Everyone I spoke to on the Lettings Hub Customer Service Team was professional, polite and helpful. However, my special thanks go to Lizzy, who put an end to a very frustrating chain of events with t... See more
Company replied
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Review summary
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Dear Haart, I would like to extend my sincere gratitude to Vanessa and the gentleman who assisted me with my insurance (my apologies for forgetting his name). Both of you have been exceptionall... See more
Company replied
I use the hub on a daily basis and find the process simple and self explanatory. The notes that the team add are most useful to track exactly what is going on with the applicants. If I need any help (... See more
Company replied
Jake, with Terry working behind the scenes, resolved an issue for us incredibly quickly the day before a tenant was due to move in. The whole team has been very supportive, especially as we’re a new l... See more
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Company details
Written by the company
Our goal is to help landlords and agents secure the best quality tenants for their properties and provide a personal service to tenants moving into their new home. Giving tenants an end to end journey with a range of insurance products and discounts to make their move easier.
Contact info
PE2 6LR, Peterborough, United Kingdom
- www.lettingshub.co.uk
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Jake was extremely helpful
Jake was extremely helpful, knowledgeable and patient. Much appreciated.
6 February 2026
Unprompted review
Reply from The Lettings Hub
Hi Caroline! Amazing to hear, Jake will be delighted to hear this. Thank you!
They delayed our move in date by weeks…
They delayed our move in date by weeks because they take such a long time to complete anything on their end. Most importantly, our tenancy was meant to start today, and we won't get the keys until next week now, just because they didn't do their bit on time. We called them several times today, and still nothing was done. We paid them several hundreds of pounds for their services about 2 weeks ago, and now we're facing homelessness because of their slowness. They're unorganised, and an extremely unreliable service. I'm beyond stressed and appalled. They're only quick when they want money from you for their service. Once they have that, they take their time, and cause long, unecessary delays. I beg any agency, landlord or tenant to not use this company for anything. Useless.
30 January 2026
Unprompted review
Reply from The Lettings Hub
Good afternoon,
We’re very sorry to hear that your move has been delayed due to the referencing process, and we sincerely apologise for any frustration and inconvenience this may have caused.
Please be assured that we do not collect any funds directly from applicants. We carry out referencing checks on behalf of your Letting Agent, and any payments, such as a holding deposit, are taken by them.
We want to help resolve this as quickly as possible and ensure your tenancy can proceed without further delay. If you could please email your full name and reference number to complaints@lettingshub.co.uk, we will review your application as a priority.
Kind regards,
The Lettings Hub
Horrible experience
Horrible experience. Not secure website.
Edit - The website is fine but the link in the email always gives warning saying this link is not secure.
24 January 2026
Unprompted review
Reply from The Lettings Hub
Good afternoon Sean,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with your recent experience and appreciate you bringing this to our attention.
Please be assured that our online platform is completely safe and secure. That said, we would welcome the opportunity to look into your concerns in more detail. If you could kindly email your full name and application reference number to complaints@lettingshub.co.uk, our team will be happy to investigate further.
Kind regards,
The Lettings Hub
Absolutey fantastic member of staff.
Absolutey fantastic member of staff whom I spoke with . She was excellent her customer service level was to a very high standard . She was very kind and polite and extremely patient. She managed to resolve my issue of not being able to proceed with my application as I couldn't access my account directly. She took the time too manually input my information so I could complete my application iam very greatful for her time and customer service that I received. Fantastic member of staff and real asset to the company . Many thanks lizzie.
Kindest regards soraya yafai
19 January 2026
Unprompted review
Reply from The Lettings Hub
Hi Soraya! Lizzie will be thrilled to hear this. She is a superstar, we are so happy you had a great experience. Thank you!
Does not provide a working way of giving them documents
This referencing process has been chaotic, unclear, and extremely stressful. I was asked to provide six months of rent statements even after granting full open‑banking access, yet their system failed to pick up the payments and offers no working way to upload the documents they requested. The chat support is non‑functional, and there has been no clear communication or guidance on how to proceed.
I am now stuck in the middle of a tenancy application with no way to submit the information they themselves asked for. This is unacceptable and feels borderline fraudulent when a company demands documents but provides no functioning method to supply them.
I need someone from Lettings Hub to contact me immediately to resolve this. The current process is not fit for purpose and is causing serious, unnecessary stress at a critical time.
16 January 2026
Unprompted review
Reply from The Lettings Hub
Good morning,
Thank you for taking the time to share your experience. We’re very sorry to hear that you found the referencing process stressful. This is certainly not the experience we want for our applicants, and we appreciate you bringing this to our attention.
If you could please email your full name and reference number to complaints@lettingshub.co.uk, a member of our team will contact you today to discuss your application and offer support.
Kind regards,
The Lettings Hub
Reply from The Lettings Hub
Hi Dan! Amazing to hear - thank you so much!
Absolute shambles
Absolute shambles
Trying to complete the process of referencing and ID checks has been a complete farse
Staff love a meeting and can't answer issues as they use 3rd party IT etc
Staff also not competent at answering queries
Start to today after 7 days still not complete and it is an automated service who claim to be experts
If you're a letting agent stay away, my letting agent has never experienced anything like these clowns
If you're a potential tenant buy some nerve meds
Very poor and still not resolved
15 January 2026
Unprompted review
Reply from The Lettings Hub
Good morning David,
We are very sorry to hear that you experienced delays with your identity verification checks.
We can confirm that your complaint was escalated internally and you should have received a response from our Operations Director. Your referencing checks have now been finalised and we have also been in direct contact with your Letting Agent, so we do hope the tenancy is able to proceed as planned.
