We’ve been working with this estate agency for a while and are always impressed by their professionalism and high standards. They make sure every property is properly cleaned and disinfected. Zoe... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Apartment Rental Agency
- Property Investment
- Property Management Company
- Real Estate Agency
- Real Estate Rental Agency
- Vacation Home Rental Agency
Written by the company
LET UK HOME is a full-service property management company with a strong background in the UK real estate sector, managing over a thousand high-end residences in London to ensure an exceptional living experience for every client. LET UK HOME operates 10 offices worldwide, covering the UK, Singapore, Taiwan, Hong Kong, and mainland China, with international operational capabilities and broad market influence. Our team members have an average of over 10 years of industry experience and are graduates of prestigious universities such as the London School of Economics and Political Science, King’s College London, New York University, the University of Pennsylvania, and the University of California. They have previously worked for renowned global financial and real estate institutions. Leveraging their deep market understanding and outstanding management skills, our team provides tailored solutions to ensure every detail of property management is handled to perfection.
Contact info
3F, 2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- 01795358886
- info@letukhome.co.uk
- www.letukhome.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cecilia is the best!
Cecilia, Aimee, Ethan and team made my move such a great experience. I would say if you aren't working with them, you're missing out. They're very efficient and responsive! Cecilia was so patient with me - even though I bombarded her with questions on the weekends :)
5 star reviews must be fake. Beware
This agency was the property manager with a flat I rented, so I had no choice but to deal with them. They are completely incompetent. From not getting repairs done for months on end, until I had to give up, endless miscommunication issues leading to contractors showing up on the wrong day attempting to gain access without me present, failing to do the electrical check on time and then pressuring me to allow access before the certificate expiry date, to invoking the break close in a cold, sudden way by email because the landlord wanted to move in, to the final straw, arranging an incompetent check out inventory company that got the times mixed up and attempted to gain access to the flat hours before the agreed appointment time, which caused me great stress as the flat wasn't ready. The catalogue of failures during less than a year is staggering. If you're considering renting a flat managed by them, I urge you to reconsider because you're setting yourself up to constant stress and disrespectful treatment during your tenancy.
Working with Ethan has been a smooth…
Working with Ethan has been a smooth and positive experience.He were always approachable and quick to respond whenever I’ve needed support. It’s been a stress-free experience thanks to him.
Good service
I’ve only been with letuk for a month as a landlord, but I wanted to leave a quick note to say how impressed I’ve been with Cecilia, my rental negotiator. From the very start, she went the extra mile to help close the deal smoothly. She’s responsive, proactive, and clearly cares about getting things right for both landlord and tenant.
It’s been a really positive start, and I’ll share more feedback later on about the property management team as I get to know them. For now, I just want to say thank you to Cecilia for making the process feel easy and stress-free.
Great agency and really nice staff
Great agency and really nice properties. Had a very good experience with their team.
Service from debora
Debora made the process very easy for me. Very nice and professional allowing me to get the best deal for myself and genuinely putting effort into ensuring I get what I need
Great Experience with Let UK and Cecilia
Let UK helped me find my new flat. Cecilia provided excellent service and supported me through almost every step of the home-searching process. The team was professional, efficient, and friendly. Highly recommended!
Agent barely speaks English
Agent barely speaks English - hard to imagine how they would communicate or resolve any issues that were to arise once you rent an apartment with these people...

Reply from Let UK Home
Moving In review
Very well organised and helped me a lot in this stressful moving in period, esp Aimee who is very efficient and resolved all my queries
Feeling home
Frannie and Aimee were spectacular through all the process. Always caring, modifying their agendas to combine with mine to see the flat, always responsive. It was really good and easy work with them.
For renting a flat
For renting a flat, Aimee was my agent. Since I had little time, she patiently guided me and moved the process along as quickly as possible.
Really easy experience working with…
Really easy experience working with Aimee and team to get set up in new accomadation!
Let UK home has been extremely helpful…
Let UK home has been extremely helpful throughout my apartment journey. Particularly Aimee was really helpful by being available 24/7 and helping solving any questions and problems we had. I would recommend Let UK Home to anybody looking to move flats.
Great
Great, efficient and kind serivces :) Aimee has been lovely and very fast responding, which made all processes so much smoother.
Good
It's been 9 months with LetUKHome already, they handle problems very effective, especially Tiffany, she always assists with our housing issues very quickly.
Good experience.
Tiffany always replies quickly and…
Tiffany always replies quickly and answers my phone calls in emergency needs. Great experiences with her.
Great experience
Great experience. Aimee and the Let UK team made the process seamless and were helpful every step of the way.
Worst Agent Ever
Worst Agent Ever - Electric HOB not fixed for a week and we were forced to survive without cooking with 2 kids (age 2 years & 3.5 years). They were so inhuman and unsupportive. There vendor scheduled an appointment however did not turn stating the HOB was broken by them which was there fault.

Reply from Let UK Home
Excellent Service
Excellent Service – Highly Recommend!
✅Fast & efficient problem-solving
✅ Friendly and professional responsive attitude
✅ Pre-signing issue resolution & deep-cleaning
✅ Quick post-move-in support
✅ Convenient repair tracking system
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.