I love finding new brands, e.g. Rothys shoes. These fit really nicely. I had to contact customer services as I wanted to add a liberty carrier bag to my order. They were quick to respond, helpful and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had run out of Emily Belle fabric Crimson and was in a rush to buy a meter of the fabric to complete the quilt. Th colour I wanted did not appear on the website so I sent a request to see if there w... See more
Company replied
Liberty certainly understand the meaning of customer service. I had a few questions about the loyalty scheme and emailed. A reply that answered all my queries, came back promptly and well explained.... See more
Company replied
Absolutey great event. Inspiring talk by Trinny, drinks, macaroons, fabulous goody bag and the icing on the cake was John giving make-up tips and showing me the best lip kit for my colouring. Thorou... See more
Company replied
Company details
Written by the company
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contact info
Regent Street 210, W1B, London, United Kingdom
- customerservices@libertylondon.com
- www.libertylondon.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, very easy communication. Faultless
28 July 2026
Unprompted review
Reply from Liberty.
Thank you for your kind words. We're so happy to hear that you found communicating with our team easy and straightforward.
Knowing that you had a faultless experience means a lot to us. Thank you for choosing Liberty.
The Liberty Customer Service Team
Terrible Returns Experience
My wife has returned an item to Liberty through their returns system, but despite being shown proof that the item has arrived with them via the DPD tracking, they are refusing to refund the item in question because they have not been able to find it within their premises. Customers should not be penalised for a company's bad internal stock tracking system when the customer has shown evidence of the item being delivered via the courier chosen specifically by the company for the return.
29 July 2026
Unprompted review
Reply from Liberty.
Thank you for taking the time to share your experience, and we're very sorry to hear about the frustration this situation has caused.
We take cases like this very seriously and, while we have robust processes in place for returns, we'd like to better understand what happened here. We've reached out to request some additional details so that we can investigate further and do everything we can to help resolve this for you.
We look forward to hearing from you.
The Liberty Customer Service Team
Responded quickly to my enquiry and…
Responded quickly to my enquiry and provided the information I needed.
28 July 2026
Unprompted review
Reply from Liberty.
Linda, we're so pleased we could get the information you needed and help with your enquiry quickly.
Thank you for taking the time to share your feedback.
The Liberty Customer Service Team
amazing customer service
amazing customer service
in
dealing with queries and deal quickly sufficent too.
overall 5. star
trusted service too
28 July 2026
Unprompted review
Reply from Liberty.
Jane, thank you for the five stars and for putting your trust in us.
We're delighted to hear that your queries were dealt with quickly and efficiently and that you had such a positive experience with our customer service team. Reviews like yours mean so much to us.
Thank you again for your support.
The Liberty Customer Service Team
I’ve had a fantastic customer service…
I’ve had a fantastic customer service experience - Thank you!
27 July 2026
Unprompted review
Reply from Liberty.
Claire, thank you so much for your kind words. There is nothing better for us than knowing that you had a great experience with our customer service team.
We really appreciate you taking the time to leave us a review and are so pleased we could help. Thank you for choosing Liberty.
The Liberty Customer Service Team
A swift and personal interaction
A swift but personal interaction with customer service, made for a little respite from the busy store. I left very happy.
26 July 2026
Unprompted review
Reply from Liberty.
Heather, thanks for stopping by and for taking the time to share your experience. We're so happy to hear that you had such a positive experience with our team, and knowing that you left happy is the best outcome we could hope for.
Thank you again, and we hope to see you back at Liberty very soon.
The Liberty Customer Service Team
Impeccable customer service
Impeccable customer service. Second to none.
25 July 2026
Unprompted review
Reply from Liberty.
Thank you for your wonderful review. We're incredibly proud to be your number one choice, and it's fantastic to hear our customer service continues to leave such a positive impression.
The Liberty Customer Service Team
Great customer aervice
Used the click and collect service which was fantastic. Great customer service. Very easy and straight forward. Such a beautiful shop too
23 July 2026
Unprompted review
Reply from Liberty.
Suzie, thank you for taking the time to leave us a review. It's lovely to know our Click & Collect service made your shopping experience simple and convenient, and we're delighted you enjoyed visiting our store too. We hope to see you again very soon.
The Liberty Customer Service Team
I emailed customer services with a…
I emailed customer services with a query and got a prompt,polite and helpful response.
I have always found the staff very helpful too and would recommend this store to everyone.
22 July 2026
Unprompted review
Reply from Liberty.
Margaret, thank you for your kind words. It's lovely to hear our team was able to help with your query and that you've consistently found our staff to be friendly and helpful. Your recommendation means so much to us, and we hope to welcome you back to Liberty again soon.
The Liberty Customer Service Team
The best companies get the customer service right
Have bought a few things in recent years and delivery is prompt, with a recent beauty box delivery there was a problem and one of the products had leaked over everything. Customer services were great, responsive and replaced the items.
