I love finding new brands, e.g. Rothys shoes. These fit really nicely. I had to contact customer services as I wanted to add a liberty carrier bag to my order. They were quick to respond, helpful and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had run out of Emily Belle fabric Crimson and was in a rush to buy a meter of the fabric to complete the quilt. Th colour I wanted did not appear on the website so I sent a request to see if there w... See more
Company replied
Liberty certainly understand the meaning of customer service. I had a few questions about the loyalty scheme and emailed. A reply that answered all my queries, came back promptly and well explained.... See more
Company replied
Absolutey great event. Inspiring talk by Trinny, drinks, macaroons, fabulous goody bag and the icing on the cake was John giving make-up tips and showing me the best lip kit for my colouring. Thorou... See more
Company replied
Company details
Written by the company
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contact info
Regent Street 210, W1B, London, United Kingdom
- customerservices@libertylondon.com
- www.libertylondon.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with a delivery not…
I had an issue with a delivery not turning up. This issue was resolved quickly and easily by Aasiya in customer services. Thank you so much. Truly a five star service
17 July 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so pleased Aasiya was able to provide a quick resolution and get everything sorted for you. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
Excellent customer service
Impeccable customer service from Liberty in response to my call about a missing order. Natalie dealt with it promptly and efficiently and arranged a replacement.
18 July 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so pleased Natalie was able to provide a quick resolution and get everything sorted for you. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
I have contacted costumer services…
I have contacted costumer services regarding my delivery and they have very kindly and swiftly resent me my package that has gone missing. Thank you.
14 July 2026
Unprompted review
Reply from Liberty.
Kat, thank you for your lovely review. We're so pleased our team could provide a quick resolution and help put things right. We hope you enjoy your order.
The Liberty Customer Service Team
Excellent customer service
Excellent customer service. Stephanie was very helpful, professional and quick to resolve my issue. She arranged a replacement Beauty Drop box and kept me informed throughout the process. Thank you for the great support!
14 July 2026
Unprompted review
Reply from Liberty.
Klaudia, thank you for your lovely review. We're so pleased Stephanie was able to get everything sorted quickly and keep you updated along the way. We'll be sure to share your kind words with her - she'll be delighted to hear them.
The Liberty Customer Service Team
Shalom was a great help when an online…
Shalom was a great help when an online order was incorrectly priced at the sale. All sorted quickly. Thank you.
16 July 2026
Unprompted review
Reply from Liberty.
Bronwyn, thank you for your lovely review. We're so pleased Shalom was able to get everything sorted quickly for you. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
Liberty customer services always sort…
Liberty customer services always sort any issue out quickly and professionally. Such good service.
18 July 2026
Unprompted review
Reply from Liberty.
Anita, thank you for your lovely review. We're so pleased to hear our team continues to resolve any issues quickly and professionally. We'll keep working hard to deliver that experience every time.
The Liberty Customer Service Team
Recent contact.
A really quick reply to my query. Molly contacted me to apologise for the issue and resolved the matter straightaway. Excellent customer service.
15 July 2026
Unprompted review
Reply from Liberty.
Thank you for taking the time to leave us a review. We're so pleased Molly was able to resolve everything quickly and provide the level of service you expected. We'll be sure to share your lovely feedback with her.
The Liberty Customer Service Team
Unbelievable customer service from Liberty
Unbelievable customer service from Stephanie at Liberty today. Deserves 7 stars!
17 July 2026
Unprompted review
Reply from Liberty.
Mike, thank you for your fantastic review. We're so pleased Stephanie made such a great impression. We'll be sure to share your kind words with her - we're sure they'll make her day.
The Liberty Customer Service Team
Damaged in transit
I received a beauty product that had leaked in transit. It was very easy to contact Liberty and explain. There was no issue and I was offered a replacement immediately. It came within a couple of days. I was super impressed with their customer service. I have bought many items from Liberty and this is the first time I have had a problem.
13 July 2026
Unprompted review
Reply from Liberty.
We always strive to resolve issues as smoothly as possible, so it's wonderful to hear we were able to turn your experience around.
Thank you for your continued support over the years. We truly appreciate your trust in Liberty and look forward to welcoming you back again soon.
The Liberty Customer Service Team
Customer service feels personal and…
Customer service feels personal and kind. Very prompt response and felt like they really wanted to please me. I’m happy and would recommend 10/10 for becoming a member of their beauty club
16 July 2026
Unprompted review
Reply from Liberty.
Sandra, thank you for your lovely review. We're so pleased you felt genuinely looked after and that our team could provide a personal and prompt experience. Knowing you'd recommend our Beauty Drop membership means so much, and we hope you continue to enjoy every curated box.
The Liberty Customer Service Team
Customer service is excellent
Customer service is excellent. Patient and helpful in resolving an issue with an order.
15 July 2026
Unprompted review
Reply from Liberty.
Joanna, thank you for your lovely review. We're so pleased our team was able to help resolve your order issue and that you felt supported throughout. Feedback like yours encourages us to keep delivering the level of service we always strive for.
