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Let UK Home Reviews 

51
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication. Many reviewers highlight the excellent service, noting the team's responsiveness, proactive approach, and efficiency in making processes smooth and stress-free. People appreciate the personalized support and how agents go the extra mile to ensure a positive experience. The company is frequently recommended for its reliable and customer-focused approach, especially during urgent situations. Specific individuals are often mentioned for their outstanding support and professionalism. Customers describe their overall journey with the agency as pleasant and very satisfying.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been working with this estate agency for a while and are always impressed by their professionalism and high standards. They make sure every property is properly cleaned and disinfected. Zoe... See more

Rated 5 out of 5 stars

I’ve only been with letuk for a month as a landlord, but I wanted to leave a quick note to say how impressed I’ve been with Cecilia, my rental negotiator. From the very start, she went the extra mi... See more

Rated 5 out of 5 stars

I’m really happy with the service from Let UK Home overall. Everything went smoothly and clearly. Aimee was super helpful, professional, and kind. She made the whole rental process easy and stress-fre... See more

Rated 5 out of 5 stars

Cecilia, Aimee, Ethan and team made my move such a great experience. I would say if you aren't working with them, you're missing out. They're very efficient and responsive! Cecilia was so patient with... See more


Company details

  1. Apartment Rental Agency
  2. Property Investment
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Rental Agency
  6. Vacation Home Rental Agency

Written by the company

LET UK HOME is a full-service property management company with a strong background in the UK real estate sector, managing over a thousand high-end residences in London to ensure an exceptional living experience for every client. LET UK HOME operates 10 offices worldwide, covering the UK, Singapore, Taiwan, Hong Kong, and mainland China, with international operational capabilities and broad market influence. Our team members have an average of over 10 years of industry experience and are graduates of prestigious universities such as the London School of Economics and Political Science, King’s College London, New York University, the University of Pennsylvania, and the University of California. They have previously worked for renowned global financial and real estate institutions. Leveraging their deep market understanding and outstanding management skills, our team provides tailored solutions to ensure every detail of property management is handled to perfection.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51 reviews

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1-star

No recent history of asking for reviews

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4.4

All reviews

(51)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cecilia is the best!

Cecilia, Aimee, Ethan and team made my move such a great experience. I would say if you aren't working with them, you're missing out. They're very efficient and responsive! Cecilia was so patient with me - even though I bombarded her with questions on the weekends :)

8 October 2025
Unprompted review
Rated 1 out of 5 stars

5 star reviews must be fake. Beware

This agency was the property manager with a flat I rented, so I had no choice but to deal with them. They are completely incompetent. From not getting repairs done for months on end, until I had to give up, endless miscommunication issues leading to contractors showing up on the wrong day attempting to gain access without me present, failing to do the electrical check on time and then pressuring me to allow access before the certificate expiry date, to invoking the break close in a cold, sudden way by email because the landlord wanted to move in, to the final straw, arranging an incompetent check out inventory company that got the times mixed up and attempted to gain access to the flat hours before the agreed appointment time, which caused me great stress as the flat wasn't ready. The catalogue of failures during less than a year is staggering. If you're considering renting a flat managed by them, I urge you to reconsider because you're setting yourself up to constant stress and disrespectful treatment during your tenancy.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I’ve only been with letuk for a month as a landlord, but I wanted to leave a quick note to say how impressed I’ve been with Cecilia, my rental negotiator. From the very start, she went the extra mile to help close the deal smoothly. She’s responsive, proactive, and clearly cares about getting things right for both landlord and tenant.

It’s been a really positive start, and I’ll share more feedback later on about the property management team as I get to know them. For now, I just want to say thank you to Cecilia for making the process feel easy and stress-free.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Service from debora

Debora made the process very easy for me. Very nice and professional allowing me to get the best deal for myself and genuinely putting effort into ensuring I get what I need

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Let UK and Cecilia

Let UK helped me find my new flat. Cecilia provided excellent service and supported me through almost every step of the home-searching process. The team was professional, efficient, and friendly. Highly recommended!

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Agent barely speaks English

Agent barely speaks English - hard to imagine how they would communicate or resolve any issues that were to arise once you rent an apartment with these people...

21 August 2025
Unprompted review
Let UK Home logo

Reply from Let UK Home

Dear user,

I am sorry to hear that you do not have the best experience so far.

Can you please send us the etails of your complaint to info@letukhome.co.uk so we can further investigate and assist you with this?

Thanks.

Rated 5 out of 5 stars

Moving In review

Very well organised and helped me a lot in this stressful moving in period, esp Aimee who is very efficient and resolved all my queries

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Feeling home

Frannie and Aimee were spectacular through all the process. Always caring, modifying their agendas to combine with mine to see the flat, always responsive. It was really good and easy work with them.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

For renting a flat

For renting a flat, Aimee was my agent. Since I had little time, she patiently guided me and moved the process along as quickly as possible.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Let UK home has been extremely helpful…

Let UK home has been extremely helpful throughout my apartment journey. Particularly Aimee was really helpful by being available 24/7 and helping solving any questions and problems we had. I would recommend Let UK Home to anybody looking to move flats.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Great

Great, efficient and kind serivces :) Aimee has been lovely and very fast responding, which made all processes so much smoother.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Good

It's been 9 months with LetUKHome already, they handle problems very effective, especially Tiffany, she always assists with our housing issues very quickly.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst Agent Ever

Worst Agent Ever - Electric HOB not fixed for a week and we were forced to survive without cooking with 2 kids (age 2 years & 3.5 years). They were so inhuman and unsupportive. There vendor scheduled an appointment however did not turn stating the HOB was broken by them which was there fault.

19 May 2025
Unprompted review
Let UK Home logo

Reply from Let UK Home

Thank you for sharing your feedback. We are sorry for your experience on the maintenance issue.

After receiving your report in Fixflo, we arranged a contractor to investigate this issue. Unfortunately, after the initial investigation, the hob has been confirmed to require replacement. We have therefore, asked the landlord to approve the replacement as soon as possible for you to mimimise impact. We understand that the contractor found a crack on the hob on the day that they would like to install the new hob for you. They have asked for a replacement to be sent to safeguard your health and safety and this has unfortunately, lengthen the time for the hob to be installed and we are sorry about the inconveneince caused on this occasion.

We are happy to confirm that the stove replacement was completed early last week. Our team worked closely with the contractor to resolve this issue, and we are actively reviewing our processes trying to avoid the simillar situation to occur again. Thank you for your patience and understanding throughout this process.

Thank you very much for your feedback, and we remain committed to ensuring your satisfaction. If you have any further questions, please feel free to contact us.

Rated 5 out of 5 stars

Excellent Service

Excellent Service – Highly Recommend!
✅Fast & efficient problem-solving
✅ Friendly and professional responsive attitude
✅ Pre-signing issue resolution & deep-cleaning
✅ Quick post-move-in support
✅ Convenient repair tracking system

29 April 2025
Unprompted review

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