Once again we sincerely apologise for any frustration and inconvenience, and wish you all the best in your new home.
Kind regards,
The Lettings Hub
Great Experience with Lizzie
Lizzie was extremely helpful and very patient in the process. Hope I get her next time I have a query.
14 January 2026
Unprompted review
Reply from The Lettings Hub
Hi Feddie! Lizzie was delighted to see this, thank you of the review!
Lizzy was super helpful
Lizzy was super helpful, explained everything in lots of detail and had the perfect balance of being professional and friendly.
13 January 2026
Unprompted review
Reply from The Lettings Hub
Hi Ellie! Amazing to hear, Lizzy will be delighted to read this. Thank you for the review!
Terrible company
This company even doesn’t deserve 1 star, the service they provide is absolutely terrible horrendous service. They never intend to help people, they only know how to torture mentally. Despite giving all the documents, they never get satisfied and only tries to harass innocent people. avoid this awful company
31 October 2025
Unprompted review
Reply from The Lettings Hub
Good morning Sania,
We are very sorry to hear that you are unhappy with your recent referencing experience. We appreciate that moving home can be a particularly stressful time, and we aim to make the referencing process as clear and supportive as possible, so we apologise if you do not feel as though this was the case on this occasion.
As the referencing provider, our responsibility is to collect and verify information on behalf of the Landlord or Letting Agent. However please be aware that the final decision regarding the tenancy does not sit with us.
Following a review of your application, we noted that your employer provided the requested information four days after your application was submitted, despite multiple chases by telephone and email. Additionally, as the reference was later received from a personal email address rather than a business email address, we were required to carry out further verification checks, which led to additional requests for documentation and/or open banking.
We sincerely apologise for any inconvenience or frustration this may have caused. Should you wish for us to look into this further, please contact complaints@lettingshub.co.uk and a member of our team will be happy to assist.
Kind regards,
The Lettings Hub
Lizzy was really helpful and offered a…
Lizzy was really helpful and offered a friendly service
7 January 2026
Unprompted review
Reply from The Lettings Hub
Hi Roxane! Lizzy will be delighted to hear this, thank you for the review!
Orlando is great!
Orlando is so good at his job- great attention to detail and very solution oriented. Really lovely member of the LH team :)
19 December 2025
Unprompted review
Reply from The Lettings Hub
Hello Isabella! This is amazing to hear, Orlando will be delighted to hear this. Thank you!
EFFICIENT AND EXCELLENT KELLY TOWERS
EFFICIENT AND EXCELLENT KELLY TOWERS. gOOD CUSTOMER EXPERIENCES ARE HARD TO COME BY BUT THIS EXCELLENT SMART LADY MADE MY EXPERIENCE EFFORTLESS...AN ASSET TO HER COMPANY...
DR JAK KYPRI
18 December 2025
Unprompted review
Reply from The Lettings Hub
Hello there! Kelly will be over the moon to hear this - thank you so much for the amazing review!
TOO MUCH PERSONAL INFORMATION
Asking my job contract and NI, bank statements, and 3 months payslip? is directly related to tenancy?
Asking payslips in email but when you call they require something new.
Even after providing my payslip and my managers direct company contact details.
Asking me to connect their link to my banking app for what possible reason ?
According to website They are trading as insurance service provider so in which capacity you require this and how you secure it. which regularity authority you fall under or governed by?
BLOODY TOO MUCH PERSONAL INFORMATION WHICH IS NOT NEEDED AND NONE OF THEIR BUSINESS AS WELL JUST MADE UP NEED.
1 December 2025
Unprompted review
Reply from The Lettings Hub
Good morning Rahat,
We are sorry you feel this way, however your letting agency has requested that we complete referencing checks on their behalf. These checks include a credit assessment, as well as income and rental references, to confirm your earnings and overall suitability as a tenant.
Please be assured that all information collected during this process is necessary and directly relevant to your tenancy application. If you have any further queries or concerns regarding the process, please discuss this with your letting agent directly.
Kind regards,
The Lettings Hub
Great staff
Hasnane Iqbal was so helpful with my guarantor application
I phoned 3 times and each time he was brilliant
Thank you
9 December 2025
Unprompted review
Reply from The Lettings Hub
Hi Gill! Amazing to hear, Hasnane will be delighted to hear this, thank you!
Very cheerfull and helpful
Very cheerfull and helpful, put mind at ease
8 December 2025
Unprompted review
Reply from The Lettings Hub
Hi Jordon! Great to read, thank you so much!
Big Thank-you to the whole team for…
Big Thank-you to the whole team for making my job a lot easier with your help! Always there when i need you to help.
1 December 2025
Unprompted review
Reply from The Lettings Hub
Hello Ashley! This is amazing to hear, we are so happy to help. Thank you!
Lizzy
Lizzy was extremely helpful, going the extra mile to answer all my questions.
Thank you
4 December 2025
Unprompted review
Reply from The Lettings Hub
Hello HBL Homes! This is lovely to hear, Lizzy will be delighted to read this. Thank you so much for trusting us with your queries!
Approachable
Approachable, always willing to help. Easy to follow instructions.
3 December 2025
Unprompted review
Reply from The Lettings Hub
Hi Mary! Great to hear you had a brilliant experience with us. Thank you so much!
Great service
Jake was super helpful and clearly very knowledgeable about the systems. Managed to find a solution for me super quickly.
3 December 2025
Unprompted review
Reply from The Lettings Hub
Hi Jacob! Amazing to hear, Jake will be delighted to hear this. Thank you for the great review!
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