The Liberty Customer Service Team
Fantastic customer service… I had a…
Fantastic customer service… I had a problem with my beauty drop box… another box was immediately shipped out. Thankyou
15 July 2026
Unprompted review
Reply from Liberty.
Tracy, thank you for taking the time to leave us a review. We're so pleased our team could get a replacement Beauty Drop on its way to you straight away and get everything sorted quickly. We hope you enjoy your Beauty Drop!
The Liberty Customer Service Team
⭐⭐⭐⭐⭐ Outstanding Customer Service from Ella
⭐⭐⭐⭐⭐
I received outstanding customer service from Ella at Liberty.
My Liberty Beauty Drop was mistakenly delivered to my previous address. Ella contacted me promptly to confirm my current address, arranged for a replacement to be sent via DPD, and even provided the tracking number so I could follow the delivery.
She also confirmed by email that my shipping address had been updated on my Liberty account to prevent this happening again.
Ella was professional, efficient, and kept me informed every step of the way. She turned what could have been a frustrating experience into a very positive one. She is a real credit to Liberty. Thank you, Ella!
16 July 2026
Unprompted review
Reply from Liberty.
Sandy, thank you for taking the time to share your experience. We're so pleased Ella was able to get everything sorted quickly, keep you updated throughout, and help prevent the same issue from happening again. We'll be sure to pass on your lovely feedback to Ella. Knowing she turned a frustrating situation into such a positive experience is exactly what we strive for, and we're sure your kind words will make her day.
The Liberty Customer Service Team
A wonderful beauty session on a very hot day.l
It was a beauty session. I came in feeling hot, sticky and flustered and left feeling relaxed, calm and floating on air!
Delightful, patient staff, luscious products and a luxurious way to spend time in central London.
2 July 2026
Unprompted review
Reply from Liberty.
Chez, thank you for such a lovely review. We're so pleased your beauty session left you feeling relaxed and refreshed. We'll be sure to share your kind words with the team - they'll be delighted to know they helped make your visit such a special one.
The Liberty Customer Service Team
Excellent customer service from Liberty…
Excellent customer service from Liberty and very helpful member of staff. The issue was dealt with promptly and with a positive outcome!
15 July 2026
Unprompted review
Reply from Liberty.
Pia, thank you for taking the time to leave us a review. We're so pleased our team was able to resolve everything quickly and leave you with a positive outcome. It's exactly the level of service we always strive to provide.
The Liberty Customer Service Team
Excellent
I’ve always had excellent customer service from Liberty. They can’t do enough for you.
16 July 2026
Unprompted review
Reply from Liberty.
Thank you for your continued support. It's so lovely to hear you've consistently had such positive experiences with our team. Looking after our customers is always our priority, and feedback like yours encourages us to keep delivering the service you expect from Liberty.
The Liberty Customer Service Team
Went beyond expectations to fix problems
After a very frustrating initial experience ordering online from Liberty, Graziano went beyond my expectations to put things right, and restore my faith in Liberty. If I was just rating him, this would definitely be a five star review, but I've dropped one star to account for the experience leading up to his involvement. Happy with the eventual outcome, happy with the beautiful fabrics, and happy to shop with Liberty again in future.
13 July 2026
Unprompted review
Reply from Liberty.
Thank you for giving us the opportunity to put things right. We're sorry your experience didn't get off to the best start, but we're so pleased Graziano was able to restore your confidence and help turn things around. It's wonderful to hear you're happy with the outcome and your beautiful fabrics, and knowing you'd shop with Liberty again is the best feedback we could ask for. We’ll also take your comments on board as we continue working to improve every part of the customer experience.
The Liberty Customer Service Team
Great customer service with prompt…
Great customer service with prompt response and satisfactory results.
14 July 2026
Unprompted review
Reply from Liberty.
Thank you for taking the time to leave us a review. We're so pleased to hear our team could respond quickly and get everything sorted for you. It's exactly the kind of experience we always aim to provide.
The Liberty Customer Service Team
Excellent customer service as always… THANK YOU
Excellent customer service as always from Liberty. My parcel had gone astray and Stephanie immediately responded advising a replacement would be sent. The replacement arrived the next day. Liberty is my favourite go to store and the way they look after their customers is always first class. Thank you.
14 July 2026
Unprompted review
Reply from Liberty.
Thank you so much for your continued support. It's lovely to hear Stephanie was able to step in quickly and get a replacement to you without delay. Knowing we're your go-to store and that you consistently feel well looked after really means a lot to the team. We hope you enjoy your order, and we look forward to welcoming you back again soon.
The Liberty Customer Service Team
Slight problem with the Beauty Box drop…
Slight problem with the Beauty Box drop - one of the products had emptied covering the contents. Contacted customer services by WhatsApp quick chat couple of pics and immediately organised a replacement box to be sent. High quality customer service exactly what you’d expect from a quality organisation.
14 July 2026
Unprompted review
Reply from Liberty.
Mark, we're so pleased our team could get everything sorted quickly over WhatsApp. Your feedback is a lovely reminder of what we aim for every day - making things right quickly and keeping the process as easy as possible when something doesn't go to plan.
The Liberty Customer Service Team
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