22 July 2026
Unprompted review
Reply from Liberty.
Thank you for your thoughtful review. We're sorry there was an issue with your Beauty Drop delivery, but we're so pleased our team could put things right quickly. It's great to know you've continued to have positive experiences with us, and your kind words about our customer service really mean a lot.
The Liberty Customer Service Team
Fast Response Polite representative
I contacted Liberty customer service late one evening and was delighted that the very same evening a response came back from Kaajal answering my question. Top marks
22 July 2026
Unprompted review
Reply from Liberty.
Essie, thank you for your lovely review. It's great to hear Kaajal was able to respond so quickly and answer your question. We'll be sure to share your kind words with her - she'll be delighted to hear them.
The Liberty Customer Service Team
What all costumer service should be…
What all costumer service should be like. No AI, no four day response time. Orlagh resolved my query with a one day turnaround and prompt replies to my further query.
22 July 2026
Unprompted review
Reply from Liberty.
Mahesh, thank you for taking the time to leave such a thoughtful review. We're delighted Orlagh was able to resolve your query promptly and continue supporting you with your follow-up questions. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
Summer Scent Kit!
Absolutely loved my purchase of Summer Scent Kit... 12 fabulous scents! Who doesn't want smell amazing!! 😉
20 July 2026
Unprompted review
Reply from Liberty.
Deborah, thank you for your lovely review. We're so pleased to hear you're enjoying your Summer Scent Kit and hope you have fun discovering all 12 fragrances. We hope each one brings something special.
The Liberty Customer Service Team
The customer service was excellent
The customer service was excellent. I had a few problems getting into my account & I received reassurance & good advice. Plus extreme patience!
Thank you
22 July 2026
Unprompted review
Reply from Liberty.
Thank you for your kind review. We're so happy to hear we managed to get you back into your account so you could get back to enjoying your shopping experience. We really appreciate your lovely feedback and hope to welcome you back again soon.
The Liberty Customer Service Team
Great customer service
I had to contact the Liberty customer support as I realised, after this quarters beauty boxes had been dispatched, that mine was being sent to my old address. As I had changed my address on my Liberty account id not appreciated there was another page where I need to change address for the beauty club. As I now live 500 miles from my previous home there was no way I was able to go and collect it! Anyhow, on writing to the Liberty customer support, they were charming, speedy amd helpful- my details are all now up to date anx rfanisex another beauty boxes to be sent to my new address. Honestly couldn’t have asked for it expected a better customer experience.
19 July 2026
Unprompted review
Reply from Liberty.
Thank you for taking the time to share your experience. We pride ourselves on providing fast, efficient and friendly service, so we're delighted to hear we ticked all the boxes for you. We're so pleased our team could get everything updated and arrange for your Beauty Drop to be sent to your new address. Thank you for your kind words, and we look forward to welcoming you back again soon.
The Liberty Customer Service Team
Exceptional service
Exceptional service. A courier lost parcel, and Liberty immediately replaced it and used another courier company to redeliver. Very happy with both product and the service.
23 July 2026
Unprompted review
Reply from Liberty.
Susan, thank you for your lovely review. We're so pleased we could get everything sorted quickly and leave you happy with both your purchase and the service you received. We really appreciate your kind words and hope you enjoy your order.
The Liberty Customer Service Team
Excellent help and 5 ✨ support from…
Excellent help and 5 ✨ support from Liberty.
Delighted with my experience with Kylee from the Customer Service Team.
Thank you
19 July 2026
Unprompted review
Reply from Liberty.
Thank you for your five-star review. We're so happy to hear Kylee provided the support you needed and made your experience such a positive one. We'll be sure to share your kind words with her - they'll mean a lot.
The Liberty Customer Service Team
I’ve shopped on line with liberty for…
I’ve shopped on line with liberty for years, their customer service is second to none and their advent makeup calendars are phenomenal
22 July 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. It's wonderful to hear you've been a loyal Liberty customer for so many years, and we're so proud to have consistently provided you with a great experience. We hope you love this year's Beauty Advent Calendar just as much, and we can't wait to welcome you back again.
The Liberty Customer Service Team
Great Customer Service
I was very impressed with my recent experience with Customer Services to resolve an issue. Molly responded to my concern and emailed me a reply in less than 24 hours. Great Customer service!
19 July 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so pleased Molly was able to resolve your query quickly and leave such a positive impression. We'll be sure to share your kind words with her, and we really appreciate you taking the time to share your experience.
The Liberty Customer Service Team
We all know Liberty is…
We all know Liberty is lovely......absolutely lovely.
In the last few months I have received outstanding customer service; exactly as it should be....5*.
22 July 2026
Unprompted review
Reply from Liberty.
Linda, thank you for your lovely review. Hearing that we've consistently delivered the level of service you expect over the past few months means so much to us. We'll keep working hard to make every Liberty experience a five-star one.
The Liberty Customer Service Team
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