal at the one till open to serve a customer with a large trolly of purchases. Hard luck on the customers who were purchasing alcohol. One aisle in particular was cluttered with open boxes containing goods that were to go on shelves but had been abandoned. One wonders if the Hamilton branch has a manager.

I bought a quiche from the great yarmouth branch and when I got home it had the same day date on it. I contacted customer service and after 2 days they gave me a £2 voucher. Disgusting. Make sure you check the dates.

I have been a customer for over 11 years, but due to recent negative experiences with their till operators, I shall not be returning, and will transfer my custom to Aldi. I am in the latter part of my 60s, and during the last two visits staff have been rude to me. Today, the assistant never acknowledged my presence once until she berated me for not 'thanking' her for my receipt. This was the ONLY time that she spoke to me. I am incredulous that I am supposed to THANK THEM for my custom! 'A thank you would not go amiss', she said, when handing me my receipt. I responded by pointing out that I AM THE CUSTOMER: WHERE IS MY THANKS for giving you my custom? No thanks were tendered when I handed over my money. The concept of customer service does not appear to register with some of these older workers; it wasn't a 'thing' in their day! Big deal, you handed me my receipt, which is a legal requirement!

I shop at the tunbridge wells stores 3-4 times a week & find the staff extremely helpful, friendly compared to other local branded stored, well done. Obviously the well priced products & availability also play a big part, well done Lidl.

Lidl owners letting down the hard working staff.
Since installing self service checkouts at this store the staff levels have reduced drastically. They will only let customers use a till check out if you are paying cash. The poor staff are having to deal with disgruntled customers. Who wants to use a self service till with trolley full of shopping?

If you want customers to use self service checkouts at least give the incentive of a 10% discount. This store & staff were amazing during COVID, they don’t deserve regime.

Awful customer service, they don't reply, some staff have got a really bad attitude

Very, very disappointed.

Lidl must spend £millions on advertising. Recently, another tool drop of Parkside Tools.

You will see some YouTubers showing their local Lidl with tools stacked to the ceiling, so I went to my local store and yet again for the 5th time ZERO. NOTHING. NADDA.

Staff tell me they don't get the stocks. Apart from glue and a couple of other bits - NOTHING. No power tools as advertised.

I contacted Customer Services and the response I got was basically 'Thanks for getting in touch, now sod off and contact somebody who cares' giving the excuse they are a discount store???????

I contacted the CEO asking for help, and have been completely ignored.

Apart from their tools, prices are the same (if not more) than ASDA now.

It's a pity not to award more points but I dislike the way they place price markers above items. I expect the price to be clearly underneath each item, and I forget they do this differently. I was caught, and paid over £4 for Lurpak compared with Sainsbury's similar items for half that price.

Lidl refused to deal with broken Parkside/Grizzly jig saw and keep spamming me with AI generated absurd messages. That was my last purchase of any Parkside/Grizzly products as the warranty doesn't exist. Grizzly#2026090579009655

On purchase of a angle grinder which went faulty in a few days. On trying to get it fixed they requests that did not conform to UK consumer law saying it was part of their warranty requirements. It is recommended that you do not purchase such items in the UK as the Germans are happy to flout UK laws.